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Ourisman Toyota 40

Edgewood, MD

Overview
Employees
Reviews
Vehicles
4.7
481 Reviews
Ourisman Toyota 40 is here to serve you! We offer New, Used, & Factory Certified vehicles. We have an excellent selection for all budgets. We also offer a full parts & service department that has factory certified staff
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1101 Business Center Way

Edgewood, MD

21040

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Showing 481 reviews

October 09, 2023

Hands down the worst service I have had at a Toyota dealership in the entire 14 years I have owned a Toyota vehicle. I am not saying I am not at fault for not being more diligent with the service advis More

by Emilyemckean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurtis Rampersad
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Oct 10, 2023 -

Ourisman Toyota 40 responded

Emily, we are very sorry you had anything less than an excellent experience with us. We would love to know more about your visit so that this never happens again to you or any other customer. We understand our Service Manager, Grant Monks, reached out to you to find out what transpired. Respectfully we ask for the opportunity to try and make things right as we do not wish to upset you or any of our customers and we certainly don't want to lose your business. Grant can be reached at (410)679-1500. You can also reach our General Manager, Jeff Borakove at the same number. Thank you

October 05, 2023

Customer service I received wa great. I was kept informed of status of my vehicle as well as information about options about other services. More

by zues851s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Eaves
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Oct 10, 2023 -

Ourisman Toyota 40 responded

Zues851, thank you very much for taking the time to review the Ourisman Toyota 40 Service team. We are appreciate the 5 stars and are thrilled to know you had such a great experience. We look forward to making Ourisman Toyota 40 your home for servicing your vehicles. Thank you for your business

October 04, 2023

The service was great and very informative. The ladies at the desk were also very nice. More

by Dorism16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Ourisman Toyota 40 responded

Dorism16, thank you very much for taking the time to review the Ourisman Toyota 40 service team. We are thrilled to know you enjoyed your experience with us and thank you for the 5 stars. Thank you for being an Ourisman Toyota 40 customer!

Oct 04, 2023 -

Dorism16 responded

Welcome

October 03, 2023

I’ve been buying cars since the early 1970’s. This was the best car buying experience I’ve ever had. Miles was very professional and honest. A rarity in the car industry. I highly recommend him. More

by SteveG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miles Smith, Courtney Adamson
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Oct 03, 2023 -

Ourisman Toyota 40 responded

Steve, we thank you very much for taking the time to review Ourisman Toyota 40 and for the 5 stars! We will be sure to pass along your compliment to Miles as we are so happy that he took great care of you! Your great experience is our goal. Congratulations to you on your new vehicle!

September 29, 2023

Good service promised to fix some small imperfections on the car we just bought. Good man great manager. Go see Ron More

by Fazle60
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ron Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaquel Justice
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Sep 30, 2023 -

Ourisman Toyota 40 responded

Fazle60, thank you for taking the time to review Ourisman Toyota 40. We are so happy to hear that you had a great experience with us and we appreciate you choosing to do business here with us. We are also thankful for your 5 star review. Congratulations on your purchase and we hope you continue to enjoy!

September 22, 2023

Ourisman Collision center did an excellent repair on the back of my Honda CR-V after a driver ran into my car. More

by ntman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure
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Sep 22, 2023 -

Ourisman Toyota 40 responded

Ntman2, thank you very much for taking the time to review the Ourisman Toyota 40 Collison Center. We greatly appreciate the 5 stars along with the kind words you have about the work done on your car. Please let us know if we can help you in the future. Drive safe!

September 22, 2023

Chris was my service advisor he’s the man and got my Tesla model 3 serviced in a timely manner as well as Marcus always come to Ourisman for my routine maintenance More

by josh.stifler2
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Monks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kurtis ramperstead
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Sep 22, 2023 -

Ourisman Toyota 40 responded

Josh, Thank you for taking the time to review the Ourisman Toyota 40 team! We appreciate your business and your 5 star review. We look forward to seeing you next time!

September 21, 2023

Ron “the champ” Jackson not only met my expectations but exceeded them with his knowledge of the vehicles that would meet my needs. He went above and beyond to get me in a vehicle same day and checked off More

by melissa.nicholson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

Ourisman Toyota 40 responded

Thank you Melissa! We appreciate you taking the time to review Ourisman Toyota 40 and the 5 stars. We are thrilled that you enjoyed your experience with us and Ron. Our goal is to provide every customer with an exceptional experience which makes it very rewarding when we see reviews like yours! Congratulations to you on your preowned Ford and we hope you continue to enjoy!

September 17, 2023

Dealer was great to work with. We will continue to shop for new cars with them. More

by Craiglmeier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Athena was great to work with too., Ben Cohen
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Sep 17, 2023 -

Ourisman Toyota 40 responded

Craig, thank you very much for taking the time to review us and for the 5 stars! The team at Ourisman Toyota 40 greatly appreciates your business and your kind words about the team. Congratulations on your new car and we look forward to working with you again in the future!

September 14, 2023

The service and courtesy received was excellent during my interaction with the Toyota dealer office. More

by akeemkadiri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurtis Rampersad
Report | Print
Sep 15, 2023 -

Ourisman Toyota 40 responded

Akeemkadiri, thank you for taking the time to review the Ourisman Toyota 40 Service department. We are so happy that Kurtis and team took great care of you and your vehicle! We sincerely appreciate your business along with the 5 stars and look forward to working with you again next time!

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