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Ourisman Lexus of Rockville - Service Center

Rockville, MD

4.8
1,335 Reviews

1,335 Reviews of Ourisman Lexus of Rockville - Service Center

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March 30, 2025

Brad in service was a pleasure to work with. Problem resolved quickly, less than an hour from start to finish More

by lithpete
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Drost
Mar 31, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Brad provided such efficient service at Ourisman Lexus of Rockville. Thank you for sharing your experience!

March 29, 2025

The service team was professional, polite, helpful and responsive. They serviced my car in timely fashion. More

by Grewalsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden Bart. Sorry I did not get the name of the lady who checked my car in. Branden and this lady both were very kind, professional and helpful.
Mar 31, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that our service team at Ourisman Lexus of Rockville provided you with a professional and efficient experience. Thank you for choosing us, and we look forward to assisting you again in the future!

March 14, 2025

Like ususal, the service was executed in a very organized and friendly manner. Thank you. More

by martinjonathanw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Mar 16, 2025 -

Ourisman Lexus of Rockville responded

We appreciate your positive feedback for the Ourisman Lexus of Rockville team. Thanks for working with us!

February 27, 2025

Service was performed in timely and excellent fashion, easy to wait at dealership, and Andres answered all my questions. More

by guhinma
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres in service
Feb 27, 2025 -

Ourisman Lexus of Rockville responded

Guhinma, we're delighted to hear that Andres and the team at Ourisman Lexus of Rockville provided you with excellent service. Thank you for sharing your experience!

February 26, 2025

The services were scheduled on Sat 11:00am and the Ourisman fulfilled it in reasonable time. Thank you. More

by Tng2159265
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Feb 26, 2025 -

Ourisman Lexus of Rockville responded

We're glad to hear that your service appointment went smoothly at Ourisman Lexus of Rockville. Thank you for choosing us and sharing your experience!

February 23, 2025

My experiences at Ourisman of Rockville are always the best! I call and schedule my appointments with Mike J.. I drop my vehicle off and Mike J. calls me when it’s ready for pickup, More

by Ronny B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Jankoeitz
Feb 24, 2025 -

Ourisman Lexus of Rockville responded

Ronny, we're delighted to hear that Mike consistently provides you with top-notch service at Ourisman Lexus of Rockville! Thank you for sharing your positive experiences with us.

February 22, 2025

Service Advisor Justin F. provides consistent outstanding service regarding our family's 2 Lexus vehicles. Whether a simple or complex issue or service item Justin provides cl More

by kennethccook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Feb 24, 2025 -

Ourisman Lexus of Rockville responded

Kenneth, thank you for sharing your positive experience with Justin and the team at Ourisman Lexus of Rockville! We're delighted to know that his outstanding service makes maintaining your vehicles a breeze. We appreciate your support and look forward to serving you again!

February 20, 2025

Excellent employees who care and pay attention to meeting the needs of the customers. Highly recommend this dealership!! More

by Cargrenier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan
Feb 20, 2025 -

Ourisman Lexus of Rockville responded

Thank you for recommending Ourisman Lexus of Rockville! We're delighted to hear that our team provided attentive and caring service. We appreciate your support and look forward to serving you in the future!

February 13, 2025

Attentive and efficient service. They will squeeze you in at the last minute and keep you up to date on the status of the service/repair. More

by titix3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad in the service dept.
Feb 13, 2025 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience with Ourisman Lexus of Rockville! We're glad to hear our team provided attentive and efficient service, keeping you informed every step of the way. We appreciate your support!

February 11, 2025

Was able to get a same-day appointment, arrived and didn’t have to wait long and problem fixed. Everyone was courteous. Excellent customer care. More

by Luvmylexus
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Perez
Feb 11, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear about your positive experience at Ourisman Lexus of Rockville! It's great that our team could accommodate you with a same-day appointment and provide excellent customer care. Thank you for sharing this feedback!

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