Ourisman Chevrolet of Rockville

I was an internet buyer and I was careful to read the fine print, and in the fine print it CLEARLY states that the freight will be added to the internet price, and I asked Ashleigh if I was going to be c fine print, and in the fine print it CLEARLY states that the freight will be added to the internet price, and I asked Ashleigh if I was going to be charged the freight and she said yes. When I went to the finance dept they charged me the freight charge, but I was not surprised, because it was on the internet. The finance guy even worked with me a little on the interest rate. Internet buying can be a good experience if you verify everything first. I've purchased more than 30 new cars and this was one of the least stressful experiences, thank you Ourisman Chevrolet. More

At first when I met Brandi and Jimmy they came off as very nice and concerned about my car but once you deal with them they act as if they are irritated with you. The young man and the young lady that w very nice and concerned about my car but once you deal with them they act as if they are irritated with you. The young man and the young lady that were working at the front desk were very nice and gave me a warm feeling but Brandi and Jimmy were the complete oppisite. My car came out fine but there were a few problems that I noticed right away. When I came to pick up my car, poor Meagan with her red face had a lobby full of customers and looked like she was completely stressed because the two managers were no where to be found. In my opinion the work came out ok but took entirely too long for minor work. Would never take my car here a again until it's under new management. The work was done back in June or July if I remember correctly. More

We have been using Ourisman for years and their service department continues to be the star of the dealership. Nelson is a great service adviser and always takes care of us when we come in. He gives us t department continues to be the star of the dealership. Nelson is a great service adviser and always takes care of us when we come in. He gives us timely updates on what is going on with the vehicle and lets us know if there are any issues. They also inspect the vehicle while it is in and point out if there are any other items requiring service. While all dealers do this they are not pushy and really only point out things that should be fixed the decision is always left to you. As a result they have caught things before they left us stranded on the side of the road or caused a major repair like cracked belts and worn brake pads. We always go here for our major maintenance because it is fixed correctly the first time every time. More

If your car is under warranty, than everything is always fine... But after that there appeared a "lot of issues to be repaired or replaced". This was the reason I switched to my trusted technician. Thank fine... But after that there appeared a "lot of issues to be repaired or replaced". This was the reason I switched to my trusted technician. Thanks, Viktor More

I had been in the market to find a new vehicle because my old one had been totaled. I found a Ford Freestar at Ourisman rockmont Chevrolet and was very interested because the internet price was good. I went old one had been totaled. I found a Ford Freestar at Ourisman rockmont Chevrolet and was very interested because the internet price was good. I went to the dealership and I had talked to a man named Andy and he then referred me to Bart. Bart was nice at 1st, however when I started to look at the vehicle more closely and the issue's with the vehicle and inquired about them, he made the comment, "Would you like to buy and brand new Van then". His attitude was not so nice. I was rushed into purchasing the vehicle when I wasn't even convinced it convinced it was mechanically sound even though Bart had assured me it was COMPLETELY STRIPPED APART to pass Maryland inspection. After I purchased the vehicle and put it through Virginia state inspection and emissions, which I had to pay to have some things replaced in order for it to pass Safety inspection, all of a sudden mechanical things had started to happen and I had only had the vehicle 2 weeks. I called the used car manager Ben to express my concerns. He told me to make a list of Concerns which I did and I presented it to the service department. I was told everything would be fixed. After I picked up the vehicle the same mechanical things that were suppossedly fixed started having issues again and on top of that it began to have transmission issue's. It seemed very clear that this Dealership had no interest in making sure customer's were satisfied. I will never recommend or purchase from this dealership again! Alison More

Andy Mikan knows cars and will give you the straight scoop. He's been all around the business and settled into putting people in the right cars at the best prices. Soft spoken, no pressure, the real s scoop. He's been all around the business and settled into putting people in the right cars at the best prices. Soft spoken, no pressure, the real story -- if it's the right vehicle for you he'll make it work. If he thinks it's wrong for you, he'll let you know why. Andy usually takes Monday off, so make sure he's there. If you are buying a Chevy, talk to Andy. He takes a long term view and prefers to make a friend and customer for life. More

This ddealer is fantastic. To start with, every one was cordial and friendly, and not just the type of sleazy friendly when you know they view you as a mark. I was there to buy a Volt, and they had the la cordial and friendly, and not just the type of sleazy friendly when you know they view you as a mark. I was there to buy a Volt, and they had the largest selection by far. Rohan went on a test drive with us and spent the entire trip answering our questions and explaining how things worked. By the time we were done, I had a working knowledge of the car. When it came to the purchase price, Richard gave us an incredible deal and was *extremely* fair. We had done our research before and knew what a good price we finally received. Even though we had a tense moment, Richard remained professional and courteous. The professionalism extended after the sale. I honestly believe that they would correct any issue we might have, if we had any, which we don't. I highly recommend this dealership to all. I will definitely buy from them again. More

Having seen my share of bad movies which involve a shister car salesman, I was apprehensive about the experience of buying my first brand new car. Richard Cunningham and Adam Kreger completely blew m shister car salesman, I was apprehensive about the experience of buying my first brand new car. Richard Cunningham and Adam Kreger completely blew me away with their patience with my quirkiness (I name ALL my cars, and they absolutely humored me by referring to my old and new car by their "appropriate titles"), explanations of pricing/details, and staying after hours to get my car ready to rock. I LOVE my new car. I've really appreciated their follow up to tell me that Fabio, my faithful steed, is set to go to a new home and to make sure I am in love with Yoda, my new car (I AM. freaking awesomeness on wheels). Their knowledge of the capabilities of each of the models/variations, different years was IMPRESSIVE. I am 3rd generation GM--my dad and grandfather GRILLED me about the line ups of each model year so to find some classy gents who could challenge my repertoire? Touche fellows!! Bloody good show. I'm an "ourisman rockmont" lifer. They drove 2 hours one way to get me the car I wanted. same day. Impressed with the pricing, professionalism, humor (being funny is a requirement in my book!), selection, and work ethic. IF you couldn't tell, I'm a fan. Cheers to a great team--Yoda sends his best. Lily More

Beware; The relationship ends after you purchase a vehicle. I bought a vehicle from here on 6/22/2012 and two days after driving it I found an issue with placing the vehicle into reverse. I called my vehicle. I bought a vehicle from here on 6/22/2012 and two days after driving it I found an issue with placing the vehicle into reverse. I called my salesman as I sat in the parking lot where I noticed the transmission grinding for the first time. Called my salesman a second time two days later, never received a phone call back. I setup an appointment with my local dealer to have the car inspected. The Services Consultant ended up giving me the run around, telling me there was nothing they could do. I then called Charles at Ourisman, as he was the one who handled the finance end of the sale. He provided guidance and advised he would follow up with me after speaking with his Service Manager. I told Charles about Emerson not responding to my voicemails, minutes after our call ended, Emerson called me with some lame excuse that he had been out of the office. Guess he had forgot that he left me a voice mail about receiving my insurance, the evening I left my second voicemail. DUH, it was obvious you were in the office! DON'T BUY HERE IF YOU WANT SOMEONE THAT WILL HELP YOU WHEN YOU NEED HELP! I have yet to receive a follow up call from Charles or Emerson in regards to the issue with my vehicle.... It appears I've bought a used vehicle and the warranty's don't apply because no one wants to fix the problem. ***UPDATE*** Charles contacted me on 07/06/2012 and handled the situation. The issue got direct to the Service Manager, Tom on 07/09/2012, whom handle the situation in a professional manner and provided a quick response. Tom was a great guy to speak with and provided me information in regards to a recent bulletin that GM posted in regards to the issue I am having. I would like to thank Charles and Tom for their assistance. More