Ourisman Chevrolet Buick GMC of Alexandria

Jason exceeded my expectations in finding me help and getting me in a new vehicle.Made sure I was going in the right direct and it made sense. Thanks for taking care me today getting me in a new vehicle.Made sure I was going in the right direct and it made sense. Thanks for taking care me today More

Great day. ..wanted to say Taylor was the best service representative I ever had...very professional and friendly..thanks Taylor for your wonderful service!!! ..wanted to say Taylor was the best service representative I ever had...very professional and friendly..thanks Taylor for your wonderful service!!! More

I was greeted this morning by Laramie Askin for my scheduled oil change and he made my visit by just being a friendly person and taking the time to be sure all of my concerns were addressed. We even h scheduled oil change and he made my visit by just being a friendly person and taking the time to be sure all of my concerns were addressed. We even had time for some laughter and some talk of my job. Thank you Laramie for the great service you provided me with today 9:30am October8,2022. More

This place doesn’t answer their phones for the life of them. When the front desk finally does pickup, they transfer you to a desk who doesn’t answer. Had to go in every time while my vehicle was there. 6 them. When the front desk finally does pickup, they transfer you to a desk who doesn’t answer. Had to go in every time while my vehicle was there. 6 plus people in the service bay, no one could be bothered to answer a phone call. My truck was there because they installed the wrong part number on it. No ETA for the needed part. Finally when I went in (remember, because they don’t answer their phones) they magically had the part. Still pretty sure they never fixed it, because the issue continued. At this point I traded it in for a new truck, surprise, it’s not a Chevy. Don’t go here. More

Great experience getting my vehicle serviced. I am confident that they will stand behind the work completed if there is a problem in the future. I am confident that they will stand behind the work completed if there is a problem in the future. More

Very slow service. It took 40 minutes for me to pick my vehicle up from service. It took 40 minutes for me to pick my vehicle up from service. More

Experience is usually good. Wait times are longer than I'd like. Service reps are usually very helpful. Wait times are longer than I'd like. Service reps are usually very helpful. More

Took my $82,000 2022 ATFGMC Sierra in for service I have a total of 475 miles on my truck my sports mode does not work believe the truck was sold without the sports mode chip was promised a phone call follo a total of 475 miles on my truck my sports mode does not work believe the truck was sold without the sports mode chip was promised a phone call follow up Monday after Saturday’s appointment no phone call no follow up no nothing I will be stopping in personally tomorrow to express my dissatisfaction with the service department More

Answer to my previous review !!!! Let me start by saying I apologize for calling Keith , Kevin !!! I honestly read his demeanor completely wrong his attention to details were right on point I must say I was I apologize for calling Keith , Kevin !!! I honestly read his demeanor completely wrong his attention to details were right on point I must say I was completely satisfied with the level of service I recieved from ourisman chevrolet alexandria it was definitely the ourismans way that I was use to receiving from ourisman service dept I'm so glad that I made the choice I did by giving them my bussines again they truly exceeded the level of excellent service that was expected !!! As a long time patron of this dealership I was highly and truly impressed with the level of service I received, not to mention the quality of work and the follow up I recieved after the work was completed I must say that ourisman service department has regained my trust and confidence knowing that my car is in great hands when left in their care , thanks to the whole ourisman team and much gratitude to Keith and the service dept for a job well done !!!! As stated before you definitely have a loyal customer, and it's great knowing that I have a honest loyal dealership that I can rely on for all my needs . Again thanks Keith for everything and I'll see you all soon for my service appointment when needed 👍 More

Sheree is very friendly and helpful person. As a retired and on a fix income, she understand my need. She help me broke down what was best way to get thing fix on my car. So every time I come in I will look and on a fix income, she understand my need. She help me broke down what was best way to get thing fix on my car. So every time I come in I will look for Ms, Sheree. The tech that work on my car, always leave it all clean. I get my car back free of oil or grease. More