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Ourisman Toyota 40 - Service Center

Edgewood, MD

4.7
110 Reviews

110 Reviews of Ourisman Toyota 40 - Service Center

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July 23, 2024

Great service, got the job done fast and easy to work with! Called me earlier than expected when the job was completed. More

by shelbym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Eaves
Jul 23, 2024 -

Ourisman Toyota 40 responded

Thank you Shelby, I'm happy to hear we got you back on the road quickly and kept you updated through the process!

July 10, 2024

Service Rep, Chris was quick in getting problem diagnosed and completed when promised. Good job. More

by MSLEWIS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2024 -

Ourisman Toyota 40 responded

Thank you MSLEWIS6 for taking the time to leave a review! I'm happy to hear Chris took good care of you and your Toyota, we will be sure to pass your message on to him.

July 08, 2024

I went in for servicing and it was thorough and a reasonable timeframe for the process. I appreciate the advisor who explained what I needed and the coverage I had. While I waited o was able to work More

by Demetriece
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Monks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Ourisman Toyota 40 responded

Demetriece, Thank you taking the time to leave us a review. We greatly appreciate your patronage!

July 02, 2024

Able and to schedule same day appointment for tire issues & given list of issues & recommended service options & kept inform of progress More

by jjmira999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Michael
Jul 03, 2024 -

Ourisman Toyota 40 responded

Thank you so much for taking the time to leave us a review! We appreciate your business and kind words!

June 30, 2024

Professional - It is a relief to work with a dealer and service team, Kurtis, that strives to understand a unique vehicle, its history, and to identify problem areas. Thanks! More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Ourisman Toyota 40 responded

Thank you so much Robert for taking the time to leave a review. We appreciate your patronage, and look forward to seeing you next time!

June 18, 2024

Good people and very polite and professional. The work was excellent. I recommend everyone to them. More

by dongrim10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Cahill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Ourisman Toyota 40 responded

We are thrilled to hear that you had a great experience! We appreciate your kind words and look forward to assisting you in the future with anything you may need. Please don't ever hesitate to reach out. -Dan Cahill Pre-Owned Sales Director Ourisman Toyota 40

June 05, 2024

The staff was pleasant, yet professional, and answered all my questions exceeding my expectations. I was impressed that my wait time was minimal while the service was performed. The wait area was clean an More

by tb_pierce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Ourisman Toyota 40 responded

Ron Jackson Sales Manager

Jun 05, 2024 -

Ourisman Toyota 40 responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. It's our priority to ensure that every interaction, from sales to management and financing, is professional, friendly, and helpful. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again! Ron Jackson Sales Manager

Jun 06, 2024 -

Ourisman Toyota 40 responded

Thank you for taking the time to leave your comments. We are delighted to hear that you had a good experience with our service department, please do not hesitate to reach out if we can be of any future assistance!

May 31, 2024

Excellent experience getting my car serviced. Chris was my advisor and was so knowledgeable and helpful! They also have it where you can track the progress online and approve or deny additional r More

by Nurse Nikki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Ourisman Toyota 40 responded

That sounds like an incredibly streamlined and customer-friendly service experience! It's great to hear that Chris was so knowledgeable and helpful as your advisor. Providing a ride back home and back within a reasonable distance is a thoughtful touch that truly enhances the overall experience. It's no wonder you'd give them a 10/10 recommendation! Ron Jackson Sales Manager

Jun 05, 2024 -

Ourisman Toyota 40 responded

Nikki, Thank you so much for taking the time to leave us a review. We truly appreciate your business, and hope you won't hesitate to reach out in the future if we can be of any additional assistance!

May 25, 2024

Ourisman Toyota has always done an excellent job with all my service needs. I recommend them for you Toyota's Maintenance. More

by scottbrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Ourisman Toyota 40 responded

Scott, Thank you for being an Ourisman customer and your kind review!

May 25, 2024

Service told me wrong about pricing on the two flushes. They spilled brake fluid all over my car and promised me 45 min and it took 3 hours due the spill, when I originally went in there for just an oil ch More

by Cellini.laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Wilson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eaves
Jun 05, 2024 -

Ourisman Toyota 40 responded

Ms Cellini, I sincerely apologize to learn of your experience. I believe our General Manager had attempted to reach you right after your visit, however I'd be happy to speak with you and see if there is anything I can be of assistance with. You are welcome to email me at gmonks@ourismancars.com or call at 410-670-3230. I would appreciate the opportunity to make things right. -Grant Monks Service Director Ourisman Toyota

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