Ourisman Chevrolet of Bowie

Disappointing Service Appointment I purchased a certified pre-owned Yukon XL and brought it to Ourisman to to have all the fluids changed and some minor items serviced. I called ahead I purchased a certified pre-owned Yukon XL and brought it to Ourisman to to have all the fluids changed and some minor items serviced. I called ahead and scheduled an appointment but when I got there they said they would be with me in a minute and proceeded to stand around for 15 mins until "my" service advisor arrived. Mind you this was the first time I was there so why did i have to wait for "my" service advisor for a half hour when I never had one? Once he arrived I had to tell them everything I wanted done again thus taking another 15+ minutes. So my quick drop off was now at 30 minutes and then I have to wait another 20 minutes for the shuttle. So now I'm into this quick drop off for 50 minutes total! All that was annoying but when I get my car home I notice a slow leak and it turns out they didn't replace the drain plug in my transfer case properly so I needed a return trip. No thanks. I took it to the local GMC dealership which is a little further away but I have no time for Ourisman Chevy. More

Botched oil change Took the 2018 Sonic in for an oil change didn't get home before it started smoking from 301 & 50 to 410 stopped at the light smoke everywhere.Looked Took the 2018 Sonic in for an oil change didn't get home before it started smoking from 301 & 50 to 410 stopped at the light smoke everywhere.Looked under the hood oil everywhere!! Called them they took my # and didn't call back!! They suck never again YOU take my money and leave me hanging!! I had it towed now I guess they need to talk to LAWYERS!! More

Antonio was fantastic i give him 5 stars!!!! Antonio is fantastic I give him 5 stars!!! because of him I will come back to Ourisman of bowie for future purchases!!! Justin was great also....Than Antonio is fantastic I give him 5 stars!!! because of him I will come back to Ourisman of bowie for future purchases!!! Justin was great also....Thank you guys again I love My TRAX Patricia Bell of Bowie More

Antonio is the best I just bought a 2018 Trax from Antonio he is the best fantastic salesman I would definitely buy again because of him!! give him a raise!!! I just bought a 2018 Trax from Antonio he is the best fantastic salesman I would definitely buy again because of him!! give him a raise!!! More

Awesome people couldn't ask for a better group of people to help with buying a new vehicle. They went out of their way to give us the best deal. couldn't ask for a better group of people to help with buying a new vehicle. They went out of their way to give us the best deal. More

The best service I've received at a dealership Due to poorly trained staff at another Ourisman dealership, I was given wrong information about where to get my car service. I have a Hyundai and was Due to poorly trained staff at another Ourisman dealership, I was given wrong information about where to get my car service. I have a Hyundai and was told I had to go to Ourisman Chevrolet to get a part for my car. Mike was incredibly helpful, pleasant, and helped make light of a terrible situation. Instead of ushering me out the door to the correct dealer (Hyundai), Mike took my VIN number and ordered the part for my car. I truly appreciate Mike for going beyond the scope of his job, he works for Ourisman Chevrolet and had no obligation to service me, but he did and he apologized profusely for a mistake that he did not create but resolve. More

Ripped Off and Poor Service My wife brought a Chevy Traverse in with the check engine light on. They charged us over $4000 and kept the car for two days only to return it with t My wife brought a Chevy Traverse in with the check engine light on. They charged us over $4000 and kept the car for two days only to return it with the light on. When we brought it back, they stated it was a new issue, charged us over $500. When we drove it off the lot, the light was still on. When I called to complain, the service manager's response was "this is a process to fix your car." He said to bring it back and they would continue to try to solve the problem. No one ever told us that it was a "process" that involved us paying large sums of money as they randomly remove parts that have done nothing to turn off the light or improve how the car is driving. After giving them almost $5000, the car has to be returned for another two days. In addition, to their on going charges, don't expect Ken Brady to give any details. He has a "Pay us or leave" attitude which is comparable to the his service manager. No one at Ourisman believes they have done anything wrong. They are happy to continue to remove parts and charge us, and not actually fix anything. I am now forced to go to the State's Attorney General, Better Business Bureau, and possibly small claims court. Loads of fun just to fix a car that was running pretty well and only had a light on! More

Ken is the Best I have been coming to Ourisman Chevrolet of Bowie for about 3 years now. Ken Brady is normally the service person I look for when entering the service I have been coming to Ourisman Chevrolet of Bowie for about 3 years now. Ken Brady is normally the service person I look for when entering the service doors. He always take care of any issues I may or may not have with my car in a timely and professional manner. He's great. More

Oil Change and tire rotation took less than a hour to complete. They were very friendly and kept me informed of everything that was going on with my vehicle. and tire rotation took less than a hour to complete. They were very friendly and kept me informed of everything that was going on with my vehicle. More