Ourisman Fairfax Toyota

Excellent Everything was great, excellent customer service, very professional employees, very friendly, they behave very well. Over all everything went well and Everything was great, excellent customer service, very professional employees, very friendly, they behave very well. Over all everything went well and I highly recommend for everyone More

Major service, quick turnaround My Prius had its 100K service on a Saturday morning. I arrived a bit earlier than the appointment time, was offered an inexpensive rental car but I el My Prius had its 100K service on a Saturday morning. I arrived a bit earlier than the appointment time, was offered an inexpensive rental car but I elected to wait. My car was completed in the the estimated time while I enjoyed my book, tea and a donut. I was home by lunch time More

Great Dealership Maurice Allen always takes great care of us. Gets us in and out in the estimated time, and makes sure the job is done well. We needed some extra wor Maurice Allen always takes great care of us. Gets us in and out in the estimated time, and makes sure the job is done well. We needed some extra work and he explained what was involved and the cost. We were only there an extra 45 minutes. He always works hard to minimize the time I am waiting. The waiting area is very customer friendly with great space for doing work or relaxing with a donut and coffee. More

Great customer support Maurice Allen is very customer focused!!! I brought my 2015 Sienna in for a state inspection in order to renew the vehicle's registration. Even thoug Maurice Allen is very customer focused!!! I brought my 2015 Sienna in for a state inspection in order to renew the vehicle's registration. Even though VDot said only a safety inspection, Maurice pointed out I required an emissions inspection since it had been two years since last test. Normally a customer must schedule an appointment for the emission's testing, but since I was there already for a state inspection Maurice was able to get both accomplished. This is why I keep coming back to Ourisman for new cars and service. More

Perfect from walking in to drop off the car for service and then picking it up. Professional, courteous staff across the board.... NO ONE could ask for bett from walking in to drop off the car for service and then picking it up. Professional, courteous staff across the board.... NO ONE could ask for better courtesy, efficiency and quality of service. More

Regular service The service was excellent as usual. All personnel are professional and work to provide you all you need. I am very happy with the service and will c The service was excellent as usual. All personnel are professional and work to provide you all you need. I am very happy with the service and will continue to come to the dealership. More

Continual Great Service I was driving passed the Fairfax City service center and realized that my 2013 Highlander was due for its 50,000 mile service. I stopped in to make a I was driving passed the Fairfax City service center and realized that my 2013 Highlander was due for its 50,000 mile service. I stopped in to make an appointment and wound up leaving it for the afternoon. My service rep (Simon Lumpkin) offered to take my car right away. I drove away in a loaner car. Within 45 minutes I received a telephone call from Simon telling me that the maintenance technician had completed the checklist and recommended a few items that needed attention. I authorized the service and received another call about two hours later telling me my car was ready for pick up. I drove home in a clean car that is completely up to date (service wise). I've been bringing my cars to Ourisman's Fairfax City service center since 2006. I've always received fast courteous service from competent and professional service reps and technicians. They are the best. More

Oil Change Very good service . Will come back again Service person was very friendly and helpful. He is the employee to keep. Waiting room is clean too. Very good service . Will come back again Service person was very friendly and helpful. He is the employee to keep. Waiting room is clean too. More

Rating Dane Dane provided me with terrific service; explained all; and even set up my follow-on appointment. Great to work with. I will return to Ourisman Toyot Dane provided me with terrific service; explained all; and even set up my follow-on appointment. Great to work with. I will return to Ourisman Toyota for sure! More

Great customer service I took my car to Ourisman Toyota of Fairfax for service and Simon was my service specialist. He was friendly and professional. I would recommend Ouri I took my car to Ourisman Toyota of Fairfax for service and Simon was my service specialist. He was friendly and professional. I would recommend Ourisman Toyota to everyone. Professional people and amazing service. More