Ourisman Lexus of Rockville - Service Center

Ourisman Lexus is a top-notch dealership. This was the first time that I have used the service department since I purchased the vehicle. The waiting lounge was very comfortable. The attend This was the first time that I have used the service department since I purchased the vehicle. The waiting lounge was very comfortable. The attendant in the lounge was pleasant and friendly. The wait time was estimated accurately. The service representative explained the work that was performed on the vehicle. I was very satisfied with my experience. More

Adriana was just terrific to work with. She was attentive, knowledgeable, and assured that I was totally happy with the results of the work done. Very customer-oriented. She was attentive, knowledgeable, and assured that I was totally happy with the results of the work done. Very customer-oriented. More

This is best Lexus dealer in Maryland. The service technicians and service advisors are so knowledgeable. Never a problem scheduling or just showing up with an emergency issue. The service technicians and service advisors are so knowledgeable. Never a problem scheduling or just showing up with an emergency issue. More

Service Advisor Brandon Bart deserves special recognition for helping me with the following problem. On April 18, 2024, I brought my NX 350h to the dealership because the dashboard remained black each time t for helping me with the following problem. On April 18, 2024, I brought my NX 350h to the dealership because the dashboard remained black each time the car. After the techs determined that they needed to order a part and bring in someone from the regional office, Brandon quickly secured a loaner. During the week that the car was at the dealership, Brandon (at my request) got the routine service done so I would not need to return a second time........Unfortunately the problem is not resolved, and Brandon was totally forthright about the situation. Installing the part does not insure that the dashboard will not go dark again because the entire "dashboard mechanism" needs to be replaced. The replacement is not scheduled to be available for 200 days which is almost to the end of 2025. I was told I could not trade in the car now for new NX since it would be unsalable until the replacement was installed. I would urge anyone at Lexus to follow up continuously to secure a replacement dashboard for my car. Brandon has my contact information should anyone want to get in touch with me. More

My interaction with the dealership started with Doug Quander who still is friendly, ,concerned and helpful. Quander who still is friendly, ,concerned and helpful. More

This dealership, by far, is the best one I've ever been to. The entire team, beginning from sales, all the way to finance and service, are incredible. Although it's an hour and 45 min. drive from where I l to. The entire team, beginning from sales, all the way to finance and service, are incredible. Although it's an hour and 45 min. drive from where I live, it's worth it to make the drive for the service they provide. More

Vince was friendly & professional. He explained what was included in this scheduled maintenance and why it's important. I have already recommended him to family and friends. I don't l He explained what was included in this scheduled maintenance and why it's important. I have already recommended him to family and friends. I don't like that the dealership charges a 3% fee when paying by credit card. More

Responsiveness in addressing my concern; great communication of progress of repairs; reasonable cost to repair communication of progress of repairs; reasonable cost to repair More

Comfortable environment, bright space, and overall cleanliness. Attentive service and warm attitude. High work efficiency. The air in the lobby is fresh. cleanliness. Attentive service and warm attitude. High work efficiency. The air in the lobby is fresh. More

The experience was great form the very start while entering the garage to the time when service was completed. Jimmy Baker explained to me all was done and the next steps when needed. entering the garage to the time when service was completed. Jimmy Baker explained to me all was done and the next steps when needed. More