Ourisman Chantilly Toyota
Chantilly, VA
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880 Reviews of Ourisman Chantilly Toyota
Purchase of 2018 Toyota Highlander Limited This is my 2nd purchase of a new car with Amen Riyatiat this dealership. A very smooth experience. I did not have to negotiate pricing. The paperwo This is my 2nd purchase of a new car with Amen Riyatiat this dealership. A very smooth experience. I did not have to negotiate pricing. The paperwork was easy and very uncomplicated. Luke was extremely nice, and professional in his delivery of the vehicle. He went over the car's features in detail. More
Great Service As Always A team I can count on and trust. They always tell me what needs to be done and work with me to understand my concerns and schedule. A team I can count on and trust. They always tell me what needs to be done and work with me to understand my concerns and schedule. More
Poor service. Usually they good but lady service me today was very unprofessional and careless. It’s ruined my whole day schedule. I drop my car for service and wai Usually they good but lady service me today was very unprofessional and careless. It’s ruined my whole day schedule. I drop my car for service and waiting 2 hours. No body came to me to talk or tell me about what I need extra. After 2 hours I go myself and find out my paper was employee desk. When I asked why she didn’t come to waiting room, she excused was busy. We pay more price than outside here for better and quick service but day by day this dealer losing that service. More
Outstanding service The service was simply outstanding. Had a person waiting to direct me as soon as I drove into the service area. My service agent was Jeff Nanfelt who The service was simply outstanding. Had a person waiting to direct me as soon as I drove into the service area. My service agent was Jeff Nanfelt who was extremely courteous and efficient. The waiting area is excellent: comfortable and spacious seating and great coffee! The service was complete before the stated time, Jeff gave me an update and what would be covered during the next visit, and then another employee took me to my car which had been thoroughly washed and cleaned. Really happy with the service, and recommend it to all my friends. More
Awesome Dealer and friendly people Always a pleasure to bring my car for service. David Timoner eveeytime i come to the dealer he makes me feel like at home. Doing business with Toyot Always a pleasure to bring my car for service. David Timoner eveeytime i come to the dealer he makes me feel like at home. Doing business with Toyota Chantilly since 2003, bought most of my cars there. Thank you for all your help. More
exccellent just little bit more than anticipated waiting time.cleanness, friendlyness , waiting area everything is excellent.I am always looking forward to do my just little bit more than anticipated waiting time.cleanness, friendlyness , waiting area everything is excellent.I am always looking forward to do my auto services with this dealer ship. More
Exceptional customer service! I'm simply amazed with your incredible customer service. Stacey King is awesome and definitely a keeper. She's caring, friendly and just plain nice. I'm simply amazed with your incredible customer service. Stacey King is awesome and definitely a keeper. She's caring, friendly and just plain nice. Love her! More
Great Experience and wonderful staff I worked with Danny and finalized my out the door price with him once I researched 5 dealerships prices and found Ourisman Chantilly Toyota was the lo I worked with Danny and finalized my out the door price with him once I researched 5 dealerships prices and found Ourisman Chantilly Toyota was the lowest price. No hidden fees or high pressure. When I went in to finalize our deal, Danny was leaving for the day and handed me off to Marcel. I was a little nervous being handed off and wasn't sure if everything was going to stay the same. They had great communication and Marcel took off right where Danny had left off. Then I was off to Financing with Chanel. She was great also and handled all the financing with great efficiency and courteously. Everything went great and very satisfied with everyone. Thank you for what was probably the best experience at a car dealership ever. More
Complex issues diagnosed and solved accurately. Annual Virginia Safety Inspection approval led the campaign on Feb. 1... After careful detailed examination, J.D. of the Service department explained Annual Virginia Safety Inspection approval led the campaign on Feb. 1... After careful detailed examination, J.D. of the Service department explained the issues and estimated cost.We agreed for the issues to be resolved, and they completed properly by 12:30 p.m. today (Friday, Feb. 2). We We continue to be well-satsified with every experience at Ourisman Chantilly Toyota. Its personnel are always cordial and helpful. More
Just what we wanted & Fast! I searched over the internet. Ordered the car with options & accessories. The internet sales manager Dan Carrico, listened to my additional request, f I searched over the internet. Ordered the car with options & accessories. The internet sales manager Dan Carrico, listened to my additional request, found the car & has my son driving out like lightning! Marcel Okere was the seasoned salesman that knew exactly how to get all the paperwork knocked out efficiently with the business manager & the delivery team member went over the car’s controls & features in an understandable way. Thank you Ourisman Team! Very impressive!! More