Ourisman Volkswagen of Laurel

I went to Ourisman Honda to look at a 2013 Pilot I saw on their website. I had just walked out of a Toyota dealership a few days before because it was an unfriendly and bad shopping experience. I will never their website. I had just walked out of a Toyota dealership a few days before because it was an unfriendly and bad shopping experience. I will never go back there again for any reason. Everyone at Ourisman Honda was friendly and professional. The car buying process went very smoothly and now I am the owner of a 2013 Honda Pilot. I highly recommend this dealership. More

My wife and I were in the market for a second car so we could work different shifts. We had been looking for a few days before we were referred to Marshall. I contacted him on the weekend, and by Monday, could work different shifts. We had been looking for a few days before we were referred to Marshall. I contacted him on the weekend, and by Monday, he had a few options for us to consider. We worked on getting the pre-approval, and kept speaking about options. At first, we couldn't afford the Honda Fit, so we tried other avenues. Every used vehicle that I found that I think would work well for us, Marshall would check to see if it was still available, and every time it was sold. It was then that we started to give up hope. Marshall went above and beyond, searching for alternatives. Eventually he was able to secure a great interest rate, and helped ensure that we could afford the new Honda. We made a 2 hour trip to Ourisman Honda, and got started. The sale was smooth, even though I was under the weather. I would absolutely recommend anyone purchase a vehicle from Ourisman, and make sure that you see Marshall. He was a pleasure to deal with, great guy, and very hard working. He wants YOU to be happy with your purchase, not his wallet. Rare breed in the car industry these days. More

Very friendly salesperson who listens carefully to your concerns and who works diligently to get the best deal. Desmond let me try various vehicles to determine which one best suited me. He was very pati concerns and who works diligently to get the best deal. Desmond let me try various vehicles to determine which one best suited me. He was very patient and willing to take as much time as necessary. Desmond Wilson deserves a ***** rating. Jerome C. Korzybski---Date of visit 7/31/13. More

After visiting several dealerships, we couldn't find one who was willing to match our desired price. We finally used the USAA car buying service which directed us to Oursman VW of Laurel. Within five one who was willing to match our desired price. We finally used the USAA car buying service which directed us to Oursman VW of Laurel. Within five minutes of clicking the contact button on the USAA website Christian called and offered me their bottom line price. This price offer was lower than the USAA online estimated price and of course lower than the other dealerships we visited...so we made a deal. However, they didn't have manual car in our desired color on hand...no problem...they drove one in from PA. This is in stark contrast to one other dealer we had visited who specifically stated they could only offer cars on their own lot. Not only did Oursman VW of Laurel have a great price and went out of their way to provide what the customer wanted, their employees were kind, pleasant, and courteous. After we finished purchasing the car, we spent another 20-30 minutes just talking. Going to Oursman VW in Laurel was like walking in on family. I will definitely recommend Oursman VW of Laurel to others as a dealer who doesn't waste your time trying to squeeze every penny out of the customer for cars they want to get off their lot. More

Salesman Desmond Wilson was courteous, knowledgeable,polite and very professional. He explained everything in detail about the vehicle we were interested in, while touring and test-driving knowledgeable,polite and very professional. He explained everything in detail about the vehicle we were interested in, while touring and test-driving. Keep up the good work. More

Service Manager Keith Breeden personally traveled to my home to trouble-shoot my 2013 Honda Accord that would not start. Issue turned out to be a loose cable that was easily resolved. THIS IS WHAT CUSTOMER home to trouble-shoot my 2013 Honda Accord that would not start. Issue turned out to be a loose cable that was easily resolved. THIS IS WHAT CUSTOMER SERVICE SHOULD BE. I won't hesitate to take my car to this dealer for future service. Happy Customer More

To Whomever it May Concern: When we came into the To Whomever it May Concern: When we came into the dealership, we met Doug Killian. We told him we were interested in purchasing a new Honda Accord To Whomever it May Concern: When we came into the dealership, we met Doug Killian. We told him we were interested in purchasing a new Honda Accord and wanted to trade in the vehicle we had. Doug was very friendly and after test driving the Accord, we were sold. We got the best price for the vehicle we were trading plus the remainder of the existing warranty was applied toward the purchase of the new vehicle. Joe, the business manager, was also very friendly and gave us a decent deal on an extended warranty. We are very happy with our new 2013 Honda Accord and we look forward to working with your dealership should we be in the market for another vehicle in the future. Sincerely, Stan and Debbie Borkman More

Received excellent service with no haggling games. We worked with Marshall Sanders who was extremely professional, friendly and straight forward. He knew is product - as well as the competition- and did worked with Marshall Sanders who was extremely professional, friendly and straight forward. He knew is product - as well as the competition- and did a great job comparing vehicles respectfully. We had been getting the run-around at another Honda dealer in the area (supposedly the largest - hint!) and left there because of the games and what seemed to be a lack of honesty. Ourisman not only beat the other price we were being offered, but made the offer even better with a good deal on accessories. We will definitely go back to Ourisman and work with Marshall as well as recommend others to the dealership. Thanks! More

My wife and I bought 1998 2003 and 2006 Accords from other Honda dealers. Our experience at Ourisman was by far the best we've had. All of the staff---particularly Desmond--were friendly, knowledgeable other Honda dealers. Our experience at Ourisman was by far the best we've had. All of the staff---particularly Desmond--were friendly, knowledgeable and low pressure. It felt like they guided more than sold. Joe was very helpful and Tim kept his agreements. Trust was established and felt thruout the buying process. So---none of the negative car sales stereotypes are true at Ourisman---we will be back! More