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Ourisman Toyota 40 - Service Center

Edgewood, MD

4.7
110 Reviews

110 Reviews of Ourisman Toyota 40 - Service Center

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November 12, 2023

Chris was excellent with his professional and personal attention. I trust his judgements and will come back for all my services. More

by Green572
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Ourisman Toyota 40 responded

Thank you Green572! We appreciate you taking the time to review Ourisman Toyota 40 and Chris. We are very pleased to hear that you had a 5 star experience. We look forward to seeing you next time for another 5 star experience!

November 11, 2023

Appt was scheduled timely. ...same day. Great service! Pleasant& Efficient Staff. Will definitely be back More

by marycoyne60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary Coyne
Nov 11, 2023 -

Ourisman Toyota 40 responded

Marycoyne60, thank you for taking the time to review the Ourisman Toyota 40 Service team. We greatly appreciate your business and your 5 star review. We are very pleased to know about your great experience with us and thank you for sharing. We look forward to seeing you next time!

November 04, 2023

Chris kept us informed and gave us a good deal. Thank you for your help More

by debclark99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2023 -

Ourisman Toyota 40 responded

Debclark99, thank you very much for taking the time to review Ourisman Toyota 40 and Chris! We are so happy to hear that Chris took great care of you and that you enjoyed your service experience with us. We look forward to continuing to helping keep your vehicle and great working condition. Thank you for choosing Ourisman Toyota 40 for your service needs.

November 03, 2023

Isaac took good care of me. The insurance repair work went smoothly. Bumper repair done in under a week. More

by tdee1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Lawson
Nov 03, 2023 -

Ourisman Toyota 40 responded

tdee, thank you very much for taking the time to review the Ourisman Toyota Collision Center. We are very happy to know that you had a great experience and that Isaac was very helpful for you. It's never convenient when your vehicle needs to be in the Collision Center, but I am sure it makes it at least slightly better when you are kept informed and a quality repair is done. We appreciate you choosing Ourisman Toyota 40 and thank you for your business. Thank you and safe driving!

October 25, 2023

Very professional I was in and out in no time they were very helpful and explained everything More

by Gypsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Ourisman Toyota 40 responded

Thank you Gypsy! We greatly appreciate your business and you taking the time to review the Ourisman Toyota 40 Service team. It was our pleasure to work with you and get you and your car back on the road in a timely fashion. Thank you for being an Ourisman Toyota 40 customer and we look forward to seeing you next time.

October 23, 2023

Dealership and service team seem courteous but the fluid in my radiator repair wasn’t filled after a new unit was installed. My reserve tank was 2” low which I found odd. As for my point of contact, Kurtis More

by Gill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurtis
Oct 25, 2023 -

Ourisman Toyota 40 responded

Thank you Gill for taking the time to review the Ourisman Toyota 40 service team. We are very sorry that we fell short of a 5 star performance and would like to invite you to drop by anytime during the week between 7am and 5pm to have that fluid topped off. We apologize for the oversight and would love the opportunity to rectify that for you. We are very happy to hear you enjoyed the rest of your experience and we look forward to providing you a 5 star service visit next time.

October 13, 2023

Service was fast and professional. Technicians were friendly and Helpful. I would Recommend this Dealer for car purchases or repairs. More

by insulato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Ourisman Toyota 40 responded

Insulato, thank you very much for taking the time to reviewthe Ourisman Toyota 40 Service team. We are extremely happy to know you had an excellent experience with us and look forward to helping keep you Toyota in top working condition!

October 12, 2023

Impeccable service department with caring empathetic employees. By far the best service experience I've ever had! I would recommend this service center to anyone with a Toyota. More

by ignatiusnwankwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Monks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kurtis Rampersad
Oct 13, 2023 -

Ourisman Toyota 40 responded

Ignatiusnwankwo, thank you very much for taking the time to review the Ourisman Toyota 40 Service team and for the 5 stars! We are thrilled that the service you received exceeded your expectations which made for a fantastic visit with us. Your kind words really mean a lot to us and we look forward to working with you again at your next maintenance interval.

October 09, 2023

Hands down the worst service I have had at a Toyota dealership in the entire 14 years I have owned a Toyota vehicle. I am not saying I am not at fault for not being more diligent with the service advis More

by Emilyemckean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurtis Rampersad
Oct 10, 2023 -

Ourisman Toyota 40 responded

Emily, we are very sorry you had anything less than an excellent experience with us. We would love to know more about your visit so that this never happens again to you or any other customer. We understand our Service Manager, Grant Monks, reached out to you to find out what transpired. Respectfully we ask for the opportunity to try and make things right as we do not wish to upset you or any of our customers and we certainly don't want to lose your business. Grant can be reached at (410)679-1500. You can also reach our General Manager, Jeff Borakove at the same number. Thank you

October 05, 2023

Customer service I received wa great. I was kept informed of status of my vehicle as well as information about options about other services. More

by zues851s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Eaves
Oct 10, 2023 -

Ourisman Toyota 40 responded

Zues851, thank you very much for taking the time to review the Ourisman Toyota 40 Service team. We are appreciate the 5 stars and are thrilled to know you had such a great experience. We look forward to making Ourisman Toyota 40 your home for servicing your vehicles. Thank you for your business

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