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Otto Cadillac - Service Center

Albany, NY

4.7
1,386 Reviews
Call Service Center (518) 218-6168

1,386 Reviews of Otto Cadillac - Service Center

Sort by
January 16, 2024

Communicate well and operate very efficiently. Very nice people to work with and very fair. More

by RIGGIADAM
Recommend Dealer
Yes
Employees Worked With
Bill and Amber
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January 16, 2024

Terrible I would appreciate a call from the manager regarding my experience. Unhappy with service More

by apisciotta
Recommend Dealer
No
Employees Worked With
Amber Young
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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Jan 17, 2024 -

Otto Cadillac responded

Hello, Our service manager tried to reach out to you but was unsuccessful. Please give us a call at 518-869-5000 so we can get an understanding of the situation. Thank you! Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

January 15, 2024

I appreciate the level of service the dealership offers. Unfortunately the vehicle was brought in for paint issues that it took from Nov to Jan to correct. The place they sent it to does not do quality work More

by kurtemoe
Recommend Dealer
No
Employees Worked With
Bill
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Jan 15, 2024 -

Otto Cadillac responded

Kurt, Thank you for taking the time to write this review. We apologize for the lack of attention to detail the body shop did when painting your hood. Unfortunately, we do not have a body shop so we had to sublet it out. We are no longer working with the body shop that painted your hood. We appreciate your patience and understanding throughout this entire process. We hope that changing body shops will prevent this from happening in the future. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

January 15, 2024

Beyond outstanding Have been using Otto Cadillac for 24 years and has been first class start to finish More

by CCHAKAS
Recommend Dealer
Yes
Employees Worked With
Bill McLean
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January 15, 2024

Second time that I have had service done at Otto. Both times have been outstanding. Two thumbs up and five stars !! More

by kpurello
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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January 15, 2024

Great experience. Techs went above and beyond. Word word word word word word word word More

by kpurello
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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January 14, 2024

They were good and did everything that was asked for. Very prompt in getting my car fixed, More

by lanahandeb
Recommend Dealer
Yes
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January 14, 2024

Mike Cassese did an excellent job coordinating the services that needed to be done that date… Bill McLean always gets the job done in a timely manner. He is an asset to your service department. More

by Patton728
Recommend Dealer
Yes
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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January 14, 2024

The installation of my rear view camera worked for a few days and then stopped. More

by Westbrook.derek
Recommend Dealer
No
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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Jan 14, 2024 -

Otto Cadillac responded

Derek, I’m sorry to hear that your rear view camera stopped working after you had your vehicle serviced. We are going to reschedule you for an appointment and provide you with a loaner vehicle so we can address this issue again. Very sorry for the inconvenience. Kindest Regards, Meghan Serrell Otto Cadillac General Manager 518-869-5000 Mserrell@ottocars.com

January 13, 2024

Very friendly and very helpful with getting the maintenance done on my vehicle More than courteous in supplying me with courtesy transportation to and from airport More

by emellisa
Recommend Dealer
Yes
Employees Worked With
Mr McClean
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