Ourisman Volkswagen of Laurel

This dealership’s service is terrible. I was told that the manager in the service department would call me to speak with me about the squeaky breaks in the Atlas SEL 2025. It has been se I was told that the manager in the service department would call me to speak with me about the squeaky breaks in the Atlas SEL 2025. It has been several weeks and no one has called to address my concern about the breaks squeaking! The customer service from the managers is trash! They don’t care how the car works after you drive it away! I have video proof of the squeaky breaks and multiple ghost emergency service calls! But that does not matter to the dealership! I have brought this new vehicle to the service multiple times and all they could tell me is that the material used is very cheap. VW knows that the breaks squeak and nothing will be done! I will never purchase another VW! I will never recommend this brand to anyone! Toyota and Lexus are better options! More

It is always easy to get an appointment and get my issues resolved quickly. The service staff keeps me informed also. resolved quickly. The service staff keeps me informed also. More

I was charged $451 for two light bulbs and no response from the manager to.my complain. Do not use this dealer. from the manager to.my complain. Do not use this dealer. More

Mr. Rick Collins in the service department is awesome! As always, he took care of me and all of my service needs! always, he took care of me and all of my service needs! More

Kelsey on the service team is awesome. She clearly communicated, consulted with me on the repairs. My wife’s Jetta needed, and walked with me through the process while the parts were being She clearly communicated, consulted with me on the repairs. My wife’s Jetta needed, and walked with me through the process while the parts were being ordered. I’m completely satisfied with the service! A+ More

Great service dept! Mr Ryan Smith took excellent care of me and my 2015 Golf TDi SE for its 170k mile service! His tech performed expert service and found my battery w Mr Ryan Smith took excellent care of me and my 2015 Golf TDi SE for its 170k mile service! His tech performed expert service and found my battery was failing. With my okay, the tech installed a new battery. A strong battery is important for the glow plugs to start the engine in the winter. I'll be back for service again! More

Sold my 2013 VW Beetle at Ourisman VW today. .. AWEFUL EXPERIENCE! The sales team is extremely junior varsity and lacks leadership on the floor. My simple used car sales transaction that should' .. AWEFUL EXPERIENCE! The sales team is extremely junior varsity and lacks leadership on the floor. My simple used car sales transaction that should've taken an afternoon ended up taking 3 weeks! I could NEVER recommend Ourisman (Cody) to potential car buyers or sellers! More

Customer representative did a good job assisting my vehicle issue. They were all customer service oriented. vehicle issue. They were all customer service oriented. More

I put 1 star because I can't put 0. I made an appointment to go look at a used vehicle on their lot, posted for $14,000. Later that SAME NIGHT, they changed the post and added $3,900 to I made an appointment to go look at a used vehicle on their lot, posted for $14,000. Later that SAME NIGHT, they changed the post and added $3,900 to the sticker price, and then called me the following morning asking why I hadn't shown up to my appointment! The fact that the new price was exactly the same as another newer vehicle on their lot tells me they knew exactly what they were doing. Classic bait and switch tactic, would not recommend trusting these people or doing business with them. Horrible business practice, unprofessional salesperson (smelled the commission breath through the phone), and horrible attitude when told I would not give them my business. More