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Otto Cadillac - Service Center

Albany, NY

4.7
1,385 Reviews
Call Service Center (518) 218-6168

1,385 Reviews of Otto Cadillac - Service Center

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February 01, 2024

Really do like Otto Cadillac. The service is excellent. Glad we have purchased our 2018 XT5 More

by caded11
Recommend Dealer
Yes
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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February 01, 2024

Very professional and service was fast and courteous Waiting area is clean and very comfortable More

by mikethecentaur
Recommend Dealer
Yes
Employees Worked With
Bill
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February 01, 2024

Bill and everyone else at this dealerships goes above and beyond for their customers! I am happy to have a place I can go where everyone really knows me and takes the time to say hello. That's service and co More

by lallardice
Recommend Dealer
Yes
Employees Worked With
Bill
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February 01, 2024

Always so courteous and professional! The car was ready in half the time that I expected it to take!! Less than an hour!! More

by PATTIB21
Recommend Dealer
Yes
Employees Worked With
Bill McLean
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February 01, 2024

Everyone is very accommodating and helpful. My experience with this dealership and its employees has been nothing but positive and helpful. More

by bseales
Recommend Dealer
Yes
Employees Worked With
Bill McClean
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January 31, 2024

The dealership was clean and the family of otto was so nice and respectful and very helpful More

by COUNTSSHANE
Recommend Dealer
Yes
Employees Worked With
Bill,amber,and another beautiful young woman
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January 30, 2024

8am appointment. Greeted with kindness. Reviewed service . Out in an hour. I will continue my service with Otto. More

by mherron950
Recommend Dealer
Yes
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January 27, 2024

On time, great quality workmanship, exceeding expectations, excellent, friendly and courteous customer service, safety oriented and very knowledgeable staff! More

by yan.babichenko
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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January 26, 2024

I feel like i had to come in twice for the same repair. I got a shuttle to work, but had to pay for an Uber back. Nice people, but...I'm not confident yet. More

by Westbrook.derek
Recommend Dealer
No
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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Jan 26, 2024 -

Otto Cadillac responded

Derek, I am sorry to hear that you were not provided transportation back to the dealership and had to take an Uber. That is something we should have taken care of for you and we dropped the ball. As for your repair, from what I understand this was fixed but it was an after market part and there were corroded wires that were the cause of the problem. I believe the repair has been completed now and that the car doesn't need to come back again. If we need to look at it again due to the problem persisting, please let us know so we can accommodate you as necessary. We never want to leave a customer stranded. We hope to see you back as a customer for service again. We are very sorry for the inconvenience. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

Jan 26, 2024 -

Westbrook.derek responded

Everything associate with the repair is working fine now. Thanks. The car is a bit of a project so I will be back for other repairs and maintenance.

January 26, 2024

Excellent Sorry no time right now No thank you I can't do this now No More

by tmharley1
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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