Ourisman Lexus of Rockville - Service Center

I had a service issue that popped up and I thought I was in for a big problem but Chris and Paul stepped up big time to make it right. I am very happy with how they took care of me. Paul who runs the servic in for a big problem but Chris and Paul stepped up big time to make it right. I am very happy with how they took care of me. Paul who runs the service department called me from his cell phone after he left work to make sure everything was handled! More

I had the rear wiper replaced and was very pleased with the care and service I received at Lexus of Rockville. I worked with Mr. Huitz online and he arranged for the part to be delivered and scheduled a Sa the care and service I received at Lexus of Rockville. I worked with Mr. Huitz online and he arranged for the part to be delivered and scheduled a Saturday appointment for me. Mr. Cannon was my service adviser and I was very pleased with the professionalism of Mr. Cannon and Mr. Huitz. I was in and out of the service department quickly and enjoyed the time I was at the dealership. This is my first Lexus and I am very happy with it. Kathy Lowing More

My salesman was great. Go see Seth... Service dept is OK. They just completed new customer waiting lounge which is nice. There are computers w/internet access to use on 2nd fl. Service advisors are ki OK. They just completed new customer waiting lounge which is nice. There are computers w/internet access to use on 2nd fl. Service advisors are kind of stand offish and will walk right by you as you stand in the service lane and not even acknowledge you. My one major complaint... The service visit carwash STINKS. My car actually has come back on every occassion dirtier then when I dropped it off. I had to start asking they not wash my car because I get tired of cleaning after I pick it up. They do NOT dry the car completely, vacuum, or shine tires! During one visit, they delivered my car with bird crap all over the hood and when I complained to the porter he proceeded to whip it off with tire acid!!! For the price you pay for service and the vehicle they need to step this up a couple of notches. Other lower end car dealers offer more and better service on this front. More

Talk about one dealership that has totally revamped their customer service over the past few years. Used to use them to service a previous Lexus and the service was only so-so. Truly an excellent experience customer service over the past few years. Used to use them to service a previous Lexus and the service was only so-so. Truly an excellent experience nowadays though, the best out of the Lexus dealers I've used to service my car. Service is always done quickly, and they're always respectful of my admittedly nitpicky requirements about how my car is treated while its there. Tony is great, and is one of the two service advisors I've ever met that I trust to give me straight information about what needs to be done and what can wait. Always plenty of clean gassed up loaners ready to go too. Came to Rockville after Silver Spring damaged my car twice in a row while it was in for service. Working with Tony and Lexus of Rockville makes servicing my other car (A Toyota Prius) at Toyota a real "slumming it" experience. The only thing I can't rate as perfect is the pricing. All Lexus dealers are expensive ($90-100 an hour here) but for some reason the same service packages are always a good bit more at Rockville than at Silver Spring. But, at Rockville they can at least park the cars without ramming them into things... More