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Ourisman Volkswagen of Laurel

Laurel, MD

Overview
Employees
Reviews
Vehicles
4.6
1,183 Reviews
What really sets a car dealership apart these days? Service, Value, Selection and Price You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Pre-owned Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on our website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time! Check out our Facebook page, "Ourisman Insiders" Convenient Location, Service, Parts, Accessories, we have it all!
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3371 Laurel Fort Meade Rd Suite B

Laurel, MD

20724

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Showing 1,183 reviews

February 14, 2025

Oursiman provided efficient and friendly service. Had issue with car and they scheduled me the same day. Raheem was professional, friendly and thoroughly explained the process. I was happy I chose th More

by Gordo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raheem
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Feb 17, 2025 -

Ourisman Volkswagen of Laurel responded

Thank you for your kind words! We're so glad we could assist you promptly and that Raheem provided the professional and friendly service you deserve. Your satisfaction is our top priority, and we appreciate you choosing Ourisman. If you ever need anything in the future, we're here to help!"

February 07, 2025

The work was done quickly and at a reasonable price. Rick kept us in the loop the whole time. More

by hilarygibbsguzzone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick from the service department. Absolute mensch!
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Feb 11, 2025 -

Ourisman Volkswagen of Laurel responded

Thanks for the great feedback! We're glad the work was done quickly and at a fair price. Let us know if you need anything else!

February 07, 2025

Good service. Good customer service. I have been going to Ourisman VW from last service. More

by Velaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept, Rahim
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Feb 07, 2025 -

Ourisman Volkswagen of Laurel responded

Thank you for your continued trust in Ourisman VW! We're glad to hear you've been happy with our service and customer care. We look forward to seeing you again at your next visit!

February 05, 2025

Took my truck to get service. Rick provided great customer service. They identified the problem, fixed a recall and ordered a part that is needed. More

by Shawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Feb 07, 2025 -

Ourisman Volkswagen of Laurel responded

Thank you for the great feedback! We're glad Rick could provide excellent service and that we were able to address the issue and take care of the recall. We appreciate your trust and look forward to helping you again!

January 29, 2025

Thorough and efficient service. i have been taking my Atlas Cross Sport to Ourisman for all service since my car was new and I will continue to do so. More

by wandst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. - Annette Rozetti
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Feb 07, 2025 -

Ourisman Volkswagen of Laurel responded

Thank you for your continued loyalty! We're happy to hear you've had thorough and efficient service with us. We look forward to keeping your Atlas Cross Sport in great shape for many years to come!

January 17, 2025

Brian and helen were very helpful and created a easy process for me thank you guys ! More

by raniyasimmons12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Deckert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Helen
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Jan 18, 2025 -

Ourisman Volkswagen of Laurel responded

Thank you for your kind words! We’re so glad Brian and Helen made the process easy for you. We truly appreciate your feedback and are here if you need anything else!

January 15, 2025

Excellent service as always. Vince Penn is the best! Explained everything that was required. Time of completion and cost right on the nose! More

by patengel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Penn
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Jan 18, 2025 -

Ourisman Volkswagen of Laurel responded

Thank you for the great review! We’re so glad to hear that Vince Penn provided excellent service and kept everything on track. We appreciate your continued trust in us and look forward to serving you again!

December 22, 2024

Staff was welcoming, knowledgeable, & knid. They answered all my questions, did not perform ant work without my approval, had excellent communication & the prices were upfront & honest. I More

by Hfinberg71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annette from Service
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Dec 28, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for your kind words! We're glad you had a great experience and appreciated our service. We look forward to welcoming you back!

December 07, 2024

Staff is an always, professional, knowledgeable, helpful and friendly. Clean ,inviting wait area too. Thanks More

by Jda419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 12, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for your kind words! We're so glad you had a positive experience with our friendly and professional staff. We appreciate your feedback and look forward to serving you again!

November 26, 2024

V. Penn was my advisor, he quickly check me in when I got there. Oil change and Rotation were complete upon request. Thanks to the tech and advisor More

by N. Phan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V. Penn
Report | Print
Dec 21, 2024 -

Ourisman Volkswagen of Laurel responded

We're glad V. Penn took great care of you and that your oil change and rotation were completed as requested. We appreciate your feedback and will pass it along to both the tech and advisor!

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