Ourisman Volkswagen of Laurel

After 20 years, my wife finally convinced me that it was After 20 years, my wife finally convinced me that it was time to replace her 1991 Honda Accord. On 12 Oct we bought a new 2010 Honda Accord LXP at After 20 years, my wife finally convinced me that it was time to replace her 1991 Honda Accord. On 12 Oct we bought a new 2010 Honda Accord LXP at Ourisman Honda of Laurel MD. We couldn't be happier with the result. They honored the price they had quoted me a month earlier. The sales staff and management were first class. The entire Ourisman team was courteous, pleasant efficient and professional. We look forward to doing business with them in the future. I would encourage any prospective buyer to consider Ourisman Honda of Laurel as a place to do business. More

We had a great experience at Ourisman Honda of Laurel. We will recommend them to friends and family. The dealership was great: friendly, clean, and nice. They had the exact car we wanted in stock and were wi will recommend them to friends and family. The dealership was great: friendly, clean, and nice. They had the exact car we wanted in stock and were willing to negotiate for a good price. In particular, Andrew Willians was courteous, respectful, and attentive. Because of him, this was a better than expected buying experience. More

I bought a Volkswagen GTI from this dealer. It provided the lowest Internet price of any dealers in the area and one of the promptest responses to my Internet contacts. Paul (sales) was low-key, unpressur the lowest Internet price of any dealers in the area and one of the promptest responses to my Internet contacts. Paul (sales) was low-key, unpressured, friendly, and took time to explain details of the car and paperwork. Finance staff was also low-key and informative. Walter (finance) did not try to offer me additional, unwanted options beyond what I already intended to purchase. While he explained additional coverage, he discouraged me from buying more expensive warranties that he said it appeared I didn't need based on my driving patterns. He also was helpful in finding a lower APR rate than I had found myself. Overall good experience and I'd go back to this dealership for future purchases. More

brought my car in for a check engine light problem. dealer asked me to bring the car in early monday so i decided to just drop it off that friday. got back the car on monday afternoon, and realize frot dealer asked me to bring the car in early monday so i decided to just drop it off that friday. got back the car on monday afternoon, and realize frot bumper totally cracked and scratched. service manager told me they were not going to fix it because i had no proof they did it. he claimed he saw through the camera that the car was always park rear in. i ask to see the video and he said it was a waste of his time. 500$ fixing this bumper that they broke is not a waste of time if you ask me. it was my word against his. i will never ever go back there. i brought my car in only to spend money fixing the problems they cause me. service manager is an asshole and his customer service is as horrible as it gets. i wouldnt recommend anyone even getting a oil change there. More

I had a great experience a Oursiman vw. Michael was very professional and knowledgeble about the Eos and Isaac made buying a car there very easy and I am very greatful for respect he gave me! I will recomme professional and knowledgeble about the Eos and Isaac made buying a car there very easy and I am very greatful for respect he gave me! I will recommend them to friends and family, They are very nice to deal with. Thanks guys, W is very happy with her new car and I am at piece at the place we did business because of the way were treated. More

I have purchased three GTIs from this Dealership in the last three months. From sales, to financing, to service the entire team of folks who assisted us were, in a word, incredible. They were professiona last three months. From sales, to financing, to service the entire team of folks who assisted us were, in a word, incredible. They were professional, courteous, supportive, helpful, friendly, and literally "went over the top" in customer service and support. In all my years of car buying, I have never been to a better dealership, and this includes their service department. They treat you not like friends, but family -- and that says it all. To say I am impressed is an understatement. This Dealership and their personnel - specifically, Issac, Joe, Alex, Paul, and Brian should be commended and praised. I have already recommended them to numerous friends and will continue to do so. Thank you Ourisman VW of Laurel -- you are the best! One final comment, when I needed their fast help to replace a car totaled in a collision, they went the extra mile in finding a replacement and getting us back on the road in the shortest time possible, all the while being supportive and sympathetic to our predicament. I have never seen such professionalism, kindness, and support from a car dealership -- Isaac, Joe, Alex, Paul, and Brian thank you very much and WELL DONE! More

We use Ourisman for servicing our Hondas. JD made contact immediately after receiving my email request for a price through an online pricing service a couple of weeks before I was ready to buy; he wa contact immediately after receiving my email request for a price through an online pricing service a couple of weeks before I was ready to buy; he was very helpful throughout. It took a long time at the dealership (6 hours!), but we got the car we wanted, which they had to get from another dealer up in Baltimore. I'd bought my other two Hondas from another dealer, but was very unhappy with the way I was treated there, so I'd switched to Ourisman for servicing years ago. This was the first time I'd bought a car from them and I have to say I will go back for my next Honda...unlike my experience at the other dealership (which has since changed hands). This is the fifth Honda I've bought! More

Once again, I would like to thank both Joe and Tyrone for helping me out when I was in a pinch and needed a second car. They when far beyond what I was expecting in their helpfullness and friendlieness. Our helping me out when I was in a pinch and needed a second car. They when far beyond what I was expecting in their helpfullness and friendlieness. Our search started like any other. We looked at the avalible dealerships and looked at about what we wanted. After slowly whittleing down the list we settled on Ourisman. The fact that we had a friend recomend the dealership also was a big help. After calling the dealership, where where put in to contact with Joe Dorsey. He listened to what we where looking for and asked the needed questions to get the information from use to help him help us make a decision Joe Dorsey was called in advance and we let him know what we where looking for. Mostly, something dependable and economical. We ended up purchasing a 2001 VW New Beetle and it is running like a champ. They first gave use the avalible choices in the price range we where looking for. Once we picked out what we wanted, we gave it a test drive. Joe did a great job at explaining where everything was in the car. All options and extras where ponted out. After we said "Yes" to our choice, Joe finished up the paperwork and Tyrone went over all the financing with us. Now that we have transportation that is not only mechanicaly sound but also covered under warrenty, we are resting easier. We are still waiting on the Buracracy to proccess our new tags but that will happen. I have to admitt that I was a bit aprehensive when going in but they quickly put me to ease and made me feel comfortable and informed about my purchase. As a added note, the dealership was well lit, clean, warm and had a good feel to it. Finaly, as we finished up the financing paperwork, the dealership was cleaning the Bug for final delivery Thank again BHS More

- Salesman was courteous, respectful, and attentive. Because of him, this was a better than expected buying experience, especially after the experience at a dealer prior to this one. Ourisman of Laurel Because of him, this was a better than expected buying experience, especially after the experience at a dealer prior to this one. Ourisman of Laurel is a winner, hands down. Earned the 5 rating for friendliness and helped with overall experience rating of 4. - The dealer website offers a worksheet to appraise your trade, and provide you a price range to work with for your trade in. Don't believe it, they don't even come close. This prevented the 5 rating for customer service. - Should have been no issue as arrived with approved financing in hand, but still ended up having to haggle with the financing manager. This earned the 3 rating for price as I did not leave with what I negotiated (shared blame). I will say, everyone met was friendly and helpful. The dealership is spotless. Marshal and his manager went above and beyond to find, and get, the exact vehicle we wanted without having to compromise. I highly recommended this dealer. More

We just purchased a VW Tiguan at Ourisman VW Laurel and We just purchased a VW Tiguan at Ourisman VW Laurel and would like to make note of the wonderful service we received. There was absolutely no sales We just purchased a VW Tiguan at Ourisman VW Laurel and would like to make note of the wonderful service we received. There was absolutely no sales pressure or banter in the whole process. Brian Decker, our sales consultant, spent a great deal of effort locating a vehicle (in New Jersey) that matched our needs and in time to take last minute advantage of the government's stimulus program. The whole team at Ourisman was efficient and personable and remained good natured even at midnight when we drove off with our new car. More