Ourisman Volkswagen of Laurel

Victoria E Mcclelland at Ourisman Volkswagen of Laurel was terrific. She made a terrible situation with my vehicle. My vehicle needed major repairs. Victoria answered all my questions, handled my insuranc was terrific. She made a terrible situation with my vehicle. My vehicle needed major repairs. Victoria answered all my questions, handled my insurance and kept me informed through getting parts and repairs. A wonderful experience to a horrific situation. Thanks, Ourisman VW and Victoria! More

Rick Collins provided exceptional service and kept me apprised of my vehicle’s status when the wrong replacement side-view mirror was repeatedly sent to the shop. apprised of my vehicle’s status when the wrong replacement side-view mirror was repeatedly sent to the shop. More

My experience with ourismon Volkswagen of Laurel was awesome. First, let me say that Victoria McClellan was a pleasure. She made me feel very comfortable, answered all my questions and she had a great s awesome. First, let me say that Victoria McClellan was a pleasure. She made me feel very comfortable, answered all my questions and she had a great sense of humor. I never sat in a dealership where all customers were talking with each other. I brought Work to do but did not complete the work because of the conversations that were going on. That was the best time I have ever had for a service call. More

Victoria my service advisor was great explained everything up front. She even called back and reminded me of a previous service perform. Awesome job!!! everything up front. She even called back and reminded me of a previous service perform. Awesome job!!! More

I just bought a car from Ourisman Volkswagen. I couldn't be happier and satisfied with the purchase. Mike Morris was very helpful and accommodating. Thank you for everything and I will be recomme I couldn't be happier and satisfied with the purchase. Mike Morris was very helpful and accommodating. Thank you for everything and I will be recommending you. More

This dealer is disorganized and lacks communication; had to leave my car overnight for tire changes to leave my car overnight for tire changes More

The staff at the VW service dept. in laurel is the best. They give you the break down work with you and are very courteous during the process in laurel is the best. They give you the break down work with you and are very courteous during the process More

Dealer is professional and attentive toward customers. I appreciated the lift home while I waited for my vehicle. Also they picked me up for my home when my vehicle was ready. I appreciated the lift home while I waited for my vehicle. Also they picked me up for my home when my vehicle was ready. More

Always like coming here… the service consultant was great and kept me informed . Plus the waiting area is comfortable. and kept me informed . Plus the waiting area is comfortable. More

I have waited two hours for my oil change after two hours they came up and said oh you have an oil leak which I didn’t have any oil leak in my driveway or any spots under my car. When I got home I opened the they came up and said oh you have an oil leak which I didn’t have any oil leak in my driveway or any spots under my car. When I got home I opened the hood and I found a piece of my battery cover loose on in my car which I do have a picture. They also told me that I have to do a brake fluid on a car. That only have 10,000 miles and some other fluid for the motor because they suggested. This car is still brand new pretty much that’ll be able to cost me more than $600 I do not agree with that when I just walked in for oil change. Also they don’t even do tire rotations as a compliment on a car that just went in for oil change on a 10,000 Mile oil change.. The receptionist was very nice and sweet. It’s not her fault. More