Ourisman Volkswagen of Laurel

For the past 4 years, I have relied on Ourisman Honda Volkswagen of Laurel for the service and maintenance of both my 2009 Jetta and 2010 Touareg. Always friendly, courteous and efficient service from t Volkswagen of Laurel for the service and maintenance of both my 2009 Jetta and 2010 Touareg. Always friendly, courteous and efficient service from the initial phone call to the completed service. I highly recommend Ourisman. More

Ron Lane and Rich Hence were wonderful, they have helped me before and each time they are very polite and professional and everything was fixed very quickly. I would defiantly recommend them to anyone. me before and each time they are very polite and professional and everything was fixed very quickly. I would defiantly recommend them to anyone. More

Buying a car at Ourismam Honda was painless. Everyone there was very friendly and helpful. The minute you walk towards the front door, someone is there to greet you. My husband and I worked with a wond there was very friendly and helpful. The minute you walk towards the front door, someone is there to greet you. My husband and I worked with a wonderful young salesman, named Ezequiel Ojeda. He was very patient with us and very knowledgeable about the Honda Accord. We are 4th time Honda buyers. I was making a switch from a 2010 Honda CR-V to the Accord. I have owned 3 CR-Vs and loved them all. I was ready for more luxury and better gas mileage. Ezequiel made this transition very easy and pleasant. Earl Errera and Debbie Lewis were great as well. Before coming to Ourisman, we did try two other Honda dealers and were not happy with their corporate culture. We knew we found the right place when we first walked into Ourisman. Thanks for making buying a new car so easy and enjoyable!!! I love my ACCORD! More

I went to Ourisman's Honda on Monday 19th August to look for a Honda Civic. I was approached by Desmond Wilson a young salesman. I was not about any nonsense and stated that to Mr. Wilson after he in look for a Honda Civic. I was approached by Desmond Wilson a young salesman. I was not about any nonsense and stated that to Mr. Wilson after he introduced himself to me. I told him about my financial situation and explained to him not to waste my time if he knows I cannot get financed. On Tuesday, Mr. Wilson called me and told me to come in the finance manager can work something out for me. I told him again not to waste my time coming to the dealership if it was not going to be successful. I started off looking at a used Honda Civic instead of a new one. I ended up not getting the Honda Civic but a Volkswagon Passat instead. Upon leaving the dealership I noticed a loud sound coming from the right front tire. I called Mr. Wilson back and told him the car is about to fall apart. He then told me to return it and he will give me something to drive home and have their service department look at the car. I did not leave the dealership until 2am. It was late and Mr Wilson maintained superior customer service. Cuddos to him for a job well done.. More

I had visited several auto dealers in the Washington D.C. Metropolitan area over the past two months. I was in the market to purchase a new or used vehicle for my daughter who was in need of safe, reliable t Metropolitan area over the past two months. I was in the market to purchase a new or used vehicle for my daughter who was in need of safe, reliable transportation to commute to and from school as well as to her part-time job. I had been turned off by several of the dealers i visited either due to high sales pressure, unwillingness to understand or accept that i intended to have my daughter test drive numerous vehicles until we found the right one for her or because they did not make myself or my daughter feel comfortable and provide the type of customer service i was looking for. All that changed when i visited Ourisman Honda in Laurel, Maryland. There i was met by Marshall Sanders, who from the initial handshake listened intently to our needs, displayed patience as we carefully looked at available inventory both new and used and was extremely knowledgeable on the various features, safety and facets of the vehicles he showed us. We ended up purchasing a black 2013 Honda Civic LX. I was completely satisfied not only with Marshall's customer service skills but with the entire experience at Ourisman Honda as well. We felt at complete ease during the entire process and i know i will return there for future vehicle purchases. I highly recommend Ourisman Honda in Laurel and especially Marshall Sanders. Sincerely, Tim Jeffries More

Anthony Davenport and Marva Laws both were very helpful and knowledgeable. My wife & I had a great experience in the purchase of our new Honda. Would definitely recommend Ourisman to friends & family. and knowledgeable. My wife & I had a great experience in the purchase of our new Honda. Would definitely recommend Ourisman to friends & family. More

I went in with the hopes of purchasing a brand new Civic...I didn't have high hopes, but Marshall & Tyrone made it happen! Thanks guys, I couldn't be happier!!! Civic...I didn't have high hopes, but Marshall & Tyrone made it happen! Thanks guys, I couldn't be happier!!! More

Thank You!!! I personally want to thank you for all the Thank You!!! I personally want to thank you for all the effort, time, and your "make it happen attitude." Without those professional skills, no sale Thank You!!! I personally want to thank you for all the effort, time, and your "make it happen attitude." Without those professional skills, no sale would have been made. I know my complex situation was not an everyday occurrence for you... Yet you made me feel like it was. I am proof that such a large Dealership has not outgrown their need to help the "little person" like myself. With customer service like this... I won't hesitate to refer my family and friends to you. I applaud your efforts along with the professional team work you all displayed in getting the "job done." Again, I'd like to thank you for such a positive experience. Carlitta Coates More

Our experience at Ourisman Honda was excellent. From the moment we walked in we felt welcomed, attended to and listened to by the employees. We did not plan to buy that particular evening, but the experien moment we walked in we felt welcomed, attended to and listened to by the employees. We did not plan to buy that particular evening, but the experience with Marshall was so positive, he made us want to buy. He was very friendly, knowledgeable and very much a "straight shooter". We did not feel taken advantage of and certainly felt like he was working to make us happy. Earl and Marva were also friendly and willing to jump in and help at any point. We would highly recommend this dealership, and particularly Marshall Sanders, as a salesperson. This dealership, salesperson, and staff far surpassed any previous experience we had this year. We purchased a car years ago at this dealership and it has improved remarkably since that time. Visit Marshall and you will be very pleased!! More

Using ConsumernReports we were given a fair price and Desmond Wilson was very good, very informative without pressuring us in any way. One suggestion for improvement would for the finance lady to do the Desmond Wilson was very good, very informative without pressuring us in any way. One suggestion for improvement would for the finance lady to do the same. We understand she is to inform us about extended warranties and she certainly took our no to them with no problem but still she was not as non-pressuring as Desmond was. All in all this was the easiest car purchase we can remember. More