Ourisman Volkswagen of Laurel

We visited Ourisman Honda several weeks ago while our 2000 Jetta was in the shop for repairs. We weren’t exactly certain what vehicle (model or brand) we wanted, so Marshall showed us what we asked for, 2000 Jetta was in the shop for repairs. We weren’t exactly certain what vehicle (model or brand) we wanted, so Marshall showed us what we asked for, the Pilot, Odyssey, CR-V and Element. He was more than willing to show us around the lot, introduced us to some of the other staff, and took us outside to see the various vehicles. Marshall actually took time to ask what we needed from a vehicle, listened to our responses, and showed us the vehicles that most closely fit our needs. Several weeks later, we were still “researching” but wanted to test drive the CR-V and Element to narrow down our choices. Though Marshall understood we weren’t ready to “pull the trigger,” he gladly arranged the test drives for us without any hard sell tactics or persuasion to select one product over the other. Marshall was very open about the pricing and availability of the Honda Element we selected. Though not in his inventory, he personally went to Bethesda to retrieve our car from another dealer’s lot. We started the day with the assumption that we were going to be purchasing a Toyota Venza, but Marshall’s helpfulness and the test drives changed our mind. By the end of the day, we drove home with our new Honda Element. More

I spent a lot of time pricing out a new Civic to make sure I got a good price. Dealerships came close with pricing, but had extras I just wasn't interested in. I had to buy them in order to get their qu sure I got a good price. Dealerships came close with pricing, but had extras I just wasn't interested in. I had to buy them in order to get their quoted price. Some dealerships never even sent a quote, they called me repeatedly asking if I would just come to their dealer. I just wanted a price quote. Marshall sent a quote right away and the pricing was competitive. When we decided to go to visit him, he had the car pulled to the front door so my family didn't have to wait long to test drive. I liked that when it came time to do the paperwork there were no extras and the quoted price was honored . We appreciate how Marshall does business, very professional. Also, thank you to Walter Cook for expediting the paperwork process when we told them we had prior arrangements that afternoon. A big thank you to Marshall and the team at Ourisman Honda. We love our new Civic and will recommend friends and family to them. More

On 1 Aug 09, after a bad experience at HONDA OF ANNAPOLIS (please see my separate review detailing this), my wife and I went to HONDA OF LAUREL to inquire about purchasing a new Honda Pilot. This experience (please see my separate review detailing this), my wife and I went to HONDA OF LAUREL to inquire about purchasing a new Honda Pilot. This experience could not have been more different than that in Annapolis. Sales rep Ricky Kim was highly professional, courteous, patient, and knowledgeable about the vehicle, and the supporting financial officer (Tyrone) was thorough and helped us conclude the deal highly satisfied and confident that we had purchased a good vehicle at a fair price. Overall, we were VERY SATISFIED and will consider doing business with this great team in the future. We will also encourage others to do so. Thanks to HONDA OF LAUREL for a satisfying car-buying experience. Sincerely, Mark & Michele Q- More

Everyone was very helpful and extremely friendly. Made my visit very enjoyable. Marshall was very patient, showed me all nuances of the car and helped me understand the difference between Hondas and GM v my visit very enjoyable. Marshall was very patient, showed me all nuances of the car and helped me understand the difference between Hondas and GM vehicles. Walter stepped me very thoroughly thru the financing. Only expected to test drive a car but was able to go home with a new one. Thanks for everything. More

I was car shopping after not getting what I wanted from my regular (i.e. previous) dealer and met Marshall; he won my business with his courtesy, knowledge, and professionalism. He treated me with respect my regular (i.e. previous) dealer and met Marshall; he won my business with his courtesy, knowledge, and professionalism. He treated me with respect and was open to negotiations. I made a deal on the car I wanted and overall had a very pleasant experience. I strongly recommend Marshall and the dealership to anyone shopping for a Honda and a dealership they will feel comfortable with returning to again. I know I will be returning next time I am looking for a car. More

We were delighted with our experience with Marshall Sanders at Ourisman Honda in Laurel. We knew exactly which Odyssey we wanted, but couldn't find one in stock at any dealership in Maryland. Marshall Sanders at Ourisman Honda in Laurel. We knew exactly which Odyssey we wanted, but couldn't find one in stock at any dealership in Maryland. Marshall not only had the best pricing, but he got the exact car we wanted from a Virginia dealership at no extra charge. Great service and the best price. What more could you want? More

Marshall was very courteous and professional. He allowed us to take our time and make our own decisions without pressuring us and he had all the answers to our questions. He agreed to match a very good pric us to take our time and make our own decisions without pressuring us and he had all the answers to our questions. He agreed to match a very good price that we had found on the Internet even though it was close to or below the dealership's bottom line. When we opted to shop a different model Honda, he didn't bat an eyelash and offered us a great price on that car, as well. After purchasing the car, we returned to the Internet and discovered that we had indeed been given an excellent price. Processing took a little long but it was already night time on the last day of a busy month when we made our decision to buy, so the delay was understandable. Overall, it was a very pleasant, low stress experience. We feel like we made the right decision and that Marshall really helped us get there. I'd strongly recommend him and this dealership to others shopping for a Honda. More

We came to the dealership straight from another dealership in town after having a bad experience. We met with Marshall, and he worked with us to buy our car. He was knowledgeable, transparent, an dealership in town after having a bad experience. We met with Marshall, and he worked with us to buy our car. He was knowledgeable, transparent, and easy to work with. We got the car we wanted for less than we were going to pay at the other dealership, and with NO hassle. He did not have to go back and forth with his sales manager, and play the "game." We agreed on a price, he confirmed it with his manager, and we drove the car away that night. It was a refreshing change from our experience at the previous dealer. I would recommend Ourisman Honda, and specifically Marshall to anyone looking to buy a Honda. They have figured out that if you treat people right, they will come back to you time and again. I plan to recommend these guys to everyone I know. More

We want to thank Ourisman Automotive Enterprises for replacing our damaged 2009 Honda Accord. We were gratified to find a business that not only stood behind its product but also made an extra effort to replacing our damaged 2009 Honda Accord. We were gratified to find a business that not only stood behind its product but also made an extra effort to restore both our car and, just as importantly, our peace of mind. Ourisman’s decision to help make us whole again was the ultimate test of customer service, and, in our opinion, your company passed with flying colors. We would not hesitate to purchase another car from Ourisman Honda of Laurel, from Jarrett Walker, or from Marshall Sanders. Indeed, we would like to extend our best wishes to both Jarrett and Marshall, who we hope and expect will continue to sell many more cars for your company. They, under the supervision of Ed Wheaton, make an excellent team that was able to transform what was a near disaster for the our family into what has now become once again a pleasant experience. We have what we wanted all along--a great car at a great price--and Ourisman has two satisfied customers. More

After being mislead by tricky internet quotes by other dealers, I finally called Ourisman Honda about their internet quote and spoke to Marshall Sanders. Which was of course against other dealers advise. dealers, I finally called Ourisman Honda about their internet quote and spoke to Marshall Sanders. Which was of course against other dealers advise. They told me that Ourisman would NOT honor the online rates and would add 1500 to the price for sure. Marshall promised me I would not pay a penny more then the quote I received on line. I went in to meet him still extremely leery. Marshall quickly won over my confidence, found the exact car I was looking for at another dealership, gave me a great deal on my trade (a whole lot more then ANY other dealer was willing to do), and had my brand new CRV ready for me the following day at a rate LESS then the internet quote!!! I would highly recommend Marshall Sanders and Ourisman Honda!!! Everyone there was EXTREMELY nice from reception on. They gave me a new confidence in the whole car buying process!! More