Ourisman Fairfax Toyota

Excellent service and price on used Prius. 20 minutes ago-Edit I was given excellent customer service when I purchased a 2005 Toyota Prius, including our primary point of contact in sales, Alb 20 minutes ago-Edit I was given excellent customer service when I purchased a 2005 Toyota Prius, including our primary point of contact in sales, Albert, the service representative, and Albert's supervisor on the sales floor. Ourisman charged below the Kelly Blue Book price for the car (even when accounting for the $850 dealer fee standard with each car) and included a brand new hybrid battery, which made the car an even better deal. My daughter and I felt safe--all the employees wore masks (as legally required), and there was a sign on the door requesting customers wear masks. More

can not trust I had brought my car in for a recall and to find out why my AC was not working. Brian did not fully explain the whole process to me or what they were I had brought my car in for a recall and to find out why my AC was not working. Brian did not fully explain the whole process to me or what they were doing and was told to just pay $300 and that they will identify the leak in my car's AC. He then told me to come back in a few days so they can identify the leak. I then verified with him to ask if additional charges will be made when I come back and he said no more additional charges. When I went back to the dealer today, Brian tells me I need to pay an additional $1400 to fix my AC. I was surprised and he denied his claims of not needing me to pay anymore additional charges. I had gone to another auto shop the previous day to check my AC and he only charged $25 for evaluation. I do not appreciate people taking advantage of customers during harsh times like these. More

There service are too slow, they dont care about others times. I was wondering about 2017 Camry se smart key and thats been more then 3 weeks still they couldn’t let me anything. I do talk to manager Mr. G times. I was wondering about 2017 Camry se smart key and thats been more then 3 weeks still they couldn’t let me anything. I do talk to manager Mr. Gaurav Gulati and Walter there behavior was really rood I couldn’t even believe that time, that im talking to a dealership. Dear manager please make sure That your employee know how to behave with customers and handle Customer. Thank you More

Outstanding Experience Thank you to Tony for your excellent service, and the Ourisman team as well! We appreciate all that you did to take on board our interests, help infor Thank you to Tony for your excellent service, and the Ourisman team as well! We appreciate all that you did to take on board our interests, help inform us about the cars and their particulars, and work with us on our purchase. You even had the bow on the car at the very end! Thank you for a great car buying experience! More

Excellence!!!! The service was good, thank you Tony for your help and Mr. Taye. If anyone is looking for a car go to ourisman and look for Toni Armendariz. The service was good, thank you Tony for your help and Mr. Taye. If anyone is looking for a car go to ourisman and look for Toni Armendariz. More

Over the top My regular maintenance went fine, but I had to return for a problem I was responsible for (lost my keys). I stopped back in with a friend and got Mel My regular maintenance went fine, but I had to return for a problem I was responsible for (lost my keys). I stopped back in with a friend and got Melanie, my original service rep. She and another person helped me search in my car for my keys (I knew they were there). She found them in record time. My friend commented on how nice and helpful they were. As a woman myself, we each have had less than stellar service elsewhere. Kudos!!! More

Excellence The service was so good awesome, Ibra was so welcoming and helped a great deal. Ten too was helpful. I am happy to be associated. Thanks The service was so good awesome, Ibra was so welcoming and helped a great deal. Ten too was helpful. I am happy to be associated. Thanks More

Very happy with our new car! We were very happy with the way we were treated at Ourisman Toyota! The team there always seemed attentive to meet our needs! We could not be happier We were very happy with the way we were treated at Ourisman Toyota! The team there always seemed attentive to meet our needs! We could not be happier we chose to do business with them. Special thanks to our sales representative Ibrahim! More