Ourisman Ford & Lincoln of Alexandria

Avoid at all costs unless you want a Deathtrap!GM’s Avoid at all costs unless you want a Deathtrap! GM’s words “it’s a risk buying a car”. I spent $54,000 on a used Escalade. I live 300 miles away so I Avoid at all costs unless you want a Deathtrap! GM’s words “it’s a risk buying a car”. I spent $54,000 on a used Escalade. I live 300 miles away so I was handed to Armin the sales consultant to do a video walk around. I asked multiple times are there any noticable scratches or dents because I can’t see that well via facetime. Armin stated theres nothing wrong at all, the vehicle is flawless. It looks like it was in the showroom still! I booked a flight the same day. Hour drive to the airport, $250 flight down from Ny to VA. Arrived almost 945. Armin and finance manager were nice to stay and wait for me, now I know why. I signed my papers and went outside (1030pm in the dark on the side of their building) I also now know why. Car looked ok in the dark. I looked around the car and seemed ok. Get on the road for a 5 hour trip home. Vehicle dash and mechanics reset on me with an error to service driver assist system. Didnt think too much of it. Drove home and parked the car at 4am. 9am wake up and go outside excited to show my wife her new car and immediately notice that not 1, not 2 but all 4 doors have severe damage that was covered up. Deep scratches and a terrible repaint job on the drivers door. I immediately text Armin who gets me in touch with a very condescending manager named Shawn. Basically telling me I bought the car and theres nothing they can do. I relied heavily on this sales person to be my eyes and to give me an honest valuation on the cars condition and was lied to. I hired a local mobile detailer to attempt address the issues. I make this clear to Armin via text and Shawn on the phone that he was coming Friday to try and repair. $500 later they were able to lighten the drivers door paint job but theres still a crease. Passengers side is only repairable by a body shop. Send invoice to Armin. Shawn calls and flips out that he was only expecting an estimate when I clearly told him they were coming to attempt a repair and he said “hopefully theyll be able to handle it, lets see what happens”. Suddenly he has no memory of this convo and says he can offer me $200. The doors will easily cost $1500-2000 to fix. This suddenly became the least of my concerns last night as Im driving my pregnant wife , 2 year old and 4 year old home doing 70mph on the highway and the entire car shuts down as im driving. Dashboard goes out, headlights go off and engine stops!!!! About 8 seconds later everything comes back on as Im Terrified Pulling over. I Take pictures of the dash with the same message again and immediately email shawn and armin to have a manager or owner please call me in the am. Drive home super cautious now as this vehicle could potentially kill my family. Wait all day. No call. I call shawn and he never read my email. Explained situation he refers me to the GM, Lee. Lee calls me later on and I explain my frustration about the damage and the dangerous situation and he says “we can offer you $200”. “Thats all we can do”. “I would suggest not driving the vehicle and having it towed somewhere to have it fixed.” “Its a risk buying a car”. I just spent $54,000 on a car, was severely mislead on its condition and now im risking my life, my families lives and other peoples lives by driving it. So Im out $500, plus I need to pay a body shop to repair the damage (The GM says well thats something you want to do I cant help you with that) I actually dont want to do that I just want a vehicle in the condition the sales consultant told me it was in, not scratched to all xxxx. Im now also going to have to pay for a tow to the nearest cadillac dealer 45 miles from my house and be without the car I just bought 2 weeks ago while they fix the mechanical issues. The GM hopes its covered under his Ford warranty. This place is a disgrace to reputable dealerships. I’m preparing my story now for my 178k Instagram followers and 82k facebook fans. They’re going to have a field day with this. All I know is youre lucky I didnt crash with my family in the car!Terrible, Terrible, Terrible business!!!!!! Karma will handle you guys. AVOID. More

Had a scheduled appointment for recall work. Upon arrival the service fellow stated "gee, hope we have the part, guess we will call you later". This was 0730. At 1430, still no call, after several messages the service fellow stated "gee, hope we have the part, guess we will call you later". This was 0730. At 1430, still no call, after several messages and phone transfers, no replies. At 1700 I received a call from the service guy stating they had the parts that they had to order , but no bay to put the van on to replace the parts !!! We could pick up the van and schedule another day or leave it overnight to see if they could get to it the next day !! We left it with the understanding that the service manager would call us in the morning to see if he could do it that day. At 0930 I stated calling to check the status, messages left, no return calls. Finally at 1130 the service fellow called and said it was on the rack and he would call when it was done ! Received call that van was ready, "just come to check out, get paperwork and van would be brought to me ! " After waiting 35 minutes and another customer that came after me received her vehicle, I started to inquire. No apology or explanation, just here is your van ! We have purchasaed two vehicles from this dealership, there will not be another one !! More

Oil change ending up body damage to my new car, it took3 months to get a loaner after I paid for, then my part been setting at lot for 1 week and counting, customer service means nothing to the service mana months to get a loaner after I paid for, then my part been setting at lot for 1 week and counting, customer service means nothing to the service manager Chris Brown whom refuse yo answer my calls. This is totally what Ford Motor don't stand for I know because I retired from Ford. I'm still waiting on a response. I been buying fords for 30 years this the worse Eddie E More

I'm not one to write reviews, but this dealership has the worst service in all my 30 years of dealing with dealerships. Where do I begin. Buying the car no problem. Sales people were good. There were a few t worst service in all my 30 years of dealing with dealerships. Where do I begin. Buying the car no problem. Sales people were good. There were a few things that needed fixing like small dents dirty seat beats no big deal. The seatbelt was cleaned, the other one they could not clean. So they ordered a new one. First, the ordered the wrong side. When they got the right side, they broke that one. But this is where it got worst. I have a 2017 Lincoln Continental Black Label Edition. In their words, their top of the line car.32,000 miles not bad. First, it took over a month just to get the car in the shop. Secondly, when I got it back, whatever they used to detail the dashboard caused the leather to pluck up or detach. I was told by Chris Brown, service manager, it would take about 3 weeks to fix it, ok. They did gave me a loaner. It took 2 months to get my car back. And then there were lies. We have to ship it out, lie. When I finally had had enough I found my car in the lot under a tree (who does that) dashboard all in pieces. What means they didn't send it out. Delay tactic (40 extra miles on my car). It took me several visits, never an update. Called several times. And now as of today. The other side of my dashboard is doing the same thing. I could go on and on but I won't. One last thing, when I told Chris about the reviews I had read his response was, " Yeah I know I've read them too" Buy a car from there Good to maybe, but never, never take it back for service. TERRBLE!!!! PS. When I told the General Manager about this. He looked into it people moved a little faster. Same result. Useless More

Darius Boyd very professional employee his manner and helpful experience made me buy that vehicle. He is a very good salesman anyone looking to buy a car go see him. helpful experience made me buy that vehicle. He is a very good salesman anyone looking to buy a car go see him. More

On September 29 I Talked to a sales lady name Ms Sharnetta Harris about a new purchase she was so kind well knowledgeable bout my purchase she even went out of her way to help me understand the dif Sharnetta Harris about a new purchase she was so kind well knowledgeable bout my purchase she even went out of her way to help me understand the difference I need for my family vehicle I would recommend her for anyone looking to purchase a new vehicle More

My wife and I purchased a new vehicle from Ourisman Ford and Lincoln, we had a wonderful experience purchasing our new vehicle with no-pressure and didn’t feel rushed. Excellent customer service by salesper and Lincoln, we had a wonderful experience purchasing our new vehicle with no-pressure and didn’t feel rushed. Excellent customer service by salesperson Quentin, he was very knowledgeable and professional. When he wasn’t available Tyra stepped in and did an outstanding job as well. Over all communication was great throughout the purchasing of our vehicle. Mr. & Mrs. Jones More

On August 7th, I took my 2020 Lincoln Cosair in for a scheduled oil change. I had 26, 200 miles on the vehicle at this time. After waiting about 2 hours, the service Tech came in to tell me that my veh scheduled oil change. I had 26, 200 miles on the vehicle at this time. After waiting about 2 hours, the service Tech came in to tell me that my vehicle would be ready shortly. He said, "by the time you come back you will have a little over 31, 000 miles on it so they suggest the 30,000 miles services." I said ok. About an hour and half, he told me my car was ready. I get to the cashier and was told my bill was $554.00. I said I only got an oil change and she then should me a list of unauthorized services that had supposedly been done to my car. She advised me to go to the service manager. I told him I didn't authorize those services and I wasn't prepared to pay that. Chris Browne had the nerve to tell me I had to leave my car there until I got the money and he would have the shuttle take me home. He told me to call someone to get the money. He actually tried to force me into paying. I walked out of his office and ask the cashier to call Fairfax County Police because I wasn't leaving my car there and nor was I paying that. Shortly after then the shuttle driver came and ask me was I waiting for a ride. I told him, no I wasn't waiting for a ride, I was waiting for Fairfax County Police. At this point, the GM gets involved. I told him, why would I get a 30,000 mile servicing on a car that only has 26,200 miles on it. Who does that? So, after talking with the service manager and the threat of me contacting Fairfax County Police and knowing that I had not authorized the work, they decided to undo everything that they could and I was charged $150.00 which I later found out I should not have paid. The way I see it, they owe me $92.00, since the authorized oil change is $58.00. So, I had to wait for another 1.5 hours. I know the tech's salary also includes commission so I guess they resort to unethical practices and it would seem as though this Ourisman and service management main victims are females who they think they can push over. Oddly enough, I was just on another complaint website were one of their victim's said, "Don't mess with this place especially if you are a woman and I totally agree. Sadly, I wonder how many people have they pulled this on? How many people allow them to force them to beg, borrow and do what they have to do to get their car. I can't believe this dude threaten to keep my vehicle and thought I was going to allow it. I have since found out their service department has the worst reputation of any Lincoln dealership in the Metro area. Please, please go somewhere else. More

Tyra Flagg was absolutely terrific. She was professional and listens carefully to her customers expectations. She went out of her way to pick me up in the new truck I was buying so we could finish the trans and listens carefully to her customers expectations. She went out of her way to pick me up in the new truck I was buying so we could finish the transaction at the dealership. Now that’s awesome service! buying a Ford from Tyra was a no brainer! More