Ourisman Volkswagen of Laurel

We have been searching for the perfect vehicle for our family for the past two months. That search came to a close when we visited Ourisman Honda of Laurel this weekend. We were immediately greeted by Mik family for the past two months. That search came to a close when we visited Ourisman Honda of Laurel this weekend. We were immediately greeted by Mike Scandora while looking at a used Honda Odyssey. Mike spent a lot of time figuring out what we wanted in our next vehicle and we came to the conclusion that buying a new Honda Odyssey would be the best decision for us. We purchased a 2013 Honda Odyssey in the exact color we wanted and with all the options we were looking for. He made the process simple and transparent for us. When we came to pick up the van he spent 30 minutes going over all the features and set up the radio/phone to our prefererences. We are extremely pleased with Ourisman and Mike Scandora. We would highly recommend them for anyone looking a new vehicle! More

My husband and I were looking for a reasonably priced used car and came across ourisman VW. We called with a few questions and Mr. Scandora went out of his way to take photos of the car we were inquiring used car and came across ourisman VW. We called with a few questions and Mr. Scandora went out of his way to take photos of the car we were inquiring about and letting us know all the details before we drove from out of state. Once we arrived he made us feel at home with his genuine kindness. He was very helpful and understanding to what we were looking for. We ended up getting the exact VW we wanted, and love it. Our entire experience at ourisman VW was outstanding. The managers were also great, very understanding and very willing to help. We will definitely be back for all our services, I highly recommend this dealership, especially mr. Scandora! More

I was looking for a good used car, and my search led me to Ourisman Honda in Laurel. It was the first place I stopped on my car shopping day. Mike Scandora, the sales rep, greeted me at the door and helped to Ourisman Honda in Laurel. It was the first place I stopped on my car shopping day. Mike Scandora, the sales rep, greeted me at the door and helped me with my search. He was very friendly and helpful. My wife and I took the car for a drive and enjoyed it. Mike pulled up the CarFax listing and helped me compare it with other cars that I had on my list to look at that day. He helped me to see the value of the car they had, and I decided it met my needs and was the right price. He was even able to get a little bit more knocked off the price. Shortly after buying the car, I noticed the check-engine light came on and the cruise control was not engaging. Mike bent over backwards to get my car in for service as quickly as possible, even though it was during the very busy President's Day weekend. They were able to diagnose and fix the problem at no cost, and it really is a good car. When I am in the market for my next car, I will most likely start by calling Mike at Ourisman Honda in Laurel! More

My wife purchased a 2013 Accord and returned it the next day because it felt to big for her. She test drove a Jetta and loved it .The salesman from Ourisman V.W. accompanied us to the Honda store and talked day because it felt to big for her. She test drove a Jetta and loved it .The salesman from Ourisman V.W. accompanied us to the Honda store and talked to Hank the sales manager who wouldnt even pick up his head from the computer. He pointed to the gentleman next to him and said trade it in . The appraiser gave us 4000.00 less than we paid less than 24 hours earlier. I completely understand that the value goes down once the vehicle is titled and I knew we would lose money. We went next door and bought the Jetta at full sticker price but my wife loves the car. The sales manager had zero compassion for my wife who was visibly upset , he never even looked up . We had a very good experience with our sales person , but when we needed some help from management there was none. More

I have used this dealership to service my 2008 Honda Odyssey for many years. I have always worked with Randi in service. I come here because I get a great deal. An example, they replaced my timing bel Odyssey for many years. I have always worked with Randi in service. I come here because I get a great deal. An example, they replaced my timing belt, water pump and all of the belts (plus a few extra things I wanted done) for just over $1000. I compared what they quoted me at another Honda dealer and at an independent repair place. Laurel Honda Service was the exact same price as the other Honda dealer and was within $15 of the independent dealer. The deciding point was the Laurel Honda service staff. They are professional and knowledgeable. I feel like they care about me as a customer and they have the best interest of my Honda in mind. I would whole heartedly recommend this service center for your Honda. As the Laurel Honda service staff reads this review and wonders what customer I am -- who else brings Randi candy bars? More

What a great car-buying experience at Ourisman! Each step in the process – from the initial research and question-asking phase, to test driving, to working out financing – was smooth, comfortable, and pressu in the process – from the initial research and question-asking phase, to test driving, to working out financing – was smooth, comfortable, and pressure-free. In sales, Marshall was a great pleasure to work with – friendly, accessible, and extremely knowledgeable, he provided the information I needed in a way that was fact-based, clear, and free from the confusion and discomfort often associated with the car buying experience. It was a refreshing change from the typical dealership experience - relaxing, informative, and downright enjoyable. In finance, Walter was wonderful to work with, as well – easygoing and straightforward, he kept each step clear and understandable, and made the process as quick and easy as possible. Since my purchase, I’ve also been impressed with the service department at Ourisman – the staff is friendly and professional and maintenance was taken care of efficiently, without the pressure to add extra (unneeded) services. With approachable, knowledgeable staff and particularly strong customer service, Ourisman is clearly a cut above the rest - they have my highest recommendation. More

I AM GOING TO PUT IT IN ALL CAPS FOR A REASON! ABSOLUTELY AWESOME EXPERIENCE!!! ESPECIALLY WITH THE SALESMAN, MARSHALL SANDERS. I CANNOT EXPRESS HOW WONDERFUL THIS EXPERIENCE WAS AND HOW PLEASED I AM WITH AWESOME EXPERIENCE!!! ESPECIALLY WITH THE SALESMAN, MARSHALL SANDERS. I CANNOT EXPRESS HOW WONDERFUL THIS EXPERIENCE WAS AND HOW PLEASED I AM WITH MY NEW CAR. HONESTY AND CANDOR REMAIN AT THE TOP OF MY LIST WHEN I DEAL WITH ANYONE AND THIS DEALERSHIP AND THIS FABULOUS SALESMAN GET 5+ RATINGS IN ALL CATEGORIES. I began looking at new cars and contacted many different dealers, did quite a bit of research (just ask Marshall) and worked diligently to know the vehicle and what was the best things to look for. Marshall contacted me promptly and personally answered ALL of my questions, never making me feel like I was overly concerned or ridiculous. I just really cannot say enough about this fine man. To me, this man exemplifies Ourisman Honda as a quality dealership. He fought for my desired price; communicated well with the Sales Manager; provided direct contact and communications with the Sales Manager and the Business Office; established direct verification with the insurance company; immediately had my new car detailed and waiting; and sat with me in conversation.... this made me feel like I was important, not just a customer. Since I do not want to appear as if I am rambling, I will finish with stating to ALL who read this; go to Ourisman for the BEST vehicle, the BEST service, the BEST pricing, the BEST atmosphere and DO NOT FORGET to ask for MARSHALL SANDERS! Thank you for the great experience, AN More

Wow! Marshall was outstanding. No pressure, honestly answered all my questions, and got me a great price on my first ever *new* car! Highly recommended! answered all my questions, and got me a great price on my first ever *new* car! Highly recommended! More

While looking for my first new car Marshall was able to give me an outstanding deal I couldn't resist while displaying excellent customer service. He was very friendly and honest which made a somewhat stre give me an outstanding deal I couldn't resist while displaying excellent customer service. He was very friendly and honest which made a somewhat stressful decision easy. He went above and beyond to make it a fun and exciting experience for me! More

From our first email contact until completion of our purchase of our new Honda, we have never had a more pleasant or relaxed experience purchasing a car. We were impressed by Mr. Powell's helpful and pr purchase of our new Honda, we have never had a more pleasant or relaxed experience purchasing a car. We were impressed by Mr. Powell's helpful and professional demeanor at every stage of the process. More