Pacifico Hyundai

Best ever in less than 24 hours!!!! On Wednesday, July 29, I went (with my daughter, Kelsey) to Colonial Hyundai, (45 minutes, Drive) with an agreed price and intention of getting a On Wednesday, July 29, I went (with my daughter, Kelsey) to Colonial Hyundai, (45 minutes, Drive) with an agreed price and intention of getting a new car. What I got was a brawl with a pack of vultures disguised as car salesmen. The lying, mistrust, and rudeness, was something I've never been a part of, and I've been in the restaurant business for over 40 years. So, next night, Plan B, armed with a Pacifico Hyundai's TrueCar price. My first contact was with Jill Dawson. She was wonderful, answering ever question from car color to price, with niceness and professionalism. I explained my skepticism, but she just chuckled and said, "I promise you. You won't have any of those problems with us, especially with Gregory helping you." We pull into the lot, and immediately spot a black Accent. "Is that it?!?!" she yelled. "I hope so." I said and thought after being promised a black car from the previous dealer but once we got there was told they only had 3 other colors. We are quickly greeted by Gregory with a huge smile and friendly handshake. "You must be Sean?", he turned to Kelsey, "and you?" Kelsey introduced herself. "How do you like your new car?" Kelsey lit up. "This is the one! Is this what we're getting". "Your dad just has to come in and sign some paperwork". Once inside, we did the necessary paperwork, where Greg explained the car and financing details. So far, so good, my price and terms are being honored. As Greg took us on a tour of the site and introduced us to Jason Oquendo. Jason seemed nice enough, but then so did the finance snake the night before, when he raised the monthly payment $45. But Jason was as professional, thoughtful, and kind as everyone I had met so far. He did his job and educated me on my options without making meat all feel forced, pressured, or uncomfortable. We signed papers, shook hands, and finalized our deal. I went from anger, mistrust, and disappointment to one of the rewarding parental experiences of my life in 24 short hours. Because this wasn't just a new car purchase for my Kelsey, it was a long overdue reward. Kelsey just graduated Kutztown, but the last 9 months have been an emotional rollercoaster. Last December, during final's week, one of Kelsey's roommates went into cardiac arrest, Kelsey performed CPR until the paramedics arrived. It was touch and go for a few days, but Kelsey's roommate, Chelsea, after being in a 2 day coma, needing pacemaker, she came back to school in full health. Dispite the wonderful outcome, Kelsey still has emotional scarring, nightmares, and fears from that traumatic night which I feel last a long time. When Chelsea came back to college, she also came back with a brand new car. Now, my Kelsey never said a word about the car, she was very happy just to see her friend alive and back to school. Because my daughter Kelsey is one of the kindest, thoughtful, selfless people I've ever been privileged to know, and to say she's my daughter just makes me proud everyday. But unfortunately, I'm not Kelsey. That new car dug at me ever time I visited my Kelsey. The girl who survives gets a brand new car, while the girl who saved her gets to drive around campus in a 1997 Ford Taurus. But Kelsey never complained, it was me who wanted more for her, but couldn't to give it to her. And frankly, maybe I'm still not in the best financial position to it now, but Kelsey has waited long enough, she overdue for something special her life. She earned it, she save someone's life. So in closing, I'd like to say I'm extremely happy and grateful for Jill, Jason, and especially Greg for not just a great car purchasing experience, but for making a parental wish come true. The smile on her face, the hug she gave me, and "thanks so much Dad, I love you so much", brought tears to me eyes, and a memory I'll have forever. Your team gave me that moment, and I'll never forget it , and I'll never stop trying to repay by sending everyone I know to your great dealership. More

Great Service Upon arrival I was greeted by Glen within a couple of minutes...he was very helpful and courteous...the free oil change was completed in about 60 min. Upon arrival I was greeted by Glen within a couple of minutes...he was very helpful and courteous...the free oil change was completed in about 60 min...would highly recommend. More

Excellent Customer Service Pacifico Hyundai was great to deal with on all levels. My sales rep, Ed Jess, was very helpful and tentative to my needs. He followed up with me da Pacifico Hyundai was great to deal with on all levels. My sales rep, Ed Jess, was very helpful and tentative to my needs. He followed up with me daily to ensure I received answers to any inquiries I had. All other employees we're also very friendly and welcoming. I would highly recommend this Car dealer in the future! More

Always felt that I could trust them I have never had a problem at this dealership. The people are so friendly and honest. Been going here for 10 years . I'm in and out when I make an ap I have never had a problem at this dealership. The people are so friendly and honest. Been going here for 10 years . I'm in and out when I make an appointment. More

Easy buying experience I knew what I wanted when I went to Pacifico. We looked over my options and I bought the car. It was an easy, friendly, buying experience. I knew what I wanted when I went to Pacifico. We looked over my options and I bought the car. It was an easy, friendly, buying experience. More

Santa Fe Sport The people were friendly and knowledgeable and the price of the vehicle was good. I had researched many vehicles and dealers on line and was happy and The people were friendly and knowledgeable and the price of the vehicle was good. I had researched many vehicles and dealers on line and was happy and surprised with your price. More

Hard working, knowledgeable, helpful and honorable people Treated very well in every way, team made the process as pleasant as possible and felt that nothing was adversarial or negative about the relationship Treated very well in every way, team made the process as pleasant as possible and felt that nothing was adversarial or negative about the relationship More

great experience Roy Ruttenberg was courteous,accoommodating,knowledgable and entertaining and gave us a good deal.We definitely recommend Pacifico Hyundai.It was a go Roy Ruttenberg was courteous,accoommodating,knowledgable and entertaining and gave us a good deal.We definitely recommend Pacifico Hyundai.It was a good experience and we are greatly satisfied. More

Excellent Friendly and great service. Went out of way to explain everything about the car. Another thing I really liked is that he wasn't pushy like other dea Friendly and great service. Went out of way to explain everything about the car. Another thing I really liked is that he wasn't pushy like other dealers you go to. Enjoyed my visit. More

Excellent, fast and trustworthy I am very pleased with Pacifico Ford. I never feel they are taking advantage of me. They tell me exactly what I need and no more. I am most thankful t I am very pleased with Pacifico Ford. I never feel they are taking advantage of me. They tell me exactly what I need and no more. I am most thankful that I can trust my car to them. More