Ourisman Chevrolet Buick GMC of Alexandria

Always have to spend lots of money but they take great care of my vehicle. care of my vehicle. More

The entire staff made my wife and I feel comfortable and helped us make an intelligent choice. They were very patient with us and when the time came to make the purchase, the process was quick and smooth. W helped us make an intelligent choice. They were very patient with us and when the time came to make the purchase, the process was quick and smooth. We felt like they did their best to match our budget. More

We brought our Silverado Black Widow in for service and it sounded like the service technicians were familiar with his model but in dropping off our truck the evening before they were not, so we were unabl it sounded like the service technicians were familiar with his model but in dropping off our truck the evening before they were not, so we were unable to get all of the work needed performed this day but in picking up our truck we met Destiny who talked us through the service that was performed and was knowledgeable on the vehicles they serviced so we were able to find the parts for our Black Widow to have them installed at a later date within the next few weeks. She helped us sigh relief knowing that our vehicle will be taken care of before the winter months begin. Thank you again to Destiny for going above and beyond. The Royals More

From the very start a few months ago through the entire purchasing experience, our salesman, Marck, provided exceptional customer service. When we first engaged Marck at Ourisman, we were simply researchi purchasing experience, our salesman, Marck, provided exceptional customer service. When we first engaged Marck at Ourisman, we were simply researching vehicles and going through a deliberate process of elimination to determine the best vehicle for our family. Marck was polite, professional, and very knowledgeable about the Chevrolet and GMC product lines. He patiently answered all of our questions and never tried to "push a sale" on us. We appreciated his approach. When the time came to narrow down our search and select a vehicle, Marck maintained his professional "no pressure" approach. In addition to the GMC Canyon being the vehicle we selected, Marck's professionalism is what made us choose to purchase the vehicle from Ourisman. Marck walked us through the entire process and made this the best vehicle purchasing experience we've had in nearly 30 years of buying cars. Due to the focus on customer service and customer satisfaction we experienced at Ourisman, we will be purchasing our next vehicles from this dealership. Mark and the Ourisman team should be commended for their professionalism and focus on customer satisfaction. More

woking with Abdula and Anoosh was great. even when the vehicle i ordered came in and had a problem from factory they made sure to make it right even when the vehicle i ordered came in and had a problem from factory they made sure to make it right More

Had my car for two weeks with no call back from messages. Communication is poor and this includes the service manager. I would have given them a lower rating but you can't go lower than one star. Will not be Communication is poor and this includes the service manager. I would have given them a lower rating but you can't go lower than one star. Will not be recommending them to anyone. Will let you know more WHEN I get my car back. More