Ourisman Ford & Lincoln of Alexandria

Purchased a vehicle a week ago. Key for wheel lock not in vehicle have been speaking with sales guy mo and sales manager Jeff for a week and the suggested resolutions are go to rim Key for wheel lock not in vehicle have been speaking with sales guy mo and sales manager Jeff for a week and the suggested resolutions are go to rim tyme pay for it email bill and wait for reinstatement. A new set of locks were supposed to be mailed out earlier this week and management doesn’t know if that has been done yet so he says get the lock removed and then drive on 4 lugs until new ones are received in the mail or buy some and wait for refund. Would you do this to your hellcat? Unacceptable, disappointing, frustrating, disrespectful, unconcerned, unprofessional, extremely stressful to have to call daily to be safe. If a flat occurs car will have to be towed and that’s another expense not to mention dangerous. I will not purchase from there again. Little things are often major issues. I need to be contacted by the director or owner of the business this is an extremely poor representation!!!!! More

Always a pleasure working with the team. This is my second vehicle and they made the transaction a good one. Nice clean used vehicle. This is my second vehicle and they made the transaction a good one. Nice clean used vehicle. More

ZERO STARS. Not only are they completely incompetent as mechanics, but they’re wholly unresponsive and rude. Mind you, we’ve only ever had Ford dealerships work Not only are they completely incompetent as mechanics, but they’re wholly unresponsive and rude. Mind you, we’ve only ever had Ford dealerships work on the vehicle. We are in the process of addressing NEARLY A YEAR’S WORTH of mistakes, but everyone needs a warning that they will make MULTIPLE errors and then try to pin it on you financially and refuse to answer the phone for their own corporate office to address the issues called out. Chris Browne is the most vile individual I’ve ever had the misfortune of dealing with. BY ALL COSTS AVOID THIS JUNKYARD OF CARS AND PEOPLE. More

Better hope you never need service. Trying to get a person to discuss service requirements is nearly impossible. Once I finally reached a person there was near zero understanding of w Trying to get a person to discuss service requirements is nearly impossible. Once I finally reached a person there was near zero understanding of work required. When the work is finished nearly impossible to determine what was done. In addition, we have a 2023 Lincoln Aviator with three recalls and two of the three do not have a fix after 6 months of the recall notice. More

We bought our 2023 Escape from Tez Green in October. Tez was very professional with our sale. The service department however is terrible! Our car has been in for service two times since the sale and it Tez was very professional with our sale. The service department however is terrible! Our car has been in for service two times since the sale and it is still there for over four weeks. We do not receive updates, written information, and only occasional phone calls returned. We need to get in touch with them to receive updates on our car. When we do get the car back, we plan to take it to another Ford dealership for future service. The customer service and communication in the service department needs to be greatly improved. More