Ourisman Chantilly Kia

We bought a Kia Sportage the weekend of Labor Day & was told there was a $600 military rebate . Ourisman was matching the Kia Rebate of $300. To this date I have called and emailed the dealership with no told there was a $600 military rebate . Ourisman was matching the Kia Rebate of $300. To this date I have called and emailed the dealership with no response back. It’s a shame because I Love my Sportage just very disappointed in the dealership . We were promised all weather mats also if we filled out the survey & haven’t seen them yet either . More

These people are total slime xxxxx. I would give them zero stars if I could. They took advantage of my 87-year old mother when she brought her Kia Sportage in for service. The vehicl I would give them zero stars if I could. They took advantage of my 87-year old mother when she brought her Kia Sportage in for service. The vehicle had less than a year remaining on the lease, about the length of time we expected her to continue driving. Because of a slick, preying salesperson, she walked out of the dealership with a new 3-year lease on a new Kia Soul, which increased her monthly car lease and insurance payments to unaffordable amounts. Six months later she had to give up driving and ended up losing over $10K when all was said and done in order to get out of the lease and dispose of the vehicle. Stay away from this dealership, they take advantage of elderly people, and have no conscience. More

We were a loyal Honda family for many decades. When I had my kids, we knew we wanted a minivan and it's hard to beat the odyssey. But even though I'm in the thick of parenting, I wanted style to g When I had my kids, we knew we wanted a minivan and it's hard to beat the odyssey. But even though I'm in the thick of parenting, I wanted style to go with the utility of a minivan. When I heard about the Kia Carnival, I was enamored! But the problem was, no one had it and it was hard for me to find the trim level I wanted. I called my guy Angel at Kia Ourisman and he found me a 2024 Kia Carnival SX Prestige and had it shipped to the dealership for us to buy! The car is a dream and we're confident that with the extended warranty, it will last us well into our Kids adolescence. The process to reserve and buy was frictionless and delivery was early. Very happy with the experience and purchase. More

My wife and I recently stopped by to check out a vehicle for me. Angel began assisting us as soon as we pulled up. He was very knowledgeable and easy to talk to. I was surprised at how easy going it was whi for me. Angel began assisting us as soon as we pulled up. He was very knowledgeable and easy to talk to. I was surprised at how easy going it was while we were haggling on the price as well as the other terms of the deal. Aaron was our finance guy and continued the excellent service! We were so happy, we went back and got my lovely wife a new Sorento the very next weekend. More

The people at this dealership were very friendly and helpful. Our sales guy was Angel and he was very patient and knowledgeable about the vehicles. He took his time to show is the cars we were interes helpful. Our sales guy was Angel and he was very patient and knowledgeable about the vehicles. He took his time to show is the cars we were interested in. I was in a business trip and sent pics of the vehicles I was interested in, Angel had them ready for me to look at and test drive when I arrived at the dealership. I highly recommend going to this dealership! More

I am severely disappointed with the entire Kia enterprise. I’m currently leasing a 2021 Kia Sorento, financed by Kia Motors Finance, by way of Ourisman Chantilly Kia. On or about 24 March 2023, we enterprise. I’m currently leasing a 2021 Kia Sorento, financed by Kia Motors Finance, by way of Ourisman Chantilly Kia. On or about 24 March 2023, we took the vehicle in to Kia because of the Check Engine light illuminating and the truck making flustering noises when on. The vehicle was returned to me after about a week with the engine problem undiagnosed. We were instructed to return the vehicle to the Kia service department if the Check Engine light should return. On 1 May 2023, we returned the vehicle to them due to the light coming back on. Today, it has been about a month of cumulative time that my vehicle has been with them for engine problems, which are still undiagnosed. I’ve spoken with employees at Ourisman Chantilly Kia, and even most recently, the General Manager. The GM promised me, multiple times, that he would prepare possible options for me to move forward to trade in and end the lease, and never delivered even after I reached out (all in e-mail). Not only that he was rude and treated me as if I was a burden. He did not treat me as if I was a loyal customer. I have also reached out to customer care and they have yet to respond or reach out to help resolve this issue I’m having. I have never experienced this lack of service after leasing with Kia for 7 years. I am ready to cease business with the company due to failed contract obligations. The vehicle is 2 years old, I should not be in this position. More

My Wife and I are a few years away from retirement and we recently purchased a 2023 KIA Telluride from Angel Sorto. He Listened, showed options, was very Patient, communicated in a timely fashion and fol recently purchased a 2023 KIA Telluride from Angel Sorto. He Listened, showed options, was very Patient, communicated in a timely fashion and followed up in a Very Professional Manner. Top Notch Expertise from the beginning to end including Christian Hernandez who went in detail & educated us about the functionality of our NEW Computer on wheels. I've purchased several vehicles over the last 40 year or so and this was by far the Best Experience all around. "They get it" More