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Ourisman Toyota 40 - Service Center

Edgewood, MD

4.7
115 Reviews

115 Reviews of Ourisman Toyota 40 - Service Center

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September 01, 2024

The service was very quick, and the staff was very professional and courteous. I would highly recommend to go here in the future. More

by Shaggyd110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Monks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Ourisman Toyota 40 responded

Thank you Shaggyd110 for the recommendation! We appreciate your business, and hope to continue to be of service in the future.

Sep 04, 2024 -

Ourisman Toyota 40 responded

Thank you so much for your kind words! Its always good to hear about a positive experience about our quick service and professional staff. We look forward to welcoming you back in the future! Ron Jackson Sales Manager

August 20, 2024

Very thorough and complete service. Found the issue and fixed it! Service tech found the problem quickly More

by jeannebweaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Ourisman Toyota 40 responded

Jeannebweaver, Thank you so much for taking the time to leave us a review! I'm glad to hear our team was able to indentify and resolve your vehicle concern.

Aug 26, 2024 -

Ourisman Toyota 40 responded

Thank you Jeannebweaver for leaving us a review! I'm happy to hear our team was able to identify and resolve your concern.

August 06, 2024

Easy to set up an appointment. All providers are courteous. In particular my service provider Chris was knowledgeable, listened to my input including some help I requested on setti More

by clibonati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Monks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Ourisman Toyota 40 responded

We truly appreciate you taking the time to leave Chris and Ourisman Toyota Service such a kind review! Please do not hesitate to reach out if we can be of any additional assistance.

July 31, 2024

Professional/ Helpful/ Experienced/ Explains service options and expected outcomes in a friendly and informative way. More

by johnjosephstrama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurtis Rampersad
Aug 01, 2024 -

Ourisman Toyota 40 responded

Thank you for the kind words Mr Strama! We are always here to help if you need anything down the road.

July 30, 2024

Great service and extremely courteous. As the service took a while the service manager kept me updated while I was waiting. Definitely customer oriented! More

by Revmajorann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Ourisman Toyota 40 responded

Thank you Revmajorann for your kind review! I'm happy to hear of the good communication. Please do not hesitate to reach out if we can help in the future.

July 23, 2024

Great service, got the job done fast and easy to work with! Called me earlier than expected when the job was completed. More

by shelbym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Eaves
Jul 23, 2024 -

Ourisman Toyota 40 responded

Thank you Shelby, I'm happy to hear we got you back on the road quickly and kept you updated through the process!

July 10, 2024

Service Rep, Chris was quick in getting problem diagnosed and completed when promised. Good job. More

by MSLEWIS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2024 -

Ourisman Toyota 40 responded

Thank you MSLEWIS6 for taking the time to leave a review! I'm happy to hear Chris took good care of you and your Toyota, we will be sure to pass your message on to him.

July 08, 2024

I went in for servicing and it was thorough and a reasonable timeframe for the process. I appreciate the advisor who explained what I needed and the coverage I had. While I waited o was able to work More

by Demetriece
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Monks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Ourisman Toyota 40 responded

Demetriece, Thank you taking the time to leave us a review. We greatly appreciate your patronage!

July 02, 2024

Able and to schedule same day appointment for tire issues & given list of issues & recommended service options & kept inform of progress More

by jjmira999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Michael
Jul 03, 2024 -

Ourisman Toyota 40 responded

Thank you so much for taking the time to leave us a review! We appreciate your business and kind words!

June 30, 2024

Professional - It is a relief to work with a dealer and service team, Kurtis, that strives to understand a unique vehicle, its history, and to identify problem areas. Thanks! More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Ourisman Toyota 40 responded

Thank you so much Robert for taking the time to leave a review. We appreciate your patronage, and look forward to seeing you next time!

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