Ourisman Lexus of Rockville - Service Center

Disappointing service experience Although I would recommend this dealership in general, and have been happy with it in the past; my recent service experience was disappointing and fru Although I would recommend this dealership in general, and have been happy with it in the past; my recent service experience was disappointing and frustrating. I expect more from Lexus than to try and upsell you on an overpriced service package. I would hope for actual advice and recommendations for what is needed to maintain your car, not fast fingers on the ipad and only presenting you with the extensive package of services that were more than overkill for the maintenance my car actually was due for. Even when I questioned the cost and asked the service person, Diego, if this was all really necessary, he insisted it was. I ended up calling the next closest Lexus dealership to get a quote for the same service package that was being presented to me and it was over $100 less. Lexus should be Lexus! One dealership should not be charging more than another for the exact same service, come on Lexus! I hate to think the Rockville dealership is up charging just because of the demographic in the area! The service technician was really cocky even at check-out, continuing to insist that the other work was needed on my car. He was really unprofessional and passive aggressive with me. I ended just getting an oil change, the bare minimum service my car needed, and I'll have the rest of the work done elsewhere. More

Helpful, nice to women, but where's the ice cream freezer Always polite, helpful, the tech support is always available and super useful! I always get a clean car back and they're super nice! I can't remembe Always polite, helpful, the tech support is always available and super useful! I always get a clean car back and they're super nice! I can't remember the name of my service guy but anyone will always help. More

Top notch service-as always We love Lexus of Rockville service. This time I had to get a loaner car & it was quick and easy. They vacuumed, filled up the tank (I bought the car f We love Lexus of Rockville service. This time I had to get a loaner car & it was quick and easy. They vacuumed, filled up the tank (I bought the car from them) and washed it. As a comparison, we took our BMW to silver spring and all they did was wash it (also bought from them) so from now on we’re looking at Lexus for cars. Who cares if BMW offers 4yrs/50k miles service free. Small details make me feel better. More

VIP Service received! Dropped my vehicle off for my first complimentary 5000 mile service after purchasing my Lexus 350 RX in October of 2017 there. Gerard, the Used Car Ma Dropped my vehicle off for my first complimentary 5000 mile service after purchasing my Lexus 350 RX in October of 2017 there. Gerard, the Used Car Manager attended to me and corrected some difficiencies that I encountered when I purchased my vehicle by replacing all the parts. The service was performed in a timely manner. Thank you Gerard for taking responsibility and making it right. A very satisfied customer. And thank you to Jose for his excellent service too. More

GREAT EXPERIENCE! My experience at the Lexus Dealer was great! I can always count on Jim Baker to make me feel comfortable about my service. He is knowledgeable and pro My experience at the Lexus Dealer was great! I can always count on Jim Baker to make me feel comfortable about my service. He is knowledgeable and professional. He is truly the best! Alexandra Douglas More

Jim Baker is clearly the best service man ever. I have referred others to him and they agree. He is THE BEST!!!!!!!!! He teaches me so much about my SUV. He looks out for me and treats me with di I have referred others to him and they agree. He is THE BEST!!!!!!!!! He teaches me so much about my SUV. He looks out for me and treats me with dignity and respect. I am an old woman and he treats me with dignity and respect. You are fortunate to have him. More

Terrific Service with Clean & Comfortable Lounge! From the moment you pull into the extremely clean and efficient drop off bay you'll feel comfortable that your car's best interest is the highest prio From the moment you pull into the extremely clean and efficient drop off bay you'll feel comfortable that your car's best interest is the highest priority for the team at Lexus of Rockville. Immediately being greeted by a service consultant (I worked with Henry - he's top notch!) to quickly discuss what's needed and then pointed to the comfortable lounge area to relax and catch a whiff of some freshly baked cookies. After a reasonable amount of time goes by, Henry came by to discuss everything the service tech found and recommended. He made sure to describe everything to me so that I could make an informed decision. Another short wait, couple more cookies, and the car is all set. I highly recommend Lexus of Rockville! More

positive experience Generally I am happy with this Dealership. It is very friendly and professional service center. Employees are polite and helpful. The waiting room is Generally I am happy with this Dealership. It is very friendly and professional service center. Employees are polite and helpful. The waiting room is excellent . More

GREAT SERVICE! I have no complaints regarding Lexus of Rockville, since I bought my 2007 Lexus ES 350 I had nothing but great experience with Sales, Finance and late I have no complaints regarding Lexus of Rockville, since I bought my 2007 Lexus ES 350 I had nothing but great experience with Sales, Finance and lately with the service that I get from the Service Department. My latest experience with Airbag recall/replace was great. Thank you. Lexus of Rockville! More

Good experiences with Service Department Been getting my car serviced here for years. They are generally very good. The last ccouple of times I went, I did not have an appointment, but they t Been getting my car serviced here for years. They are generally very good. The last ccouple of times I went, I did not have an appointment, but they took me anyway. The customer waiting area is fairly comfortable with the combination of chairs and tables on which you can work. The bathrooms are clean. The continental breakfast in the morning and cookies in the afternoon are appreciated. Only reason for not giving five stars is that they are more expensive than the independent Lexus-certified mechanic just down the road.The main reason I go to Rockville Lexus for service is because of their convenient hours. The other mechanic I go to does not have weekend or evening hours. More