Ourisman Chantilly Kia

ADDENDUM: When buying my car, I was told by the salesperson that if I completed a survey, they would provide mats for my new car. I completed the survey honestly, answering one question with a "no" salesperson that if I completed a survey, they would provide mats for my new car. I completed the survey honestly, answering one question with a "no". That question asked if the salesperson addressed a certain subject, and because they hadn't I answered honestly. I was then told by the salesperson in a text message that I would not get the mats. There was also a trivial issue with financing, and so I asked to speak with a manager. The finance issue was clarified, and she told me that if I completed a second online review (I'd already done a Google one) on DealerRater, that she would order the mats. I follow up to let them know that I'd done that the same day. Three weeks later, I texted the manager about the status of the mats and was told she wasn't in the office but she kindly asked if she could get back to me the next day, of course that was very reasonable. I didn't hear back, and so another week later I reached out again, this time, no reply, until the next day when I heard from the salesperson again in a text. He told me I would not get the mats because of the original survey. I reminded him of the second review, and he then apologized and stated there was a misunderstanding, that I would get the mats but that they were just ordered the week before and were on backorder and would be in in 5-7 business days. Secondly, because Id' had a good experience initially, I sent my sister by with her husband, she was interested in a Carnival or a Telluride. She stated the experience was pretty subpar. The sales person was very pushy for her to buy something she did not want that was on the lot, and the salesperson had to be asked four times (by her husband) to speak to her as she was the one buying the car because he ignored her and directed the conversation to her husband repeatedly. Thirdly, the service department keeps calling me to schedule my first maintenance appointment with them in April of next year, even once calling to let me know that they scheduled me for a date in April at a random time without checking with me first if that worked for me. Due to my work schedule, I just do not schedule appointments that far in advance. Finally, my trade in was purchased for a certain price and I was due the difference between that and the payoff. There appears to be a discrepancy there. To sum it up, I initially had a good experience, but now am quite leery about further interactions with this dealership. Excellent experience that started online with Crystal. Quick, easy, efficient and very friendly and honest service from Brett (sales) when I arrived to secure the order for my new Telluride, and then more of the same when I returned to pick up my new car just a few days later and ahead of schedule. All of the features were explained in detail, and all questions were answered. I had looked at several other dealerships, including in MD before happening along Crystal online. By far the best experience and also the best price at Ourisman Chantilly Kia. Plan to purchase a car for my daughter next year, and will certainly be in touch with Brett. Also have referred my sister who is interested in a Carnival. Definitely recommend checking out this dealer when looking for a car. More

Great dealership with great people like Caroline working there. I thank her very much for another great experience that she gave me this past September 16,2022. I was so happy to see a familiar face come ou there. I thank her very much for another great experience that she gave me this past September 16,2022. I was so happy to see a familiar face come out and help me with the purchase of another vehicle. It is always a pleasure working with her and the team that night. Thank you to Caroline and the team. More

Dealer Slayter are so friendly when he introduce us about their car and we are very happy to have your Kia Sorento 2022. It’s the best car that we ever drive. their car and we are very happy to have your Kia Sorento 2022. It’s the best car that we ever drive. More

Brought my Soul Turbo in to get a trade-in value. Worked with one of the managers Gary, who actually sold me the last two cars I purchased from Ourisman. While Gary worked my estimate, he put me in t Worked with one of the managers Gary, who actually sold me the last two cars I purchased from Ourisman. While Gary worked my estimate, he put me in touch with Tyler who was able to walk me through the key differences between the trim lines of both the Sportage and Sorento. Got a great offer on my Soul and was able to get a great deal on a Sorento SX. Great team! More

Great customer service experience. We really love our new Kia Sorento. Very spacious and great performance. We would highly recommend! We really love our new Kia Sorento. Very spacious and great performance. We would highly recommend! More

If you are in the market for a Kia telluride, go see Jay Wison at Ourisman Chantilly Kia. The most knowledgeable and helpful team around. Very impressed and great service. We couldn’t be happier with our Wison at Ourisman Chantilly Kia. The most knowledgeable and helpful team around. Very impressed and great service. We couldn’t be happier with our telluride experience. More

Ask for Caroline! She’s great. Great communication that made me feel at ease throughout the process. I love my new Telluride! She’s great. Great communication that made me feel at ease throughout the process. I love my new Telluride! More

Went in to trade in my old Kia to upgrade to a K5 gt-line. Right away Spencer was able to help me. They were able to get it at my monthly payment I wanted! I was in and out very fast. Super friendly gt-line. Right away Spencer was able to help me. They were able to get it at my monthly payment I wanted! I was in and out very fast. Super friendly staff:) More

The sales staff was extremely knowledgeable and helped me a lot. I would recommend this dealership to anyone who is looking for a Kia or similar vehicle. Nice Experience. a lot. I would recommend this dealership to anyone who is looking for a Kia or similar vehicle. Nice Experience. More