Ourisman Chevrolet of Bowie

Service Nightmare This is the only Saturn-authorized car repair center in town, so it just always made sense to get our car serviced here. However, we get consistently This is the only Saturn-authorized car repair center in town, so it just always made sense to get our car serviced here. However, we get consistently AWFUL service from them, and I will not go through this nonsense again. It's worth it to drive 30 miles to have any other option. When you take the car in, it usually takes half an hour standing in line (or not in line, just standing awkwardly in front of people too busy to notice or help you) before you even get to tell someone you need your car looked at. They then take 2-4 DAYS to get around to even bothering to look at it. When they do look at it, they may or may not call the same day to let you know what the problem is. Sometimes they say they called but don't (not sure if they consistently dial wrong numbers or just straight-up lie, but this has happened several different times). If, after waiting twice as long as the quoted time to hear from them, you decide to call them instead, expect to spend half an hour on hold, play phone tag with half a dozen people, and get hung up on at least twice. When you do actually get to talk to a person, they usually have no idea what's going on with your car, and they are far more likely to transfer you to someone's voicemail than actually bother to go find out what's up. Asking for the manager also generally gets you transferred to voicemail. They overcharge, tack on unnecessary extras, and take 2-3 times as long to fix things as whatever the initial estimate was. They lose keys, forget to replace parts or covers, and often do a barely passable job of fixing whatever was wrong. Most of the people you talk to are overworked and overwhelmed, so they will ignore you, be condescending, and generally be unhelpful. Even asking for our car back so we can fix it ourselves took two days of immense frustration. And no, in those two days they didn't get around to looking at it. More

Service Dept. Just had the worse service department experience that I have ever experienced from car dealership. Had an appointment that I scheduled a week ago to o Just had the worse service department experience that I have ever experienced from car dealership. Had an appointment that I scheduled a week ago to occur at 8:30 am this morning. When I came in to drop off my vehicle for just routine maintenance the people at the front desk acted like I was bothering them by dropping off my vehicle. I told them that I would wait on the vehicle. I then proceeded to wait 2 hours in their waiting area, then decided I needed to check on why it was taking so long for an oil change only to find out that they had not even taken the vehicle back for service. There is no telling how long I would have waited if I hadn't checked on the their progress. I am extremely disappointed with the service that I received. Do yourself a favor and go somewhere else for your oil changes and routine maintenance, it's not worth the aggravation. More

They're great... until they've got your money :( So when buying the Camaro for my mother from Ourisman Chevrolet in Bowie, I noticed there was a deep scratch in the door. I mentioned before buying it So when buying the Camaro for my mother from Ourisman Chevrolet in Bowie, I noticed there was a deep scratch in the door. I mentioned before buying it that this would have to be fixed or the door panel replaced, and they agreed to that. They said I could bring it back any time I wanted, no appointment needed, and they'd take care of it for me without a problem. I brought it back this past Saturday for them to fix. They took it away and detailed it inside and out. It looked great when it came back, except the damage hadn't been fixed. They said they needed to bring someone in to take care of it, and would call me Monday, this past Monday, to setup a time and date to bring it back. We got in the car and went to drive away when we noticed there was a scratch on the faceplate of the radio, two scratches on the tint on the windshield and a long scratch on the passenger side window's tint. It looks like someone was wearing a watch or something while detailing the car. They're all similar scratches, and I'm positive they weren't there before dropping it off, especially since the car only has a few hundred miles on it at the time of dropping it off to them. We called them minutes after leaving and the person we've been dealing with wasn't available, so I asked for a call back. Of course not only did he not call me back that day, he didn't call me on Monday either. Today, days after they were supposed to get back to me, I had time to stop back to the dealership. I can't believe how horrible we were treated by their manager there. He couldn't care less. After agreeing to pull the car around and try to buff out the scratches yet again, he then informed me that because the other scratches happened on Saturday and it's now Wednesday that they're no longer liable for the damages. Basically, go xxxx yourself. I told him that I was upset with how we were being treated, and he blew me off. I then asked for their corporate number, and he replied "No, I don't have it". More

Best Buying Experience Ever!!! I purchased a pre-owned Chevrolet Impala from JT. This was the smoothest buying experience ever! Very professional staff from start to finish. Would r I purchased a pre-owned Chevrolet Impala from JT. This was the smoothest buying experience ever! Very professional staff from start to finish. Would recommend this dealer to all my friends and family. More

The sales staff at Ourisman Chevrolet of Bowie is definitely a dream team. I was very clear on what I wanted, what my trade was and that purchasing the 2014 Camaro would be a dream purchase for me. T definitely a dream team. I was very clear on what I wanted, what my trade was and that purchasing the 2014 Camaro would be a dream purchase for me. These guys made that happen with little to no fight. As a woman, you can tell at times when car salesmen are trying to take advantage of you and I certainly did not feel that way working with this team. They were upfront about the rebates (which Camaro doesn't usually have many) and because I am a USAA member, I received a rebate for that as well. I was and still am confident about my purchase, I love my car and if it weren't for the guys at Ourisman Chevrolet of Bowie, I would have been driving a car by another manufacturer that wouldn't have given me the excitement my Camaro does. They turned a pipe dream into reality and I am head over heels excited that they did! Thank you, Thank you, Thank you! More

Overall, my experience at Ourisman Chevrolet of Bowie, was awesome. My sales person Ozzie Turner, was very informative. He took his time to go over each gadgets of the vehicles, I was interest in. All my was awesome. My sales person Ozzie Turner, was very informative. He took his time to go over each gadgets of the vehicles, I was interest in. All my questions and concerns where answered. In addition, I met Demont Strand (used car manager) he was very polite. He wanted to know about my likes and dislikes of the vehicles I was interest in. However, I didn't expect Demont Strand to be helpful with comparing and contrasting vehicles with me. He stated if I didn't see anything on the car lot, its ok just give him the year, make and model and he could retrieve the vehicle of my choice as long as it was in my price range. I was very impressed with Demont because he was patience, honest and friendly. Demont Strand and Ozzie Turner didn't want to just sell me any car they wanted to make sure I was comfortable and had a understanding of what I want. Finally, I highly recommend this dealership to anyone that's looking for a vehicle. I truly believe their motto is customer first and education second! Go get your car, its waiting for you at Ourisman Chevrolet of Bowie! More

I took my 1998 gmc to ourisman for a leak antifreeze.I told them it could be seen on the #2 cylinder side of the engine side. Wayne called and said he would put the mechanic on the phone so I could explai told them it could be seen on the #2 cylinder side of the engine side. Wayne called and said he would put the mechanic on the phone so I could explain the problem to him. Wayne said he would call me the next day. That did not happen so I called him and he said found that both of the cylinder head gaskets were leaking the repair cost would be around $1,850.00 . This was the third day of having my truck. It was hard to believe both head gaskets would leak at the same time when the truck has only 86,000 miles and is maintained to keep it lile new.I went to get the truck. Wayne was not in so it took three people to find it.I took my truck to another garage.They found it was only the intake gasket was leaking and easy fix. NO MORE LEAK SO OURISMAN LIED AND CHARGED ME TO DIGNOSE A PROBLEM THAT WAS WRONG.I guess its a way to make money at the customers expense. I should get a refund for the mistake. Larry Cartee More

My experience with Ourisman Chevrolet of Bowie was a great experience. I originally came into the dealership to look for a car during the summer. I spoke with Mr. Banks, who was very knowledgeable abo great experience. I originally came into the dealership to look for a car during the summer. I spoke with Mr. Banks, who was very knowledgeable about several of the Chevrolet cars that I was interested in. Also, he gave me information on several cars that weren't Chevrolet cars so that I could make a competent comparison. Even though he spent quite a bit of time describing the cars and their options, I decided not to purchase at the time because my funds were limited. However, Mr. Banks stayed in contact with me and at some point convinced me to return to the dealership. Upon my return, I was pleasantly surprised that he had the ideal car just for me. We took the car for a test drive and I decided that if the price was right, we had a deal. Chris Goins was instrumental in getting me to understand the pricing. He was also very patient and took time to explain my options. Overall I was extremely pleased with the process of purchasing my new car. And I love my Equinox! More