Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.6
295 Reviews
Call Dealership (630) 598-4700

1815 West Ogden Ave

Downers Grove, IL

60515

Directions

By Type

Showing 295 reviews

January 20, 2025

Service department does a great job every time I take my truck in for anything. They are now my go to dealership for all things related to maintenance on my F150. More

by Poconnor2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlynn Barg
Report | Print
Jan 20, 2025 -

Packey Webb Ford responded

Thank you for the great feedback! We're so glad to hear that our service department has been consistently taking care of your F150. It's an honor to be your go-to dealership for maintenance, and we appreciate your trust in us. We look forward to continuing to provide excellent service for all your future needs!

January 19, 2025

Great experience purchasing my 2021 Lincoln nautilus! Would not hesitate to use this dealership again!! Adam Reszka was a big help. More

by tdelury
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Reszka
Report | Print
Jan 20, 2025 -

Packey Webb Ford responded

Thank you for sharing your positive experience! We’re thrilled to hear that you had a great transaction process purchasing your 2021 Lincoln Nautilus. Adam is truly an asset to our team, and we’re glad he could assist you. We look forward to working with you again in the future and appreciate your confidence in our dealership! Enjoy your new vehicle!

January 11, 2025

We are 200 miles away from the dealership so was very pleased with how fast we were able to get the deal finalized. More

by dtfrank76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Reszka, Bob Driver
Report | Print
Jan 20, 2025 -

Packey Webb Ford responded

Thank you for your feedback! We're so glad to hear that, even from 200 miles away, we were able to make the process quick and efficient for you. We truly appreciate you choosing us, and we're thrilled we could make your car-buying experience a smooth one. We hope you enjoy your new vehicle and look forward to assisting you again in the future!

January 06, 2025

Always friendly and knowledgeable about my cars needs. Takes time to listen and explain everything very clearly so I know what’s going on with my vehicle More

by Expressvending
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
Report | Print
Jan 20, 2025 -

Packey Webb Ford responded

Thank you for your kind words! We’re so happy to hear that you’ve had a positive experience with our team. It’s important to us that we take the time to listen and provide clear explanations, so you feel confident about your vehicle's needs. We appreciate your trust in us and look forward to continuing to serve you!

January 05, 2025

Bob Driver was top notch. .. professional, patient & attentive to all our concerns. Joe Storti was also great...friendly, informed &helpful with all the accounting issues. We More

by kmiec84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Storti, Bob Driver
Report | Print
Jan 20, 2025 -

Packey Webb Ford responded

Thank you for the fantastic review! We’re so glad to hear that Bob and Joe made such a positive impact on your experience. Their professionalism, patience, and attention to detail are exactly what we strive for, and it’s great to know they were able to assist you so well. We truly appreciate your trust and look forward to helping you with your next car purchase!

January 02, 2025

They searched and found the vehicle we were looking for. In and out quick when we picked it up. More

by chuck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Webb
Report | Print
Jan 20, 2025 -

Packey Webb Ford responded

Chuck, thank you for sharing your experience! We're thrilled that we could find the vehicle you were looking for and make the pickup process quick and efficient. Your satisfaction is our priority, and we’re glad to have been able to assist you. We look forward to serving you again in the future!

December 29, 2024

This dealership always take care of my vehicle when I get in for service and the customer service is outstanding. The waiting are and is bright and comfortable. More

by dolmos487
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Snyder
Report | Print
Jan 20, 2025 -

Packey Webb Ford responded

Thank you for your kind feedback! We’re so glad to hear that you’ve consistently had great service and a positive experience with our team. Providing excellent customer service and a comfortable waiting area is important to us, and we’re happy it made your visit more enjoyable. We appreciate your continued trust and look forward to serving you again!

December 12, 2024

The team at Packey Webb was great! I was looking for a used vehicle. Matt listened to what I wanted in my new car and found me the perfect vehicle. More

by DW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Horeni, Kaitlynn Barg
Report | Print
December 03, 2024

Everything was very fast. Of course, I would like the car I exchanged to be valued more.. But I'm still happy. More

by filtaurus80
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Dec 10, 2024 -

Packey Webb Ford responded

Thank you for your feedback! We're glad to hear that everything went quickly and smoothly. We understand that you'd like to have received more for your trade-in, and we always strive to offer the best value possible. We appreciate your business and are happy you're still satisfied. If you ever have any questions or need assistance, we're here for you!

December 02, 2024

Overall, I have been pleased with the car I bought in 2016 and the subsequent service provided since the purchase. The customer service has always been more than satisfactory. I do however think the se More

by Mary H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlynn Barg
Report | Print
Dec 02, 2024 -

Packey Webb Ford responded

Thank you for your kind review! We're thrilled to hear that you've been pleased with your car and the service we've provided since your purchase. Customer satisfaction is always our top priority, and it's great to know that we've met your expectations. We also appreciate your constructive feedback regarding your recent visit. We value your input and will be sure to share it with our team to ensure that we continue to provide the highest level of service. We are committed to ongoing training and improvement, and we will make sure the necessary steps are taken. Thank you for being a loyal customer, and we look forward to serving you again in the future!

1
2
...
30