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Otto Cadillac - Service Center

Albany, NY

4.7
1,383 Reviews
Call Service Center (518) 218-6168

1,383 Reviews of Otto Cadillac - Service Center

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February 27, 2024

Fantastic buying and service experiences. Everyone is always polite and very helpful. I recommend Otto Cadillac. More

by meduffy62
Recommend Dealer
Yes
Employees Worked With
Bill Mclean
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February 25, 2024

Ann going to Otto since 1985. I think that tells you how I feel. Excellent More

by SUITS.DAVE
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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February 24, 2024

Excellent service from start to finish, I waited for my car to be serviced and it was done in less time than planned. More

by moiprof98@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Bill McClean
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February 20, 2024

Very nice! Quick and easy service Oil change was completed in about 40 minutes very pleased with service More

by capitallandcompanies518
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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February 20, 2024

Was told on the phone that I still had an oil change that was covered by my main agreement. After checking in and they began work on my car Amber came out and told me I had used all eligible oil changes and More

by akeil68
Recommend Dealer
Yes
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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Feb 21, 2024 -

Otto Cadillac responded

Hello and thank you for taking the time to write this review. I am sorry to hear about the miscommunication about the oil change coverage. Please accept our sincerest apologies for the inconvenience. We should have communicated the correct information and we dropped the ball. We hope to retain you as a customer and would love to be there for your service needs in the future. If there you would like to discuss this with me directly my contact information is below. Thank you for your time. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

February 20, 2024

Very professional and friendly. Enjoyed the pictures that were taken and sent in a text to see the scratches More

by kathyhall822
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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February 18, 2024

Always very welcoming and accommodating. Top notch service. Can always trust they're looking out for my best interest and not screwing me over More

by trealtyf
Recommend Dealer
Yes
Employees Worked With
Billy and Amber
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February 17, 2024

It's was fine. Everything went as planned. They got done in a timely fashion. Good More

by sara43
Recommend Dealer
Yes
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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February 16, 2024

Nice greeting and very comfortable waiting area. Everything went well and the service was quick. More

by akahanley
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Report | Print
February 16, 2024

Got a complimentary vehicle oil change, tire rotation and washed. Also got a NYS inspection. Service was fast and excellent. More

by gnicholsjr1
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Report | Print
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