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Otto Cadillac - Service Center

Albany, NY

4.7
1,386 Reviews
Call Service Center (518) 218-6168

1,386 Reviews of Otto Cadillac - Service Center

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January 13, 2024

Very good Amber was my service advisor was excellent and took the extra time to listen to my concerns etc... More

by Frank Fretto
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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January 13, 2024

Very quick service and easy to deal with. Service employees were very helpful. Will return More

by rlw47
Recommend Dealer
Yes
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January 13, 2024

Excellent service. Mechanics #1 work well done. Otto service department thank you for your excellence???? More

by Catarria
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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January 13, 2024

Service is always quick and professional. Prices are fair, and the customer is kept apprised of progress along the way. Very satisfied in every respect. More

by JEFFREY BALTES
Recommend Dealer
Yes
Employees Worked With
Bill McLean
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January 13, 2024

It was a smooth process in and out and felt like Bill made it a priority to get me in and out of the dealership. More

by dj03asse
Recommend Dealer
Yes
Employees Worked With
Bill
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January 13, 2024

Since my 2015 purchase, I have never been happier with Otto Cadillac. Always friendly and ready to answer questions. I go nowhere else for my car. More

by acgilbert797
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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January 13, 2024

Incredible service always, sparkling facility, amazing smiles everywhere. I LOVE Otto Cadillac. ???? I will be an OTTO Cadillac customer for life! More

by blakdog2003
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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January 13, 2024

Just routine service all went well. I choose to wait wished it would have been done in less time. Took longer than expected for a routine oil change! More

by epennacchia
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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January 13, 2024

I have a 2016 Cadillac Ct6, I usually pay between $60-$80 for an oil change and tire rotation. All of a sudden Otto Cadillac charged me $140 which is outrageous, that is way too much for an oil change on a 6 More

by jmf1087
Recommend Dealer
No
Employees Worked With
Amber Young
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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Jan 13, 2024 -

Otto Cadillac responded

Hello and thank you for your review. I’m sorry to hear that you feel our prices are high. With the increase in oil prices, oil filters and the costs to pay our technicians we don’t make a profit on oil changes even with our increased price. Otto has always provided quality service at competitive prices and we continue that commitment to our customers. If you would like to discuss this with me directly I would love to hear from you. Thank you for your time and understanding. Meghan Serrell General Manager Otto Cadillac 518-869-5000 Mserrell@ottocars.com

January 13, 2024

Excellent! Bill kept us informed and looks out for his customers. Bill informed us of every step to make our vehicle safe. More

by GGREENBERG21
Recommend Dealer
Yes
Employees Worked With
Bill McClean
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