Ourisman Fairfax Toyota

Excellent Work I use only Ourisman Toyota to purchase my cars because their service department is the best. Friendly, honest, great customer service. Appointments a I use only Ourisman Toyota to purchase my cars because their service department is the best. Friendly, honest, great customer service. Appointments are kept, and delivery of vehicle is when promised. More

Excellent service Simon handled my case patiently and your service staff finished the task very soon! He said it may needs 2 to 3 hours but actually took less than one Simon handled my case patiently and your service staff finished the task very soon! He said it may needs 2 to 3 hours but actually took less than one hour More

Purchase of 2017 Toyota Avalon The sales representative, Thomas Johnson, did an excellent job in explaining the car's features. I was very impressed with the helpfulness of the ent The sales representative, Thomas Johnson, did an excellent job in explaining the car's features. I was very impressed with the helpfulness of the entire staff at Ourisman Fairfax Toyota. More

Front Bumper issue We had issues with loose front bumper and shield under the bumper. I am very pleased with the honest work and cost and advise. thank you. We had issues with loose front bumper and shield under the bumper. I am very pleased with the honest work and cost and advise. thank you. More

Service Dept. I was waited on almost immediately as soon as I arrived. Practically no waiting time. I had an oil change and tire rotation. Great customer service! I was waited on almost immediately as soon as I arrived. Practically no waiting time. I had an oil change and tire rotation. Great customer service! More

Everything was execellent with scheduled service Dealership provides quality service, Staff is very friendly and professional. Estimate and cost of the scheduled 35,000 mile service was on point. Dealership provides quality service, Staff is very friendly and professional. Estimate and cost of the scheduled 35,000 mile service was on point. Facility is comfortable and inviting. Waiting room is comfortable. More

Good job Everything needed for my routine maintenance was done within the estimated time and cost. The Service Manager was friendly and courteous and the addit Everything needed for my routine maintenance was done within the estimated time and cost. The Service Manager was friendly and courteous and the additional items that I indicated needed attention were resolved. The waiting area was comfortable. More

Faulty safety warning buzzer I assume this review is with regard to an attempt to increase the volume on the warning buzzer on my new RAV4 that I purchased on 28 April 2017. The I assume this review is with regard to an attempt to increase the volume on the warning buzzer on my new RAV4 that I purchased on 28 April 2017. The service representatives, Michael and an assistant, attempted to increase the volume of the alarm buzzer that could hardly be heard. They found that there is no way to do this. They were unsuccessful and I was given two choices; 1. accept the car as is with the low volume warning buzzer or 2. Go back to the dealer and get a new car with a buzzer that could be heard. We checked out three other 2017 RAV4's, one at the service center and two at the new car sales building, The volume on all could hardly be heard so I kept the RAV4 that I recently purchased 4 days before. I consider this a safety hazard and the vehicles should be recalled and the buzzers replaced with one that can be heard. More

Maurice Allen is great! Maurice Allen has been my Service Manager since I bought my 2002 Land Cruiser from Ourisman. He is the reason I have purchased 4 other Toyota's! I sti Maurice Allen has been my Service Manager since I bought my 2002 Land Cruiser from Ourisman. He is the reason I have purchased 4 other Toyota's! I still have my 2002 Land Cruiser & it has 217,000 miles and going strong! Great job Maurice! More

Oil change and alignment Dane took care of me when I walked in, even though I was about 20 minutes ahead of schedule. I waited for my vehicle to be taken care of and he updat Dane took care of me when I walked in, even though I was about 20 minutes ahead of schedule. I waited for my vehicle to be taken care of and he updated me a couple of times on the status. He reviewed everything done to and checked on my car before turning me over to the cashier. More