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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.7
457 Reviews
Family-owned since 1962, Packey Webb Ford has been committed to offering award-winning service and a hassle-free car buying experience. Located in Downers Grove, we provide a wide selection of vehicles, all reconditioned and competitively priced with live market analysis. Our transparent, no-pressure sales process ensures you receive the best value with no hidden fees. With nationwide shipping available, join the Packey Webb Ford family and legacy of trust and excellence today.
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1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 457 reviews

April 29, 2026

Always friendly and service is quick. I feel confident when dropping off my vehicle for service. More

by barbaraj80
Recommend Dealer
Yes
Employees Worked With
There were a couple people. Unfortunately, I don't recall their names.
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Apr 29, 2026 -

Packey Webb Ford responded

It’s rewarding to know our friendly and efficient service gives you confidence when dropping off your vehicle. Thank you for trusting our team with your Ford. We look forward to helping you again.

April 28, 2026

I have been pleased at”the works” package and the courtesy car wash. Staff have been very pleasant. More

by jwherbertpt
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry can’t remember
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Apr 28, 2026 -

Packey Webb Ford responded

Thank you for sharing that the Works service package and courtesy car wash left a positive impression. Our team is pleased to have provided a pleasant experience for your Ford F-150. We appreciate the five-star rating and hope to assist you again.

April 28, 2026

Service staff is consistently professional and generally impressive with what they do. The service is awesome here and so would highly recommended it. More

by SCOTTRBOWMAN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Apr 28, 2026 -

Packey Webb Ford responded

It’s great to know our service team exceeded your expectations. We’re honored by your recommendation and glad you found our work impressive. We look forward to caring for your Ford again.

April 27, 2026

Bought my Ford Explorer in Wheaton and had it serviced there but have continued with Downers Grove after Wheaton closed because of good service even though farther to travel. More

by BENCRANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
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Apr 27, 2026 -

Packey Webb Ford responded

We appreciate you sticking with us after Wheaton closed and making the trip to Downers Grove. It’s great to know our team has earned your trust by keeping your Ford Explorer in top shape. We look forward to seeing you again for your next service visit.

April 25, 2026

Things went well. Very professional, easy to work with. Courteous and knew exactly what was needed. More

by DFOUNTAINONEAL
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
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Apr 25, 2026 -

Packey Webb Ford responded

It’s wonderful to hear that our team handled your Ford Fusion service professionally and efficiently. We’re glad the process was straightforward and our staff provided courteous support. Thank you for trusting us with your service needs.

April 25, 2026

Everyone is always nice & never intimidating. Always keep me informed with what's happening. Everyone is always nice & never intimidating. Always keep me informed with what's happening. More

by Jpekny
Recommend Dealer
Yes
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Apr 25, 2026 -

Packey Webb Ford responded

Glad the service team made you feel at ease and kept you updated throughout your Ford Edge visit. Your feedback encourages our team to maintain clear communication. We look forward to assisting you again.

April 24, 2026

Went in for an oil change. Finished fairly quickly while I waited. Thankful also for the carwash. Would have liked a heads up about the points that were still on my account More

by jonie131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Apr 25, 2026 -

Packey Webb Ford responded

We appreciate your feedback on the quick oil change and car wash for your Ford Bronco Sport. We’re sorry we didn’t mention your available points during billing. Your input will help us improve our communication so you can take full advantage of your account benefits.

April 24, 2026

Tim is very experienced and professional. And always has good communication. Tim did a great job. More

by Cdm714
Recommend Dealer
Yes
Employees Worked With
Tim Mattern
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Apr 24, 2026 -

Packey Webb Ford responded

We’re glad to hear our service team provided professional and experienced attention for your Ford while keeping you informed throughout. Thank you for your five-star rating and for trusting us with your vehicle.

April 24, 2026

Nick and service team handled the appointment and completed all the work on time and as promised. Packey Web has one of the nicer waiting areas too with ample chairs and tables to work while you wait More

by JohnAMc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Apr 24, 2026 -

Packey Webb Ford responded

Thank you for letting us know your appointment went smoothly and the work was finished on time. It’s great the waiting area offered ample seating and workspace during your visit. We appreciate you trusting us with your Ford.

April 23, 2026

Perfect Great experience great service Great experience great service and thank you very much for the big effort to get a good job More

by omarhmp27
Recommend Dealer
Yes
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Apr 23, 2026 -

Packey Webb Ford responded

We appreciate you noting the extra effort our team made to ensure your Ford Fusion received top-quality service. We’re delighted you had such a positive experience. We look forward to assisting you again in the future.

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