Ourisman Volkswagen of Laurel

I recently went to Ourisman Honda in Laurel, MD to look at Hondas. I had the pleasure of working with Marty Ervin. Marty was professional, knew the product and I would definitely go back there again. I at Hondas. I had the pleasure of working with Marty Ervin. Marty was professional, knew the product and I would definitely go back there again. I will also be referring Marty to all of my friends and co-workers. It was a wonderful experience. More

We came in to pick up our 2011 CRV that had been serviced, my husband had to hurry back to work. We then decided to look around and ask about trading our lease in early. Our family is growing and we serviced, my husband had to hurry back to work. We then decided to look around and ask about trading our lease in early. Our family is growing and we needed more room. Desmond Wilson helped us look at a 2013 honda odyssey. He went over prices with us and never pushed a sale on us. Desmond Wilson, knew what my husband wanted. Myself and Desmond, worked together on trading in our 2011 CRV and getting our new vehicle. When my husband returned to the dealership all he had to do was papperwork and we were out the door with our new van. The customer service we received from Desmond was wonderful. He was very friendly and more than happy to answer any questions and offer us something to drink, he even helped us clean out things from our old car, into our new. Overall we will be back again when our new vehicle needs serviced. We would recommend Ourisman dealership and Desmond Wilson to our friends and family. This was by far the best sales experience we have ever had, we our very pleased. More

I had an overall great experience with Ourisman, professional people and a good deal. Mr. Ervin was very helpful by staying late to get my deal done & answered all of my questions before I left. I professional people and a good deal. Mr. Ervin was very helpful by staying late to get my deal done & answered all of my questions before I left. I will definately do business with him and Ourisman again:) More

Upon visiting this dealership I was greeted by Mr. Wilson who extremely courteous and not over barring as some car salesman can be. He was professional throughout the entire process. He inquired about what m who extremely courteous and not over barring as some car salesman can be. He was professional throughout the entire process. He inquired about what mattered most to me to get me into the right car within my price range. I would return and refer my friends and family to this dealership based off of Mr. Wilson's costumer service alone. More

Jim was extremely knowledgable. The process was easy, fair and even enjoyable. I would highly recommend Jim and this dealership to anyone who's purchasing. fair and even enjoyable. I would highly recommend Jim and this dealership to anyone who's purchasing. More

The reason I gave this dealership such a high rating lies with the salesman I met with, Marshall Sanders. In a great testament to his professionalism, Marshall very clearly knows these vehicles backwards and with the salesman I met with, Marshall Sanders. In a great testament to his professionalism, Marshall very clearly knows these vehicles backwards and forwards, and was able to answer all my questions easily and in great detail. After carefully reviewing my parameters and desires in a car, Marshall found one that is not only very well suited to me, but also felt comfortable financially. Throughout the process, he was friendly, encouraging, and easy to talk to. If you are looking for a reliable vehicle, a high level of professionalism, and a pleasant experience, I suggest making an appointment with Marshall Sanders at this dealership. More

A HUGE thank you to Marshall and my new friend Tyrone for making this process so easy and pleasant. We all dread making such a long-reaching decision such as buying a new car and they both left me feeling li making this process so easy and pleasant. We all dread making such a long-reaching decision such as buying a new car and they both left me feeling like I had made the perfect choice. This was my first time going through the process on my own - and Marshall was very protective of me and my specific needs. Tyrone respected my choices and was super friendly and patient. Everyone that I interacted with while at Ourisman was courteous, open, and reminiscent of a close-knit family - and thus I was very comfortable. Again, a ginormous thank you and hugs all around from me and my new baby ... her name is Sarsaparilla the Civic. :) More

This is my second lease from Ourisman VW and the second experience was just as pleasant as the first. Walter was able to explain all the new features and or changed features from my 2010 Jetta to my 2013. experience was just as pleasant as the first. Walter was able to explain all the new features and or changed features from my 2010 Jetta to my 2013. Isaac was upfront about my deal and I like that (no xx). Debbie takes the time to explain all the in's and out's of leasing and for me having always purchased car's before is very helpful. More

The Associate Mike Scandora was very professional, friendly, knowledgable and patient with us. He understood that we only came to look at the cars and not purchase anything yet he continued to show us friendly, knowledgable and patient with us. He understood that we only came to look at the cars and not purchase anything yet he continued to show us and explain the features of the car. he didn't get frustrated or impatient at any time. Always had goods things to say. He explained about buying now rather than later. He did everything to satisfy our concerns. We did buy the Honda! I think this is an excellent quality to have when dealing with customers. GOOD JOB, Mike! Great work Debbie! More