Ourisman Fairfax Toyota

Great service Luis Galarza is great adviser having effort to help and satisfy this customer. Also, technicians did have good troubleshooting and repairs on the car Luis Galarza is great adviser having effort to help and satisfy this customer. Also, technicians did have good troubleshooting and repairs on the car. Invoice he sent me in e-mail is helpful to read before I picked the car. More

Great service I came there for service work on my car. However I ended up trading mine. But the service I have received in the service department has been excellen I came there for service work on my car. However I ended up trading mine. But the service I have received in the service department has been excellent. Fast service is just what I like, especially because I come without an appointment. Simon Lump... (not sure of his last name) was superior. I have worked him before, very professional!!! More

Routine 35000 mile service for Prius Helpful, courteous and highly professional staff, work was performed promptly and exactly as promised. I have high confidence in this dealership, whi Helpful, courteous and highly professional staff, work was performed promptly and exactly as promised. I have high confidence in this dealership, which has earned my trust. More

Periodic Maintenance Visit Had a very efficient maintenance experience as always, including quick scheduling of an appointment at my convenience, quick service when I got there, Had a very efficient maintenance experience as always, including quick scheduling of an appointment at my convenience, quick service when I got there, quick provision of a loaner car, and excellent maintenance done before I expected. Only concern I have is that when considering whether to buy four new tires, we were not told that there would be a four-for-three tire sale coming up in three days. Good thing my wife had the good sense to ask, or your sales personnel would have let me purchase four new tires on the spot! I would have expected that your personnel would have told a "valuable, long time customer" (such as you call me) about the sale, thereby saving me significant money. We will return next week to take advantage of the sale. More

I received an Excellent Service. I give 5 stars. thanks! Assistant manager Carroll H was very helpful and professional. He explained to me the issues of my car, and took care of the problem. Overall my exp Assistant manager Carroll H was very helpful and professional. He explained to me the issues of my car, and took care of the problem. Overall my experience was very satisfactory. More

Picky Car Owner I am overly sensitive when a service is needed on my Highlander. I am extremely picky on who services my vehicle because I want the work to be complet I am overly sensitive when a service is needed on my Highlander. I am extremely picky on who services my vehicle because I want the work to be completed correctly. I also don't want to pay an arm and a leg for the service either. Ourisman lets me have my cake eat it too.Dane takes care of me. Healso recomemnded the extended service till 45K and I couldn't beat the rice. Tis is theservice that I appreciate and come to expect from Orisman. From where I stand as long as Ourisman and Dane continues to provide such customer support I will contimue to not only have my vehicles serviced at Ourisman but will continue to purchase my vehicle from Ourisman. More

Great experience I had a very positive experience at the dealership, the service was great and quick. Luis helped me figure out which type of service my car needed and I had a very positive experience at the dealership, the service was great and quick. Luis helped me figure out which type of service my car needed and also offered to have my car washed. I’ll definitely return to this location for any future service. The facility was organized and served as a good working environment while I waited. More

Outstanding Service The Ourisman Toyota Fairfax team are rock stars. My 10-year old Matrix was long overdue for service and I was anticipating a big bill. They gave it a The Ourisman Toyota Fairfax team are rock stars. My 10-year old Matrix was long overdue for service and I was anticipating a big bill. They gave it a thorough checkup and performed the scheduled maintenance and oil change and the "Cub Car" is running like a champ again and no big bill. They outlined items that might need addressing in the future, but there was no pressure to have unnecessary work done as I've experienced at other dealers in the past. I was even provided a loaner car so i could make it to a funeral service. This team provides a really great service experience time after time. Thank you! More

great services the sales person was helpful he understood my need,and delivery exactly what I was looking for also I went home happy thank you all the sales person was helpful he understood my need,and delivery exactly what I was looking for also I went home happy thank you all More

Great service Everyone was very friendly and professional. Marcus, Tony, and Ten worked well with us to give us the best possible deal. Highly recommend Ourisman Everyone was very friendly and professional. Marcus, Tony, and Ten worked well with us to give us the best possible deal. Highly recommend Ourisman FAIRFAX Toyota. More