Pacific Auto Center - Costa Mesa

I was told four different times that I would get a call back regarding a vehicle and every time they failed to do so. The fourth time even came after I expressed my frustration with the first three instanc back regarding a vehicle and every time they failed to do so. The fourth time even came after I expressed my frustration with the first three instances. I was ready to pay in cash pending and inspection. Who has time for this? Made me so frustrated that I'm here writing a review. More

Very professional and responsive took care of me and got a really good deal on my BMW a really good deal on my BMW More

DO NOT BUY FROM THIS DEALERSHIP! !! Elder was the first one to reach out on the phone and he was professional and responsive. Upon arriving Harold Lopez assisted me, and he seemed to !! Elder was the first one to reach out on the phone and he was professional and responsive. Upon arriving Harold Lopez assisted me, and he seemed to hate his job. I didn’t want to prolong the process or otherwise I would have waited for another salesperson. Harold claimed that once the cars hit the lot, they have already gone through their inspection and vehicles are ready to be sold. This wasn’t the case since the dash had the “maintenance required” light and I checked the oil and it hadn’t been changed. One of the tires was bald and the alignment was really bad. The steering wheel had to be turned to the left for the vehicle to go straight. They do not inspect vehicles as they claim. On their listings they advertise that accessories CAN be purchased but once you are ready to buy the vehicle, they say accessories MUST be purchased. I ended up agreeing on 2 of the accessories including the GPS tracker and the ceramic coating, but in the paperwork they gave me the 3M door edge guard instead of the ceramic coating. I didn’t catch it and they charged over $800 for this when this tape is less than $20 online. I purchased the vehicle and they kept it for an extra week to replace the tire, do the inspection/maintenance and fix the alignment. I picked up the vehicle a week later just to realize they didn’t do the alignment and they couldn’t show me the printout to prove they had done it. They also didn’t install the 3M door edge guard. I live 1.5 hours away so I ended up taking the vehicle since the General Manager Zaid Haroon assured me that he would contact their other branch(that is closer to me) so that they could take care of the alignment and that they would follow up with me. I never heard from the GM, nor Harold despite me following up through text and emails. They went from being responsive to ignoring text messages and emails. Sergio finally reached out and set things up with the other dealership. I dropped off the vehicle and they did an alignment which did help with the alignment issue but not entirely. Apparently, they ran out of material so they couldn’t do the 3M door edge guard again. That had to be set up separately again. To-date none of them have followed up to ensure that the issues were addressed. Prices might seem to be cheaper than other dealerships, but you truly don’t know what you are getting from this dealership. Best to go to another dealership where vehicles are actually inspected and dealership takes accountability. More

Made a deal on a chip truck and when received the invoice there where ad On's like gps, etch protection and 3m clear shield. All items I did not ask for and were not divulged till ready to send the invoice there where ad On's like gps, etch protection and 3m clear shield. All items I did not ask for and were not divulged till ready to send the invoice to the bank to wire the money. Typical add Ons for profit that add nothing to the vehicle. STAY CLEAR OF THIS DEALERSHIP! More

They're trying to screw you at the end I made an offer on a used vehicle, which they accepted. I asked for an OTD breakdown, to which I was told they don't send those. They wanted me to come in to p offer on a used vehicle, which they accepted. I asked for an OTD breakdown, to which I was told they don't send those. They wanted me to come in to proceed at all. I live far away - I can't do that without a guarantee of price. But just remember everyone - if they don't want to send you and OTD breakdown, it's because they're hiding something. I explained I can't come in on a soft agreement, and I got ghosted. Figures. Shady people with shady practices. Don't bother. More

I exchanged about 10 emails with this dealership. It was clear that I wanted to come in to test drive two cars. I was told that would not be a problem. I gave them a 30 minute notice that I was co It was clear that I wanted to come in to test drive two cars. I was told that would not be a problem. I gave them a 30 minute notice that I was coming, on the same day as the emails. When I got there I was told that those cars were on the showroom and could not be test driven. They were not apologetic in the least. Horrible customer service. I would recommend staying far away from this dealership. More

They deserve a zero rating! Drove 96 miles while keeping in contact with Angie. When I finally get there, I was told the vehicle I was inquiring about was taken off the lot by Drove 96 miles while keeping in contact with Angie. When I finally get there, I was told the vehicle I was inquiring about was taken off the lot by the general manager for a pre- purchase inspection. Felt like a switch & bait, this place is very shady! BEWARE.... More

They are a rip off! Don't fall for it. They will add on dealer fees that aren't worth a dime. Don't fall for it. They will add on dealer fees that aren't worth a dime. More

This dealership is absolutely terrible. Sales team are not accountable and if you have any issue they just ignore your calls. Sales manager wears cheap a$$ suits and fits the bill personali Sales team are not accountable and if you have any issue they just ignore your calls. Sales manager wears cheap a$$ suits and fits the bill personality wise. Cheesy dealership all around. Take your money elsewhere and don't ignore bad reviews. More