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Packey Webb Ford

Downers Grove, IL

4.6
304 Reviews

1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 304 reviews

March 19, 2025

Was looking for a newer used car, was going to pick one of two. Bob Driver my salesman showed me another and I went with that one. Great experience, no rush, understood my guild lines. If you want to buy a More

by Mross3684
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Driver
March 19, 2025

Charles Fran’s and Kaitlynn Barg were both very helpful with any questions or problems that we had More

by Kbear419
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Franz, Kaitlynn Barg
March 15, 2025

I recently purchased an Vehicle from Packey Webb Ford, and my initial experience with the dealership was overwhelmingly positive. However, after a few months, I realized that the vehicle I purchased did n More

by MoPowahBaby
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Bob Driver, Kevin Schmieder
Mar 18, 2025 -

Packey Webb Ford responded

Thank you for sharing your feedback. We sincerely apologize that your recent experience did not meet the high standards of service we strive for at Packey Webb Ford. We understand how frustrating it can be when things don’t go as expected, and we’re truly sorry for the communication inconsistencies and the experience you had when trying to resolve your concerns. We want to clarify that sometimes the trade-in value of a vehicle may not align with the remaining balance on the loan, which can sometimes create frustration. We apologize if this caused any inconvenience during your experience. We take your feedback seriously and will work to improve our processes to ensure better communication and support for all of our customers. Thank you again for bringing to our attention.

March 10, 2025

Great experience buying with Packey Webb, Quick and easy process and I left with exactly what I wanted! More

by ajy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ernie Mateo
March 03, 2025

Charles & team were great to work with on the truck I bought THANK YOU VERY MUCH More

by mark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Franz
February 24, 2025

Very easy purchase. Sales and finance associates were great to work with. Very happy with my experience! More

by Victor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernie Mateo
February 21, 2025

Over all my experience was to say the least amazing. I got a good deal on a great car. Adam Reszka was our salesman and was amazing. Joe Storti was our finance guy. This guy made it happen. We ended up More

by THEPUTMANS2016
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Storti, Adam Reszka
February 05, 2025

Have been customers of Packey Webb for over fifteen years. They are very knowledgeable and the Service Team is great. Just worked with Tim and he was completely honest with the work that needed to be More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Mattern
January 27, 2025

What can I say? ? Diego (Godinez), our salesman, took care of us from start to finish throughout the long arduous process of special ordering our Ford F150 Lariat. We More

by Roy Dickerson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Diego Godinez
January 20, 2025

Service department does a great job every time I take my truck in for anything. They are now my go to dealership for all things related to maintenance on my F150. More

by Poconnor2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlynn Barg
Jan 20, 2025 -

Packey Webb Ford responded

Thank you for the great feedback! We're so glad to hear that our service department has been consistently taking care of your F150. It's an honor to be your go-to dealership for maintenance, and we appreciate your trust in us. We look forward to continuing to provide excellent service for all your future needs!

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