Outer Banks Chrysler Dodge Jeep

I lost my key to my 2014 Jeep Patriot I called and they told me they had NO keys and it would be over a week to get one. Previously I had a 1998 Dakota with which I had a problem AGAIN THEY COULD OR WOULD told me they had NO keys and it would be over a week to get one. Previously I had a 1998 Dakota with which I had a problem AGAIN THEY COULD OR WOULD NOT help me. I ended up getting both a key and my Dakota fixed at Carolina Jeep/Dodge Ram of Elizabeth City More

If I could give these guys a thousand stars; I would. My son graduated high school this year and with senior tradition, planned a trip with a great group of athletes at the beach to celebrate before all My son graduated high school this year and with senior tradition, planned a trip with a great group of athletes at the beach to celebrate before all parting ways to different colleges. At ten o’clock on Friday night, I got a call that I never want to get with my son profusely apologizing and in tears that he wrecked his Jeep and it wasn’t drivable and completely panicked about money and having to be out of the beach house rental the next day. He googled the nearest shop to have it towed and prayed they would be able to get him running the next day which we knew would take a miracle not only for them to have the correct parts but the time to do it in one day on top of our tight budget. I specifically did not want him to go to a dealership as I had previously had two very bad experiences with the dealership which is closest to our home where we purchased it. The shop which we had the Jeep towed was not helpful in the least and his friends had to drive him around to five other shops unsuccessfully before I felt defeated and told him I was calling the closest dealership and I knew it would be the most expensive option however him being safe and staying calm was priceless to me when I couldn’t get there. A gentleman named Tyler answered my call and I told him I knew that it was a long shot what I was going to ask of him and I still didn’t even know if it was going to be possible for him to make it the whole way due to internal leaks and possible breaks but minimally I needed a rim and tire and his spare put on for him and by this time it was 11 am and they closed at 2. Very long shot for this to be pulled off. But they did. They had a rim with tire mounted and delivered and put on by 1; went over the worst case scenarios of what could happen with him driving home as there were bigger issues that his accident caused but nothing that could be fixed that day of course. They not only put my sons car together for him to drive in an extremely unrealistic amount of time but also cut me the biggest deal financially which was something I never expected but appreciated more than words could describe. In the back of my head while my bill was being totaled, I was honestly racking my brain as to how I was going to come up with the money as I know tires and rims are not cheap nor is labor at a dealership. I’m a single mom and this is my second son that I somehow managed to get through high school graduation and into college so money is always tight however through all of the chaos of a 24 hour period, when I couldn’t be there beside my son handling everything, my son was blessed with a life lesson of “adulting” which is never easy yet goodness always comes back to good people and my son had a group of kids surrounding him and helping him as well as true hero’s in my book, taking time they didn’t have to help a kid out that truly deserved it. And I will absolutely be vacationing down there when I get a few days off to personally thank them and treat them to lunch. More

GREAT EXPERIENCE I HAD A GREAT EXPERIENCE AT THIS DEALERSHIP, NICK WAS VERY HELPFUL AND COURTEOUS, WOULD RECOMMEND TO ANYONE. SO IF YOU ARE LOOKING FOR A VEHICLE I REC I HAD A GREAT EXPERIENCE AT THIS DEALERSHIP, NICK WAS VERY HELPFUL AND COURTEOUS, WOULD RECOMMEND TO ANYONE. SO IF YOU ARE LOOKING FOR A VEHICLE I RECOMMEND OUTER BANKS CHRYSLER JEEP DODGE More

A little disgusted My husband lost the keys to our van and we had to wait for our new keys to come in the mail we had to get it towed to the dealership it was 3:00 p.m. My husband lost the keys to our van and we had to wait for our new keys to come in the mail we had to get it towed to the dealership it was 3:00 p.m. we tell them that the battery is dead for some reason give them the keys to be cut and programmed. 2 hours go by I call they say the battery is dead we don't have enough time to do it today we are all going home at 5. Seriously we are locals been here our whole lives, you can not wait 10 minutes to program our keys. they acted like they didn't know we told them battery was dead I am truly disappointed I will not be back I will not recommend anyone and I will continue to tell all my customers how we were treated... The worst customer service I have ever had in my life, and I know customer service... More

Bought used vehicle- dealer under new ownership Bought a used Porsche from this Jeep dodge dealer August 2018. Online sale. Great price and fantastic service. Accurate vehicle description. They even Bought a used Porsche from this Jeep dodge dealer August 2018. Online sale. Great price and fantastic service. Accurate vehicle description. They even picked me up at airport- 2 hrs away. The new owners are doing a great job. I drove car 10 hours home, so I needed someone I could trust with the vehicle description/condition. Old reviews are about previous owners...I’ve owned 34 cars and had mixed experiences with dealers. Jeff and his crew worked for my 5 star review.. i hope to buy from them again soon. More

False advertising They have a used vehicle advertised on the Internet. This one did not have a price and stated “ call for a price”. Called on a Saturday morning and They have a used vehicle advertised on the Internet. This one did not have a price and stated “ call for a price”. Called on a Saturday morning and was told that they did not have a price on the vehicle. They asked if I wanted to hear from them on Monday. Ridiculous! The following Wednesday I did receive a courteous call from the dealership with a price on the vehicle and a description. I therefore edit this initial review. More

replaced a flat tire I had a flat tire on my recent trip to the OBX. I was able to drop the spare off in the afternoon and they had the new tire mounted by the next morni I had a flat tire on my recent trip to the OBX. I was able to drop the spare off in the afternoon and they had the new tire mounted by the next morning. Price was very reasonable and the staff was very helpful. They had the exact match to my JK tire. More

If I could give 0 stars I would. Terrible experience, wouldn't recommend their dealership or service department. Needed repair on vacation, next time I will take my chances with a loc Terrible experience, wouldn't recommend their dealership or service department. Needed repair on vacation, next time I will take my chances with a local auto service shop. I was amazed at the lack of customer service, it was pathetic. Nothing like our local Chrysler dealership at home. More

Sorry Customer service Unless you brought your vechile there they will not work on it for recall services.Tried several times over a period of three months and was told that Unless you brought your vechile there they will not work on it for recall services.Tried several times over a period of three months and was told that they would call back(Still Waiting) More

Great service dept. Harvey in service gave me a price to fix my jeep wrangler front hub seals. It ended up being a difficult job but stood by the quote he gave me. Thanks Harvey in service gave me a price to fix my jeep wrangler front hub seals. It ended up being a difficult job but stood by the quote he gave me. Thanks OBX jeep and Harvey and his team. More