Ourisman Chevrolet of Bowie

Service at Ourisman Chevrolet Bowie on 12/14/17 The service agent I dealt with name was Chris. He has excellent customer service skills and handled what I needed done. Chris also gave me recommendat The service agent I dealt with name was Chris. He has excellent customer service skills and handled what I needed done. Chris also gave me recommendations on service I need in the future due to the mileage I have on the vehicle. Also I heard Service agent Buddy Reio was out sick. Tell Buddy I said hello and a speedy recovery. Thanks. More

Great Experience, not pushy, and everyone was friendly I started the process through the USAA Car Buying program, which alerted dealers of my inquiry. I was very specific about what I was looking for, and I started the process through the USAA Car Buying program, which alerted dealers of my inquiry. I was very specific about what I was looking for, and they had my *must have* items, and close to the rest, but a truck with a bunch of extras for far less than what I expected. Meredith Miller was very helpful in answering my questions and getting things lined up for my visit and trade-in evaluation. When I arrived, she promptly put me in contact with Chris Powell who took me to the truck and off for the test drive. Chris was very helpful and knowledgeable about the Truck and its capability. We discussed my needs as well, and what I was looking to do with the truck, the $5k question was the V8 options, as that was my one waffle point. After the test drive, and our discussions, the deal was made. I had already arranged to finance prior to shopping, and Chris was quite willing to run the numbers and multiple options, as it worked out, I got the GM pricing for military, as well as the GM %0 with a lower payment, deal done. Why did I like the experience with this dealer? First, it wasn't a high-pressure sale effort, it was more like two guys talking about a vehicles capability, pros and cons, and what I would like, and might not like about the truck; and what I would love about it. Everyone at the dealership, from the moment I walked in, was friendly and welcoming without acting like sales sharks. I had several conversations that had nothing to do with selling me a thing, and I was never once uncomfortable or felt like I was a mark to make a deal and get out the door. Finance was pleasurable, and I'll say that Chad was very enjoyable to spend time with and bless his heart, he was really trying to work on those extended warranty options and deals. He wasn't pushy, he presented his case and offered options and he provided good points of discussion. While we finished up paperwork we had a good conversation about family, kids, and other topics. More

Best Service Advisor in 40 years!!! My car is still at the dealership unfortunately waiting for a transmission tech, but my service advisor Kieth has been in constant contact with me. Wh My car is still at the dealership unfortunately waiting for a transmission tech, but my service advisor Kieth has been in constant contact with me. When I stopped by to get something out the car, Kieth linked me with another ZL1 owner, and I ended up spending almost 2 hours at the dealership just talking, sharing and comparing our cars. It was a great experience. At almost 40 years of age, and with at least 10 cars purchased in my life time from various dealers, Kieth is without a doubt the best service advisor Ive ever had the pleasure of dealing with. Although I'm sure many of the other advisors are good, I wont deal with anyone but Kieth, as the customer service is top notch, and he treats my car as if its his own; a very rare quality found in service advisors today!!! More

"Cancel The Missing ... I AM A CUSTOMER FOR LIFE" I gave up hope of buying a new car after retiring in 2012. Lack of Credit Worthiness plagued me and I was fed up with Dealership Rhetoric "Come see u I gave up hope of buying a new car after retiring in 2012. Lack of Credit Worthiness plagued me and I was fed up with Dealership Rhetoric "Come see us we'd like to help you," High Service Charges, and Poor Customer Service, and then it happened. I took my 2008 Chevrolet to a budget mechanic who didn't know how to change my headlight. I swallowed my pride, came to Ourisman Chevrolet, Bowie where Keith Cobb won my loyalty with his Superb Customer Service. Mr. Cobb pointed out Ourisman's commitment to Veterans, and told me to show verification during checkout. In a word, NICE! Personally, I will drive any distance for good Customer Service. That's what I get EVERY TIME I come to Ourisman Chevrolet, Bowie Meredith Miller sent me a letter inviting me to come look at new cars and Meredith followed up with Email contacts. Ms Miller actually listened to my Email response concerning lack of credit worthiness, and convinced me Ourisman, Bowie "Will" help me. On October 10, 2017 Meredith Miller, Ozzie Turner, and Chad Silla asked me if I would like a 2017 Arctic Blue Chevrolet Malibu 4 DR SDN LT? Like a good customer I said, "Don't tease me." Within a short period of time, I drove off the lot on my terms. I am humbled by the "Ourisman Commitment To Excellence, and Genuine Ourisman Customer Service throughout their organization. Do you know the meaning of Ourisman Chevrolet, Bowie MD? I do. It means, "Consummate Professionalism 24/7" This is a Bravo Zulu Commendation for Meredith Miller, Ozzie Turner III, Chad Silla, Keith Cobb, The Mechanic Section, and Each of the Friendly Service Admins during Check Out Bob Johnson, Proud Customer For Life 2017 Chevrolet Malibu 4 DR SDN Arctic Blue More

Honest and excellent service Everyone was friendly. The sale person was honest from the beginning and gave me the right option for my situation and the finance job done was super Everyone was friendly. The sale person was honest from the beginning and gave me the right option for my situation and the finance job done was superb More

Great Experience. Thanks Chris Powell and Meredith Miller ! Chris Powell has offered very quick and efficient service over the years. He has provided answers to all of my questions and concerns. This is the 5th Chris Powell has offered very quick and efficient service over the years. He has provided answers to all of my questions and concerns. This is the 5th Chevrolet my family and I have bought since 2014 and Chris has been very professional every time. It's a pleasure to work with Chris and his team (Meredith Miller). I am very e-mail oriented with working out a deal before spending a lot of time at the dealership and they both have been very accommodating in saving me valuable time sitting at the dealership. I look forward to working with them in the future.... I'm predicting a new Corvette or ZL1 , fingers crossed ! If you are in the market for a new or used vehicle Go to Ourisman of Bowie and ask for Chris Powell and Meredith Miller. More

No more Doubt I did not go into the dealership expecting to walk out with a new vehicle. However, Chris and his team were able to help me find a car I liked and th I did not go into the dealership expecting to walk out with a new vehicle. However, Chris and his team were able to help me find a car I liked and the financing I needed to get the car within my budget requirements. There was no pressure, but alot of confidence. My salesman Derrick Banks provided excellent service and no pressure, but responded to all questions throughout the entire process. Shanise Craft worked diligently with me as we walked through financing options and Chris stayed positive through the entire process even when I had doubts. I will definitely use this team at this dealership again in the future. More

I have a new CAR! What a great car buying experience. We seriously went only to look at what was out there, but Chris was able to set me up with exactly what we were l What a great car buying experience. We seriously went only to look at what was out there, but Chris was able to set me up with exactly what we were looking for and answer any questions I had. And we walked out with a new vehicle and a great deal! He stayed with us from start to finish making sure we knew how to access all the "new car gadgets" too. Our financial manager, Rob was great too - again able to answer questions and give us the best options to fit our needs. Truly a great buying experience. And we are truly happy customers. More

My car keys were thrown in the trash and my other car was da Very poor service there at Bowie my keys to my car were thrown in the trash and my other car was damaged. I requested to speak with the GM of this loc Very poor service there at Bowie my keys to my car were thrown in the trash and my other car was damaged. I requested to speak with the GM of this location. Irene called me back with two other managers in the room, how rude and uncomfortable. The conversation went no where. There was no resolution just a TON of excuses and Bragging about how good there customer service is. Hmmm, I don't see how this is true if my original car keys were thrown in the trash and my car was damaged. The reviews are real in accurate your taking a risk with this location. At this location your a value of 0, they ask you to give them a perfect survey score because it helps them. What a way to hide the truth, and care nothing about the customer. I would love to get a call and hopefully a resolution from Bobby the owner, or should I just leave a voicemail just to be put right back in the hands of Irene. So uncomfortable and unsettling. More

Great experience Chris Powell listened to our needs and helped us to find the car we wanted. He was very knowledgeable of the Chevy product line, competitors product l Chris Powell listened to our needs and helped us to find the car we wanted. He was very knowledgeable of the Chevy product line, competitors product lines, and different offers available. Go see Chris! More