Pacific Honda

Our experience with Wally was great. We were moving to San Diego from overseas and began looking at Hondas online. The inital person we were working with, Zach, gave us a great price and referred us to Wa San Diego from overseas and began looking at Hondas online. The inital person we were working with, Zach, gave us a great price and referred us to Wally for internet sales. When Pacific Honda didn't have the color we wanted, Wally got us exactly what we wanted from another dealership and had everything ready so that when we arrived in country and in the store, all we had to do was sign the paperwork! No unexpected surprises. Overall, a great experience and we love our Honda! We'll be back again! More

Zach Driscoll was great! He put me in touch with Mark Morrow. Mark was great. He explained everything in very easy to understand terms. He was real and down to earth. He wasn't trying to trick us and ove Morrow. Mark was great. He explained everything in very easy to understand terms. He was real and down to earth. He wasn't trying to trick us and over charge us. He answered all our question and walked us through the whole process. He made the leasing process easy to understand and do able. I would recommend him to everyone! More

mark morrow is amazing. he makes the process of buying a car so easy and friendly. he made me feel important and we actually realized that I had bought a car from him 3 yrs earlier. jamie jimenez made t car so easy and friendly. he made me feel important and we actually realized that I had bought a car from him 3 yrs earlier. jamie jimenez made the financial paperwork a breeze and was not "trying to sell me more stuff" like so many dealerships do. he made sensible suggestions and worked with my budget More

We had a mixed experience -- it started good and ended up pretty bad. THE GOOD: Robby was super-friendly and attentive when we came to look at cars, and again when we came for a test drive. He responds pretty bad. THE GOOD: Robby was super-friendly and attentive when we came to look at cars, and again when we came for a test drive. He responds promptly to emails. THE BAD: Once we were ready to buy, we emailed Robby if he would match another dealer's offer. Since he'd spent time helping us out, I wanted to give him the sale if at all possible. We very clearly named the specific price. He replied that he would be happy to match the offer. But when we arrived at the dealership less than 24 hours later, it was a TOTAL bait-and-switch! He asked for documentation of our other offer (which I provided) and had us fill out the financing application. The application included information we hadn't specified our our initial in-person visits, including how much we planned to put down (about half the cost of the vehicle) and our income (which was probably more than he expected). He took the financing application upstairs. When he returned, he gave us his "best" offer... $28,400. Umm, WHAT?? Let's take a look. So, your best offer is (a) only $800 below sticker price, (b) $2,400 above the other dealer's offer you'd previously agreed to match, and (c) $1,200 higher than the starting offer you gave us 7 days ago???? I couldn't tell if he was nuts, or stupid, or if he just thought we were stupid. When I confronted him on this, it was apparent that he had simply forgotten what he'd offered the week before. (He gave us some lame half-excuse about it being a different manager on duty that day -- whatever, dude. Keep better records.) When I expressed frustration that we weren't getting the price he had agreed to match, he was very apologetic but didn't have a satisfactory explanation. He just told me that the price was ridiculously low and it would represent a $2500 loss to the dealer (I know this to be untrue). I was just so annoyed that he would agree to match an offer just to get me through the door, then completely renege on the deal. Even in retrospect, I'm still baffled... did he actually think this would work?? Robby seems like a nice guy, but this behavior was totally unprofessional, and in the course of trying to explain himself, he tossed out a couple of obvious mistruths about the cost of the vehicle, etc. It's insulting to be lied to. I felt it was not very respectful. I don't get why any dealer would risk this behavior with customers. The car sales business is more transparent than ever -- with just a few clicks, any buyer find out the dealer's true cost for a vehicle. When I walked in the door at Pacific Honda, maybe all Robby saw was a young mom wearing a t-shirt and sweats who probably doesn't know what she's doing. But dude -- don't judge a book by it's cover -- I'm an Ivy League PhD, my math skills are way better than yours, I know your game, and you better believe I've done ALL my homework. THE OUTCOME We left Pacific Honda and went to another dealership the next day and bought the car for the exact price we wanted and not a penny more. It was smooth sailing with no runaround. So it turned out great for us (and I do LOVE our new Honda!) but I wouldn't trust Pacific Honda again. More

Ted Cosby was very patient, informative and pleasant during the car buying transaction. He went above and beyond to ensure I was happy with my new car. during the car buying transaction. He went above and beyond to ensure I was happy with my new car. More

I purchased my Used Infinity from them and returned for a 2010 Honda Accord since I had been treated respectfully, professionally and efficiently this time and 2 years ago. I will probably be a life long cus 2010 Honda Accord since I had been treated respectfully, professionally and efficiently this time and 2 years ago. I will probably be a life long customer of theirs. More