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Ourisman Toyota 40

Edgewood, MD

Overview
Employees
Reviews
Vehicles
4.7
446 Reviews
Ourisman Toyota 40 is here to serve you! We offer New, Used, & Factory Certified vehicles. We have an excellent selection for all budgets. We also offer a full parts & service department that has factory certified staff
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1101 Business Center Way

Edgewood, MD

21040

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Showing 446 reviews

August 29, 2023

Experience was great and Wes was very helpful and made sure to answer all my questions. Car was ready to test drive and helped me make the deal. Would purchase from here again. More

by Jmelton789
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Booth
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Aug 29, 2023 -

Ourisman Toyota 40 responded

Jmelton789, we thank you very much for choosing Ourisman Toyota 40 and for your 5 star review! Wes is one of the greatest Product Specialists we have and we are thrilled that he was there to help you through your purchase and make it a great experience. Congratulations and we hope you enjoy your new car!

August 28, 2023

They are very good at what them do treat customers with great respect i appreciate the work they do. More

by JAH MAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Eaves
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Sep 07, 2023 -

Ourisman Toyota 40 responded

Thank you very much for your 5-star review! We take genuine pride in the excellent customer service we provide, and we're grateful you experienced that working with our courteous and professional team members. We appreciate your business and look forward to serving you in the future. If your Toyota needs anything, from routine auto maintenance to extensive repairs, please give us a call! We're here and happy to help. Have safe travels, and take care!

August 27, 2023

Easy and seamless experience purchasing my first car. Wes was very helpful and the price online matched what I paid with no additional fees! More

by CarVonteW
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ron Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Booth
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Aug 27, 2023 -

Ourisman Toyota 40 responded

Thank you CarVonte, for choosing Ourisman Toyota 40 and for your 5 star review! We sincerely appreciate your support and are thrilled that Wes and Ron were there to help through the process of purchasing your 1st car! Congratulations to you and we hope you continue to enjoy it!

August 25, 2023

Thank you for your back to school offer and for checking my car’s brakes which gave me a peace of mind. More

by Chihuahuamom06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Eaves
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Aug 25, 2023 -

Ourisman Toyota 40 responded

Thank you Chihuahauamom! We appreciate not only your business, but also you taking the time to review Ourisman Toyota 40. We are thrilled to have had the opportunity to service your vehicle and get you back on the road with the peace of mind you deserve! We look forward to seeing you at your next scheduled maintenance interval.

August 24, 2023

This is the worst dealership I ever dealt with they sold me a car that was just in a wreck the steering wheel shakes the Cadillac converter shot I told the gm I didn’t want car but a older one that drove be More

by Dirtnap4 ever
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
All oooooooo crooks begging don’t go ther
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Aug 25, 2023 -

Ourisman Toyota 40 responded

Dirtnap, I thank you for reviewing us, but it seems like you have reviewed the wrong store. We do not have a customer that matches your concerns. Also I am the GM of this store and can say with a lot of certainty, I have never had a conversation with a customer like the one you described. Unfortunately, it happens often enough where a customer accidently clicks the wrong store to review. We would greatly appreciate you removing this review from our store as this does not seem to be accurate of our store. If you have any questions or if I can help, please feel free to reach out to me as I do not have your contact info. My name is Jeff Borakove, General Manager, (410) 679-1500. Thank you and have a blessed day.

August 24, 2023

Poor communication, Rich was very rude and inconsiderate. Never doing business here again. I told them the exact date of my last date for my rental. They would say it hasn't even been 30 days. I believe the More

by ddowdybsn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rich
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Aug 24, 2023 -

Ourisman Toyota 40 responded

DDowdybsn, we are sorry to hear you did not appreciate your experience with our Body Shop. Unfortunately we are at the mercy of these insurance companies in order to get work done. It sounds like you also may have received bad information from your insurance company. It appears we sent your insurance company the documentation they were looking for on Friday 3:15pm. I am not sure why they say they didn't receive that same day, but we certainly did not drag our feet on this. It does not benefit us in the slightest for you to be in your rental vehicle for any longer than absolute necessary, in fact the longer it takes to complete your job the longer it takes for us to get paid. We hope you have no further need to use our collision center, but if a need did arise, we would be happy to work with you. We wish you a blessed day.

August 23, 2023

Never met Ron Jackson. Derrick Cartwright was fantastic, patient and helpful. Cashier not so friendly More

by jdk92048
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Cartwright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie
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Aug 24, 2023 -

Ourisman Toyota 40 responded

jdk92048, we thank you for taking the time to review us at Ourisman Toyota 40. We are very happy that Derrick was so great to work with and your experience with him was very pleasant. We are sorry to hear about your experience with the cashier though. Based on your review our General Manager, Jeff Borakove, was not able to figure out who exactly you are and would like to speak with you further about your difficulties. Our customers experience is very important to us and would love the opportunity to learn how we can be better so that we can deliver you a 5 star experience in the future. Congratulations on your purchase and thank your for being a customer of Ourisman Toyota 40.

August 22, 2023

For my wife and experience was very good at this dealership. Thank you ver much More

by bballted25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Cartwright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miles Smith
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Aug 22, 2023 -

Ourisman Toyota 40 responded

Bballted25, thank you for taking the time to review and for the 5 star review! We love hearing about our very satisfied customers and about their experience with Ourisman Toyota 40. We are thrilled to know that we provided an excellent experience for you and your wife. Congratulations on your purchase and thank you again for choosing Ourisman Toyota 40!

August 22, 2023

Great Dealership, would highly recommend them to anyone looking for a vehicle! Very courteous and highly knowledgeable salesmen! More

by brown2638
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Jackson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Cartwright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Ourisman Toyota 40 responded

Brown, thank you very much for taking the time to review Ourisman Toyota 40. We appreciate your kind feedback along with the 5 stars! We are thrilled that Derrick provided you with great service during your visit. Congratulations on your purchase and thank you for being apart of the Ourisman family!

August 15, 2023

Excellent sales team! They made it happen and I left the lot with a car. They were all awesome 😎 More

by Ash Rican
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Cartwright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miles Smith, Dwayne " CHEF" Jordan, Herbert Hardin, Wesley Booth
Report | Print
Aug 15, 2023 -

Ourisman Toyota 40 responded

Ash, thank you very much for taking the time to review us. The team at Ourisman Toyota 40 really appreciates your business along with your 5 star review! We are so happy that you appreciated the experience and care you received here. Congratulations on your purchase and we hope you continue to enjoy!

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