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Oxmoor Hyundai

Louisville, KY

4.7
560 Reviews

8107 Shelbyville Rd

Louisville, KY

40222

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Showing 560 reviews

March 27, 2023

Do your homework they tell you it’s the norm that every dealership marks up the vehicle over msrp but they are wrong! No other Hyundai dealer is doing that I’ve called three of them and confirmed! Should’v More

by Roger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dylan or Devon can’t remember the other salesman name., T J Gritton
Mar 27, 2023 -

Oxmoor Hyundai responded

Roger, I am disappointed to hear this experience. We obviously fell short of communicating with you. Please contact me at your convenience, so I can learn more about this situation. Sincerely, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

March 24, 2023

Great Service as always! Quick service in and about! Thanks for taking care if me! More

by kathymceachern13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Orndorff
Mar 24, 2023 -

kathymceachern13 responded

Great service

Mar 24, 2023 -

kathymceachern13 responded

Thanks for your service

March 21, 2023

From the minute I arrived, and when the deal was done, everything was wonderful. Very friendly no one was pushy which was awesome. I had a great experience. I would totally recommend this dealership. More

by denisewow1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Benton, Spenser
Mar 22, 2023 -

Oxmoor Hyundai responded

denisewow1, we are pleased to hear that the team was able to assist you with your vehicle needs. Thanks for choosing Oxmoor Hyundai!

March 16, 2023

The staff at Oxmoor Hyundai were great to work with; not too pushy, didn't try too hard to oversell me. I got a good deal on my car, especially with interest rates being what they are. Don B. was extremel More

by m.kris.gilbert
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don Bartsch
Mar 17, 2023 -

Oxmoor Hyundai responded

m.kris.gilbert, we are pleased to hear that the team was able to assist you with your vehicle needs. Thanks for choosing Oxmoor Hyundai!

March 15, 2023

Easy to work with, took time to answer all our questions. Our salesman was very knowledgeable. More

by smcclain4795
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deandre Ivory
Mar 16, 2023 -

Oxmoor Hyundai responded

Hello smcclain4796, we are pleased to hear that the team was able to assist you with your vehicle needs. Thanks for choosing Oxmoor Hyundai!

March 13, 2023

Tae, TJ, Jacob and Josh were all very helpful and professional. The product and service is excellent. More

by longball2266
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
T J Gritton
Mar 13, 2023 -

Oxmoor Hyundai responded

Hello longball2266, we are very pleased to hear that Tae, TJ, Jacob, Josh and the team were able to assist you with your vehicle needs.

March 12, 2023

Our salesperson went above and beyond to ensure a positive experience from beginning to end. More

by Jeffdecker
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Chesser,Keenan Buie and Katie Harmon
Mar 13, 2023 -

Oxmoor Hyundai responded

We are glad to hear of your great experience with our team here at Oxmoor Hyundai!

March 10, 2023

The dealership was a pleasure to work with. Tae-Ahn Lea work with us to get the best deal available ad Katie was a pleasure. More

by keltra_llc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tae-Ahn Lea
Mar 13, 2023 -

Oxmoor Hyundai responded

Hi Keltra-llc, we are glad that Tae Lea and Katie were able to assist you with your vehicle needs. Thanks for choosing Oxmoor Hyundai!

March 03, 2023

I was treated great by Oxmoor Hyundai dealer. Kirby was excellent! Also Jacob and Josh! More

by Edwardsdk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kirby, Jacob, Josh
Mar 06, 2023 -

Oxmoor Hyundai responded

We love five-star reviews! Thanks so much for the great comments about Kirby, Jacob and Josh!

March 03, 2023

I would give Corey, my Genesis service advisor, 5 stars - he saved this review. The dealership was the most difficult to communicate with when originally trying to contact or schedule service with (many week More

by Laurak
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Mar 06, 2023 -

Oxmoor Hyundai responded

We really appreciate you allowing us to assist you with your Genesis service needs and thank you for the great comments about Corey! Please let me know more about this challenge to get your vehicle serviced so we can improve our processes. Thanks again for your patronage! Kenny Alward - kalward@oxmoorautogroup.com

More
Mar 06, 2023 -

Laurak responded

I tried scheduling online through the service portal twice -once getting a text asking if I could be called and another time a text asking what vehicle I was interested in purchasing. Both times I told them I was trying to schedule service and they assured me someone would call - didn’t happen. Then called to schedule and was told two times by two different people that I would receive a call back “first thing tomorrow morning” - which also didn’t happen. The only way I got anyone to call me back was by going through Genesis corporate. Corey has given me his contact so my issues are resolved but you need to address this to prevent other people from facing the same frustrations.

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