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Ourisman Volkswagen of Laurel
Laurel, MD
1,195 Reviews
What really sets a car dealership apart these days? Service, Value, Selection and Price
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Pre-owned Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on our website to find the vehicle you want!
Plus, you can check out the Current Online Specials and Promotions that change all the time!
Check out our Facebook page, "Ourisman Insiders"
Convenient Location, Service, Parts, Accessories, we have it all!
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Showing 1,195 reviews
June 29, 2014
Best Place To Buy A New Car!! Buying a new car from this dealership was a great experience from beginning to end!! This dealership team went above & beyond. This was our 2nd car pu Buying a new car from this dealership was a great experience from beginning to end!! This dealership team went above & beyond. This was our 2nd car purchase from Ourisman VW-Honda of Laurel. We enjoyed working with Mr. Anthony Davenport (sales manager). He was friendly and knowledgable. We never felt pressured at any time in the process of our vehicle search & purchase. I am pretty certain that we test drove just about every car at the dealership and he never lost his patience. He always remained pleasant & professional. Mr. Anthony Davenport & Mr. James Jones (sales manager)both took the time to instruct us on our high tech navigation system in our Accord. They also made themselves available in future if additional questions arose. We appreciated that immensely. Mr Jim Powell with the financial team at Ourisman VW- Honda of Laurel was extremely efficient in expediting our paperwork after signing. We were thrilled to have the opportunity to drive home in our beautiful new Accord within just a couple of hours after entering the dealership. My husband and I highly recommend Ourisman VW-Honda of Laurel to anyone looking to purchase their next car. More
by PamA56
Employees Worked With
Jimmie Powell, James Jones, Anthony Davenport
June 27, 2014
Sold a car that barely passed inspection Recently purchased a car in January 2014. The car barely passed inspection (meaning it was passed MD State Inspection by percentage points) as told to Recently purchased a car in January 2014. The car barely passed inspection (meaning it was passed MD State Inspection by percentage points) as told to by the assistant service manager. The assistant Service Manager told customer that even though the brake pads passed inspection that there was no need to change them (Brake PADS was going bad then). The dealership KNEW brake pads were going bad anyway but since it passed inspection they used their own judgement, they decided not change them and sell the car Hence 5 months later, the brake pads have gone bad and they give explanations that we ARE NOT REQUIRED to change the brake pads on a used car because the car to pass inspection and we don't care about the customer safety. The idea of 'Wear and Tear" is true to a certain point but NO BRAKE PADS (new or used) goes bad in 5 months unless they was already faulty from the beginning. I recommend - DO NOT EVER BUY A CAR FROM OURSIMAN HONDA VW of Laurel because all they care about is the bottom DOLLAR and NOT CUSTOMER SAFETY... More
by dw2904
Employees Worked With
Jerry Griffith
June 25, 2014
Awesome Experience I knew when I walked into Ourisman/s Honda/VW of Laurel, I knew I was in the right place to purchase my next car. James Jones took me on a tour and f I knew when I walked into Ourisman/s Honda/VW of Laurel, I knew I was in the right place to purchase my next car. James Jones took me on a tour and found a Honda CRV that was just right for me. The entire process from beginning to end was so professional, and the staff was not only helpful, but they gave me some good advice for the future. Debbie was a joy to work with. She walked me through the large pile of paperwork, and did not rush the process. She made sure I was fully informed of all my options, and gave me some great advice for service packages that I could get later on. Andre Turner was behind the scenes making every step of the process quick and easy. I love my Honda CRV. If you are looking to purchase your next vehicle, head out to Fort Meade Blvd and check out the staff at Ourisman's Honda/VW of Laurel. I know that is where I am sending all my friends. More
by JamesCarr
Employees Worked With
James Jones, Debbie Lewis
May 02, 2014
Great customer service and great price Heard good things about the dealership from family that lives around the area. Drove down from Jersey to buy a new car and what a great experience I Heard good things about the dealership from family that lives around the area. Drove down from Jersey to buy a new car and what a great experience I had. all the people that work there are great and so helpful. Bre help me out with everything I needed and could not be more happier. Great work guys and thank you for everything. More
by MehulPatel
Employees Worked With
Breaun Garner
April 23, 2014
Ramon Hart I was torn between a honda ridgeline and toyota Tacoma. I shopped both brands and was literally going back to the toyota dealership after my initial e I was torn between a honda ridgeline and toyota Tacoma. I shopped both brands and was literally going back to the toyota dealership after my initial experience with Ramon when I felt that Ramon did such an outstanding job with his interaction with me that I HAD to return to Honda and make the purchase. Ramon is a true professional and is very understanding to the customers needs and answered all my questions accurately and without hesitation. I HIGHLY recommend Ourisman Dealerships and if it's a Honda you're looking for you have to see Ramon in laurel. More
by Catz0313
Employees Worked With
Ramon Hart
April 16, 2014
Just like Family! I have been a loyal customer for over 7 years and the customer relations , advice and salesmanship are exceptional. I'm a very satisfied customer and I have been a loyal customer for over 7 years and the customer relations , advice and salesmanship are exceptional. I'm a very satisfied customer and everyone in the dealership treat you like a family member and will go out their way to make you feel special. I live in Woodbridge , Va and do not mind travelling to Laurel ,MD to purchase my VW's because of the professional and friendly environment that Issac Chee and his team protray at the dealership. More
by Doris1929
Employees Worked With
Corey Rush, Isaac Chee
March 06, 2014
I purchased a Volkswagen with a "Certified Pre-Owned" window sticker back in October. I was offered an extended warranty, but specifically asked if this "CPO" VW comes with one and I was told Pre-Owned" window sticker back in October. I was offered an extended warranty, but specifically asked if this "CPO" VW comes with one and I was told that in fact it came with a 2 year/24,000 mile warranty, 24 hour roadside assistance and a 3 month trial of Sirius XM Radio. So I declined the extended warranty. Today while driving, my airbag light came on and I called to make a service appointment. I was told that my car was NOT a "Certified Pre-Owned" vehicle and therefore I did NOT have a warranty on my car that I only had for 4 months. I called the dealer twice today and never received a call back, so I stopped in on my way home from work. The Finance Manager went through his system and verified that my vehicle never was inspected for the CPO program. I was then told "this sticker doesn't mean that this is a Certified Pre-Owned vehicle, it means that it is certifiable and you can pay to add that." I asked why the sticker says that it IS, not CAN BE. He says "we put that sticker on all our used cars." If this isn't FALSE ADVERTISEMENT AND/OR A BAIT AND SWITCH I don't know what is. I will be contacting VW head quarters tomorrow to figure out why this dealer thinks it is OK to place a Window Sticker on ALL vehicles that say they are Certified Pre-Owned if they have NOT passed the 112 point inspection (which I've heard isn't easy to pass and NOT all VWs are actually certifiable). Also...I DID get a 3 month trial of Sirius XM Radio...so...why if I didn't have the CPO package? If I can't get this corrected even though the actions of this dealer are illegal or even just shady...you can bet I WILL be purchasing an extended warranty, but I will purchase it through another dealership. I would have NEVER bought a car with a hard top convertible and motor without a warranty!!!! DON'T BUY FROM THIS DEALER AND IF YOU DO, YOU BETTER GET EVERYTHING WORD THAT COMES OUT OF THEIR MOUTH IN WRITING. More
by VDubLuv4Life
Employees Worked With
Robert Ourisman, Isaac Chee
March 03, 2014
Ourisman VW of Laurel is the best in town. I travel past other VW and Honda dealers because of Ron Lane and Ed Wheaton. They are knowledgeable and make me special. Their facility is beautiful, they even hav other VW and Honda dealers because of Ron Lane and Ed Wheaton. They are knowledgeable and make me special. Their facility is beautiful, they even have a popcorn maker in service which my kids loved. Isaac in Sales is tremendous. What an environment. Their management is on top of their game. Thanks as always. More
by vwrich
Employees Worked With
Ed Wheaton & Ron Lane
February 28, 2014
our dealer was very friendly and took care of all our needs. every time I come in for service on my care our dealer always stops to say hi and how my new car is doing. needs. every time I come in for service on my care our dealer always stops to say hi and how my new car is doing. More
by MikelKatz
February 20, 2014
From our initial meeting Tyrone greeted me with a wonderful smile and great customer service. He explained everything to me to make sure I was very knowledgeable about the purchase I wanted to make. wonderful smile and great customer service. He explained everything to me to make sure I was very knowledgeable about the purchase I wanted to make. Tyrone is great at his job and is a very important part of the Honda experience. He went above and beyond to make sure he found a bank that would make my purchase more affordable for me. He is a great asset to your company. I would definitely refer anyone I know to the Laurel location for their automotive needs. He's a great person. More
by klj2866
