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Ourisman Volkswagen of Laurel

Laurel, MD

Overview
Employees
Reviews
Vehicles
4.6
1,178 Reviews
What really sets a car dealership apart these days? Service, Value, Selection and Price You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Pre-owned Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on our website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time! Check out our Facebook page, "Ourisman Insiders" Convenient Location, Service, Parts, Accessories, we have it all!
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3371 Laurel Fort Meade Rd Suite B

Laurel, MD

20724

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Showing 1,178 reviews

January 17, 2025

Brian and helen were very helpful and created a easy process for me thank you guys ! More

by raniyasimmons12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Deckert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Helen
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Jan 18, 2025 -

Ourisman Volkswagen of Laurel responded

Thank you for your kind words! We’re so glad Brian and Helen made the process easy for you. We truly appreciate your feedback and are here if you need anything else!

January 15, 2025

Excellent service as always. Vince Penn is the best! Explained everything that was required. Time of completion and cost right on the nose! More

by patengel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Penn
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Jan 18, 2025 -

Ourisman Volkswagen of Laurel responded

Thank you for the great review! We’re so glad to hear that Vince Penn provided excellent service and kept everything on track. We appreciate your continued trust in us and look forward to serving you again!

December 22, 2024

Staff was welcoming, knowledgeable, & knid. They answered all my questions, did not perform ant work without my approval, had excellent communication & the prices were upfront & honest. I More

by Hfinberg71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annette from Service
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Dec 28, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for your kind words! We're glad you had a great experience and appreciated our service. We look forward to welcoming you back!

December 07, 2024

Staff is an always, professional, knowledgeable, helpful and friendly. Clean ,inviting wait area too. Thanks More

by Jda419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 12, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for your kind words! We're so glad you had a positive experience with our friendly and professional staff. We appreciate your feedback and look forward to serving you again!

November 26, 2024

V. Penn was my advisor, he quickly check me in when I got there. Oil change and Rotation were complete upon request. Thanks to the tech and advisor More

by N. Phan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V. Penn
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Dec 21, 2024 -

Ourisman Volkswagen of Laurel responded

We're glad V. Penn took great care of you and that your oil change and rotation were completed as requested. We appreciate your feedback and will pass it along to both the tech and advisor!

November 16, 2024

Bo is the ABSOLUTE BEST…I can’t thank him enough for his outstanding leadership, professionalism and commitment to making the customer experience incredibly valuable. Thank you…thank you…thank you Bo! More

by TK
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne "Boe" Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich
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Nov 19, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you so much for the amazing review! have a great day TK.

October 04, 2024

OURISMAN VW is my dealer of choice in the DC area. I have used them for service for my VW Jetta three times since relocating to this area and each time the service has been friendly, efficient, and my More

by Mcvay737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent P. in the Service Department.
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Oct 15, 2024 -

Ourisman Volkswagen of Laurel responded

We're glad to hear you’ve had friendly and efficient service at OURISMAN VW. It’s great that they take the time to return your car clean! If you need anything else, feel free to reach out!

August 23, 2024

This location provides a level of customer service that far exceeds expectations! Mike was fantastic with scheduling maintenance, advising what maintenance/repairs need to be completed and followed throug More

by Ginawindsor87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael kerr
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Aug 30, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for your kind words! We're thrilled to hear that Vincent Penn provided you with outstanding customer service. We'll be sure to pass along your compliments to him. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience with us.

August 23, 2024

Vincent Penn always has great customer service and does and outstanding job thanks for the great work. More

by barbarathomas1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Penn
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Sep 03, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for your kind words! We're glad Vincent provided great service and made your experience a positive one. We look forward to serving you again!

August 15, 2024

Vince as always been great. I’ve always have been happy with the results been going here for quite a few years. More

by ndavila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince
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Aug 16, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you so much for your continued loyalty and kind words! We're thrilled to hear that you've been happy with the results each time you've visited. Vince and the entire team truly appreciate your support over the years. We look forward to seeing you again soon!

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