Ourisman Ford & Lincoln of Alexandria

Great Sales and Customer Service Charisma My daughter and me worked with Maxx on 11/07/15 trying to find a nice used car for her. Though we had to leave after only an hour, we got to test dri My daughter and me worked with Maxx on 11/07/15 trying to find a nice used car for her. Though we had to leave after only an hour, we got to test drive two cars and narrowed our selection down to one at Ourisman Ford & Lincoln of Alexandria and one at Ourisman Chrysler Dodge Jeep of Alexandria. While both dealers had identical optioned cars, the feeling was much better at Ourisman Ford & Lincoln. Kind of like I had purchased there before (which I haven't) and we were old friends. While at the Chrysler dealer looking at the other car, Maxx had gone to bat for us, called me, and got us a better price than what the website had. I told Maxx the situation and that I would be back later in the day to thoroughly test drive. When I got back, there was no pressure, just "here are the keys, see you when you get back". Made my decision on Ourisman Ford & Lincoln's car and offered a lower price which Maxx got approved. Pulled the trigger on Maxx's car and after 3 days, still very happy. Maxx even got me a "We Owe" for a current state inspection and when I called on Monday for Ourisman's service records to show the work done when they traded it in, I had the work order in my hands by the end of the day. Maxx and Lee gave us full time and attention and made our visit very comfortable. I would definitely buy from Ourisman Ford & Lincoln of Alexandria and Maxx again. Thanks Maxx!!! More

Terrific Experience! A+ I had the pleasure of dealing with Maxxx Manu while shopping for a new vehicle. We knew what we wanted and Maxxx showed my wife and I a few vehicles. I had the pleasure of dealing with Maxxx Manu while shopping for a new vehicle. We knew what we wanted and Maxxx showed my wife and I a few vehicles. Once we found the Ford Edge SEL Maxxx worked with us to get us the options we wanted. Also the price the dealership was fair, and they gave me a fair trade in for my old Ford Mustang. I would have to say the best experience was there was no "High pressure" sales, or feeling like you were paying too much. I will continue to get my vehicles from this dealership. We are very happy with the car. More

Awesome service! I bought an F150 Platinum from Maxx. He has been at the dealership for many years (a good sign) and was one of the best sales reps I've ever dealt wit I bought an F150 Platinum from Maxx. He has been at the dealership for many years (a good sign) and was one of the best sales reps I've ever dealt with. (I've purchased 30+ new cars in my lifetime and once worked at a dealership so I know the game.) He is totally honest and will fix any issues that come up. I rarely write reviews, but Maxx deserves the best review possible. I will recommend him to my friends. More

Absolutely Not. Shady Tree, SHADY TREE!!!!! Found On Road Dead. I believe it now that I've purchased a vehicle from here. I had the unfortunate experience of buyi Shady Tree, SHADY TREE!!!!! Found On Road Dead. I believe it now that I've purchased a vehicle from here. I had the unfortunate experience of buying my first new car from here; a 2013 Lincoln MKZ. For starters, the car was a lemon. My carfax was dirtier than most. In the first year alone, my vehicle spent 2/3rds of the time of ownership in their shop being repaired. I've been in more rental vehicles than what a new car would warrant. In the first year alone, I had to have a fuel tank replaced, my front axle was removed (when they did this repair, they didn't even think to give me a front end alignment after reassembly), my front seat was faulty (at the end of this repair, the mechanics literally left the faulty pieces sitting in my back seat), I could go on and on. The repairs are literally half done and temporary. I asked Lincoln to buy back the car four times, requesting a new one. They denied me all four times, sticking me with the vehicle. Customer service at the dealer level and at the corporate level is the worst I've ever seen. I've been here so much, individuals know me by name. I've even written individual letters to the board of directors and the customer service managers at the corporate level with no response. I've witnessed the turnover rates of the service individuals in the service bay. As I live some distance away, I always call two weeks ahead to schedule appointments and request loaners because I've become used to their times of repairs. On average, my car spends a month in the shop just for repairs. Often, when I arrive for appointments I made two weeks earlier, there's ALWAYS drama!!! The loaner I requested was given out, or the the loaner car was dirty. They even offered me a Ford Focus once for a loaner, and I was furious. I didn't purchase a Focus - rule of thumb typically is for the rental to be comparable to the car you own. I've had rentals for so long that it gets embarrassing when friends are questioning if I'm actually driving my car vice a rental. It's obvious they don't take care of their customers, which is why I left. You couldn't pay me to buy a car from here again. This dealership is literally the worst experience I've ever had. This dealership has ruined the Ford/Lincoln brand for me as a customer. I wouldn't handle this dealership with a long handed spoon. More

Outstanding! My wife and I purchased a 2015 Ford Explorer Limited.Chappy and Alex facilitated the sale. This sale and interation was the absolute best experience My wife and I purchased a 2015 Ford Explorer Limited.Chappy and Alex facilitated the sale. This sale and interation was the absolute best experience I have had at or with a dealer in 38 years - we will be back. Chappy gave it to us candid and straight - traits that are not very common in the sales business! Chappy even gave us more for our trade than we were expecting. Alex, our sales consultant, never pressured us and our closing agent, Cynthia Hatcher in Finance, was absolutley phenomenal. Our experience at Ourisman was a great welcome back to the Ford family. Ask for Chappy! More

Aweson My husband ND I had a very bad experience with our first car we purchased else where. And i must say Maxx made up for it. He was very honest and had o My husband ND I had a very bad experience with our first car we purchased else where. And i must say Maxx made up for it. He was very honest and had our best interest in heart. You can not find that kind of costumer service everywhere. We truly appreciated it and will recommended him to anyone we know who is looking for a new vehicle. THANKS More

Best in the Business Maxx assisted me with purchasing a new car. We had discussed several different options over the course of a few months. We also went through all of th Maxx assisted me with purchasing a new car. We had discussed several different options over the course of a few months. We also went through all of the numbers top to bottom there were no surprises. Additionally what i enjoyed best was there wasnt a rush and i didnt feel any pressure to buy. Thanks to Maxx I'm cruising in a brand new 2015 Ford Mustang GT. More

The is no better Sales Associate than Max I just leased by fifth car from Max To say the least I trust him and only him to give me a great deal and extraordinary service in other words...As lo I just leased by fifth car from Max To say the least I trust him and only him to give me a great deal and extraordinary service in other words...As long as Max is Ourisman I will be a loyal customer. I met him there and he is the reason I keep coming back. Thank you Max for making me more than just a customer thank you for treating me like a friend. May you continue to have tremendous success at Ourisman Lincoln they are very fortunate to have you. Rev. Dr. Charlette E. Stokes More

Never Give Up My experience was great I'm glad that I had the car salesman I had he didn't give up until he got me into the car I wanted . My experience was great I'm glad that I had the car salesman I had he didn't give up until he got me into the car I wanted . More

Poor Service --Dangerous Car Don't Buy I have purchased two cars from this dealership, an '09 Ford Flex and a '15 Lincoln MKZ. I always thought their service was good, although overpriced. I have purchased two cars from this dealership, an '09 Ford Flex and a '15 Lincoln MKZ. I always thought their service was good, although overpriced. I was almost -- dead wrong. They charged me $1,500+ for brake work on the Flex that was done in a negligent manner. The wheel acted as a circular saw, slicing the brake line. I ended up with no brakes on I-95. Do you think that's bad? They would not properly reimburse me for the poor workmanship. Don't buy from Ourisman. Don't believe there claims about service. Run while you can -- because driving an Ourisman Ford might just kill you... More