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Ourisman Volkswagen of Laurel
Laurel, MD
1,195 Reviews
What really sets a car dealership apart these days? Service, Value, Selection and Price
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Pre-owned Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on our website to find the vehicle you want!
Plus, you can check out the Current Online Specials and Promotions that change all the time!
Check out our Facebook page, "Ourisman Insiders"
Convenient Location, Service, Parts, Accessories, we have it all!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,195 reviews
October 22, 2013
The service was great. I was able to get a car that I loved and could easily afford. Mr. Wilson has excellent customer service skills and made sure I was happy with my purchase. loved and could easily afford. Mr. Wilson has excellent customer service skills and made sure I was happy with my purchase. More
by nakia33
Employees Worked With
Desmond Wilson
October 17, 2013
My recent visit here was unsatisfactory: I purchased a used vehicle; five days after delivery, the vehicle was showing signs faulty transmission/eco system that was never corrected while under warranty..I used vehicle; five days after delivery, the vehicle was showing signs faulty transmission/eco system that was never corrected while under warranty..I immediately requested to choose a different vehicle was told by the vice president: “we don’t do that” After four months of fighting for a refund; I ended up trading the faulty vehicle in at another dealership for another brand and lost thousands!!! I will never purchase another vehicle from this place again. More
by melman0365
Employees Worked With
Chip , Ed Wheaton, Anthony Davenport, Debbie Lewis
October 12, 2013
Our sales person and financer were great. The only complaint was the wait time to meet with financer, this was due to lack of employees on a Friday evening. Obviously this was a management issue. I wo complaint was the wait time to meet with financer, this was due to lack of employees on a Friday evening. Obviously this was a management issue. I would recommend this dealership to friends and family. More
by kaseymundell
Employees Worked With
Kelvin B, Debbie Lewis
October 10, 2013
Purchasing a new vehicle was made easy by Desmond Wilson who made the sale quick and easy. There was no pressure and he delivered what he promised. who made the sale quick and easy. There was no pressure and he delivered what he promised. More
by Voo1der
Employees Worked With
Desmond Wilson
October 02, 2013
Every single time I have been to Ourisman I have had a terrific experience. The employees all worked together as a team and everything from dropping my car off to getting it back was done professionally.I terrific experience. The employees all worked together as a team and everything from dropping my car off to getting it back was done professionally.I highly recommend this dealership. More
by Garry6280
Employees Worked With
Alan Benton
September 27, 2013
Overall the experience with buying the vechical was okay. Nothing too special, however there pricing and tatics are typical car dealership tatics for getting you to buy stuff you don't need. The only major p Nothing too special, however there pricing and tatics are typical car dealership tatics for getting you to buy stuff you don't need. The only major problem I had was they don't really support you with pre-owned sales. I was also lied to when the sales person told me the vechical came with a full size spare and then I came to find out that it actually didn't. It also only came with a single key and the dealership made me pay for a second, although it was discounted, I believe they should have picked up the tab to keep the customer happy. They are more interested in the sale than keeping a long standing customer relationship. I will not buy from this dealership again. More
by dpreedx17
Employees Worked With
Jimmie Powell
September 22, 2013
For the past 4 years, I have relied on Ourisman Honda Volkswagen of Laurel for the service and maintenance of both my 2009 Jetta and 2010 Touareg. Always friendly, courteous and efficient service from t Volkswagen of Laurel for the service and maintenance of both my 2009 Jetta and 2010 Touareg. Always friendly, courteous and efficient service from the initial phone call to the completed service. I highly recommend Ourisman. More
by elkinskb
Employees Worked With
Mike Ruth
September 05, 2013
Ron Lane and Rich Hence were wonderful, they have helped me before and each time they are very polite and professional and everything was fixed very quickly. I would defiantly recommend them to anyone. me before and each time they are very polite and professional and everything was fixed very quickly. I would defiantly recommend them to anyone. More
by AllieMac
Employees Worked With
Ron Lane and Rich Hence, Ron Lane
August 31, 2013
Buying a car at Ourismam Honda was painless. Everyone there was very friendly and helpful. The minute you walk towards the front door, someone is there to greet you. My husband and I worked with a wond there was very friendly and helpful. The minute you walk towards the front door, someone is there to greet you. My husband and I worked with a wonderful young salesman, named Ezequiel Ojeda. He was very patient with us and very knowledgeable about the Honda Accord. We are 4th time Honda buyers. I was making a switch from a 2010 Honda CR-V to the Accord. I have owned 3 CR-Vs and loved them all. I was ready for more luxury and better gas mileage. Ezequiel made this transition very easy and pleasant. Earl Errera and Debbie Lewis were great as well. Before coming to Ourisman, we did try two other Honda dealers and were not happy with their corporate culture. We knew we found the right place when we first walked into Ourisman. Thanks for making buying a new car so easy and enjoyable!!! I love my ACCORD! More
by Heckardc
Employees Worked With
Ezequiel Ojeda, Earl Errera, Debbie Lewis
August 31, 2013
I went to Ourisman's Honda on Monday 19th August to look for a Honda Civic. I was approached by Desmond Wilson a young salesman. I was not about any nonsense and stated that to Mr. Wilson after he in look for a Honda Civic. I was approached by Desmond Wilson a young salesman. I was not about any nonsense and stated that to Mr. Wilson after he introduced himself to me. I told him about my financial situation and explained to him not to waste my time if he knows I cannot get financed. On Tuesday, Mr. Wilson called me and told me to come in the finance manager can work something out for me. I told him again not to waste my time coming to the dealership if it was not going to be successful. I started off looking at a used Honda Civic instead of a new one. I ended up not getting the Honda Civic but a Volkswagon Passat instead. Upon leaving the dealership I noticed a loud sound coming from the right front tire. I called Mr. Wilson back and told him the car is about to fall apart. He then told me to return it and he will give me something to drive home and have their service department look at the car. I did not leave the dealership until 2am. It was late and Mr Wilson maintained superior customer service. Cuddos to him for a job well done.. More
by VIHondaGirl
Employees Worked With
Desmond Wilson
