Ourisman Fairfax Toyota

Superb customer service We have 2 Toyotas and always use Ourisman Fairfax Toyota when we need dealership service. Nick Agrella is always kind, professional, and highly com We have 2 Toyotas and always use Ourisman Fairfax Toyota when we need dealership service. Nick Agrella is always kind, professional, and highly competent. He provides the best customer service we have ever received at any auto sales or service business. It is actually a pleasure to take the car to them. Even if it is just a national recall with no cost, Nick will offer a free wash and interior vacuuming. Also, they have good donuts. More

Service for our 2014 Camry XLE We had wonderful customer service from our Representative, Nick Agrella. He was very professional and assured us timely service for the 40,000-mile c We had wonderful customer service from our Representative, Nick Agrella. He was very professional and assured us timely service for the 40,000-mile checkup. Nick has been very fair with pricing and always returns the car in just-washed condition. On the rare occasions additional work is needed to be done, Nick calls and prioritizes so we can make educated decisions. The Service Department is very well organized and each Staff Member / Technician is courteous and gives you their immediate attention. The service area is immaculate and well run. The quality of the work is A++ and we have purchased and serviced all of our Toyotas with Ourisman since the early 1990's. Thank You to Nick and the entire Service / Sales Team at Ourisman for keeping up your High Standards. . :) More

Consistently Good Service I own two 2012 Toyotas and always take them to Ourisman Fairfax Toyota for service. Nick Agrella and the other service representatives consistently g I own two 2012 Toyotas and always take them to Ourisman Fairfax Toyota for service. Nick Agrella and the other service representatives consistently give honest advice and I have never had a complaint about the service performed. I am always treated courteously and my questions are answered fully. Overall, an excellent, well-organized operation. More

Best experience in Car shopping Excellent and Professional Service from the whole Sales Team. Ask for Greg Payne, the best Sales and Leasing Consultant. He was extremely profession Excellent and Professional Service from the whole Sales Team. Ask for Greg Payne, the best Sales and Leasing Consultant. He was extremely professional and provided incredible service. We felt great about our purchase the quality of the service that we received. Ourisman Fairfax Toyota is the place to go. If you want great service and personal attention, seek out this dealership! More

Great Job Here are my feedback with my previous purchase of Toyota Corolla LE 2016. I would definitely recommend you as a sales consultant you did a exceptional Here are my feedback with my previous purchase of Toyota Corolla LE 2016. I would definitely recommend you as a sales consultant you did a exceptional job from the moment we are looking for the location you were very approachable and accommodating to us you made an effort on meeting and waiting us outside while we were looking for the dealership location. The process was very quick, it only took couple of hours the price negotiation interest even it was still very high for me which I understand since I am just new here in US and doesn't have any earnings for the credit score yet and I appreciated that you help me to sort this out and I hope the monthly interest rate will go down soon once Im earning my credit score and I will pay on the right time, the business manager and Tony was helpful in order for me to get the car. The place was pretty fine, neat and organize. I was able to drive my car on the day and got my car insurance as well since there was a consultant inside the dealership who helped me a lot. Overall it was great experience to purchased my car at your dealership, one thing I was just bit disappointed as well as my Dad was when the time we were negotiating with the business manager, I know its hard to decide for car specially if you are on the negotiation for the price, and it will take time to decide because I'm still trying to sort out everything for the decision however the Business Manager told us "I thought we will work this out today" that word just frustrates me and my Dad as a customer service experience he was bit out of his patience on waiting for me to decide that time I know its getting busy but its how it goes. After that everything goes smoothly after I decided. I also have the claim discount for my company since Im working in United Airlines and I asked for that how does it applies on the car which I want to purchase, but I think my question and claim discount was totally forgotten. Anyway this is my summary for my whole experience, I apologies for the late feedback. I salute you Tony for being very helpful we appreciated it so much. I will come back to your dealership soon for the maintenance and check up. Have a great day! More

What a great customer service! I have purchased Corolla with help of a wonderful sales person QUI. He provided me the exceptional customer service with kindness and professionalism. I have purchased Corolla with help of a wonderful sales person QUI. He provided me the exceptional customer service with kindness and professionalism. Even after I picked up the car, he tried to help me several times. I know he is there always for me even after the sales has ended. The finance manager was really informative and explained everything I need to know and recommended me the several options. But he never pushed to purchase any of the options like other dealers did. I will not think about purchasing Toyota in any other place but Ourisman. Ourisman is the BEST!!!! More

Excellent first 5000 mile service This first service at 5000 miles on a new 2016 Camry was fully and carefully explained as to work done and follow up due. Work was completed as estima This first service at 5000 miles on a new 2016 Camry was fully and carefully explained as to work done and follow up due. Work was completed as estimated, and the added courtesy car wash was welcome. The overall experience was a good confidence builder for the organization. More

impromptu Prompt, explanations suited for a lay person, I was approached immediately when I looked puzzled as to where to go. Athmosphere very business like an Prompt, explanations suited for a lay person, I was approached immediately when I looked puzzled as to where to go. Athmosphere very business like and way above with my previous experiences at other dealerhip- More

Truly exceptional! A referral from an Admiral of another Embassy brought us to the dealership. We needed to change two vehicles. I went together with my boss the Naval A A referral from an Admiral of another Embassy brought us to the dealership. We needed to change two vehicles. I went together with my boss the Naval Attaché, back in 2005. My boss went there with no intention of closing any deal that day, but after checking the possibilities, we had to opportunity to finish the day with a much better deal, then the one we were having with another brand. Since then we have been leasing vehicles with just that dealership. Several of the Argentine Navy personnel working in Washington went there to deal with Tony Armendariz, like we did in the first place. Tony looks at us and greets with his: “How are you doing?” And we say: (“¡Queremos un auto con las 3 Bs: Bueno, bonito y barato! “ We want a 3 B’s car: Good, beautiful, and inexpensive). And no matter if it was a new car or a pre-owned one. Tony always managed to get the people who went there happy with the deal. There were times that issues happened, like when a Senior Chief Petty Officer bought a used Ford Windstar with Tony. Some time after that, the VCR stopped working. I still remember how weird sound to me when explaining to the SCPO that it was probably unrealistic to have it repaired, but Tony having had closed at least five deals with us in the last twelve months, got the SCPO happy with a new DVD player. I don’t recall similar situations with the Toyota vehicles that we purchase, but the brand is known for their reliability. Last week we changed our Camry, and Tony is still there, with the same good relationship with us, as when we started. I know Tony's name. At the Service Department, we have also a wonderful woman who always takes care of us in a great way, I had never had the need to speak for a long time with her, and probably that it's why now I don't remember her name. We always got everything done in a proper way. I know that this review with over ten years of dealing with a truly exceptional dealership is long overdue, but I'm finally getting it done. I would also like to mention Taye, who has also been very helpful on numerous occasions when our negotiation options were very narrow. Both together have been working for years making sure that we continue coming to them to renew our leases, and to purchase our cars. Thank you guys! Guillermo Sanchez Embassy of Argentina - Naval More

Recommend people to buy car from Tony First I would like to start by saying thank you for your help ( Tony Armendariz, and the manager Gaurav Gulati). There customer service was fantastic, First I would like to start by saying thank you for your help ( Tony Armendariz, and the manager Gaurav Gulati). There customer service was fantastic, specially Tony Armendariz. He was very helpful and understandable person. So, I would recommend customer to buy car from this dealer (Oursiman Fairfax Toyota). Once again thank you. More