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Ourisman Volkswagen of Laurel

Laurel, MD

Overview
Employees
Reviews
Vehicles
4.6
1,176 Reviews
What really sets a car dealership apart these days? Service, Value, Selection and Price You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Pre-owned Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on our website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time! Check out our Facebook page, "Ourisman Insiders" Convenient Location, Service, Parts, Accessories, we have it all!
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3371 Laurel Fort Meade Rd Suite B

Laurel, MD

20724

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Showing 1,176 reviews

April 04, 2024

They are very prompt. They took my car right away and I didn't have to wait very long to get it back. More

by mkrasnansky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
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Apr 09, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you so much for your kind words.

March 30, 2024

I called the scheduling department and was able to get scheduled for the same day. From the moment I walked in through the service department door I was greeted warmly by Adrian Garcia. He took the time t More

by EC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Garcia
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Mar 30, 2024 -

Ourisman Volkswagen of Laurel responded

We are so happy that we addressed all your concerns. And thank you for the kind words.

March 29, 2024

I recently had service performed on a brand new Atlas Cross Sport. I bought my car from a different dealer but they were not able to “get me in for 2 weeks!!”. I called Laurel VW, they set me up for t More

by jh12838
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Mar 30, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you so much for taking the time to share your recent experience with Laurel VW's service department. We are thrilled to hear that Carlos provided you with exceptional service and ensured that your concerns were addressed promptly and efficiently.

March 25, 2024

Had an appointment on Sat, March 23rd, but someone in Service dept scheduled incorrectly for what I needed. Carlos, who is one of the service advisors, was very nice and helpful and had a tech to do a mu More

by eshell2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos - service department
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Mar 26, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for taking the time to share your recent experience with us. We sincerely apologize for any inconvenience caused by the scheduling error regarding your appointment on March 23rd. We understand the importance of efficient and accurate service scheduling, and we regret any frustration this may have caused. However, we're thrilled to hear that despite the initial hiccup, Carlos, one of our dedicated service advisors, was able to assist you promptly and efficiently. Providing excellent customer service is one of our top priorities, and we're delighted that Carlos exemplified this commitment by being accommodating and helpful throughout your visit. We truly appreciate your continued trust in Ourisman VW Laurel for both your service needs and vehicle purchases. Your loyalty means the world to us, and we're grateful for the opportunity to serve you.

March 24, 2024

They heard the problem and afterwards explained it on finding the problem and fixed it More

by Pr
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 26, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for sharing your experience with us. We're pleased to hear that our team was able to address the issue you encountered effectively.

March 20, 2024

Service department was courteous and friendly. Accurate on time of vehicle service time. Happy that I my vehicle there. More

by Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Mar 22, 2024 -

Ourisman Volkswagen of Laurel responded

We greatly appreciate your positive feedback regarding your recent experience with our service department. Our team is dedicated to providing courteous and friendly service, and we're delighted to hear that we met your expectations in this regard. Punctuality is a priority for us, and we're pleased that your vehicle service was completed accurately and on time. Your satisfaction is important to us, and we're thrilled that you chose to entrust your vehicle to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again. Thank you for your kind words and for being a valued customer.

February 27, 2024

Good visit. Everyone courteous and knowledgeable. Service prompt and explanation of service explained clearly. Will return for further visits. More

by Afriend243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service and checkin
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Feb 29, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you so much for the kind words and a great review.

February 23, 2024

Very satisfied with the service I received today. My service advisor, Rick Collins, and his team took extra care to thoroughly check during a scheduled maintenance visit and found something that cou More

by tybmb2016
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Collins
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Feb 26, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had such a positive experience during your recent visit for scheduled maintenance.

February 21, 2024

Ms.Rozetti was very professional and knowledgeable! Your facility is very comfortable and clean. The wait time seemed long for me but truthfully expected due to past experiences! My maintenance expectations More

by Pokey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annette Rozetti
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Feb 23, 2024 -

Ourisman Volkswagen of Laurel responded

Pokey, we are so sorry about the wait time, I hope your service advisor explained to you the time frame. If not please let my service manager Bill Lavin know at blavin@ourismancars.com. We appreciate your understanding based on past experiences. We're pleased to hear that your maintenance expectations were met. Thank you for your feedback!"

February 21, 2024

Service rep willing to assist and keep communication on a positive note. Willing to share tech ingo More

by sagezz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Where is the service dept
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Feb 23, 2024 -

Ourisman Volkswagen of Laurel responded

We're glad to hear our service representative was helpful and maintained positive communication. Thank you.

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