Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,383 Reviews of Otto Cadillac - Service Center
Sort by
March 08, 2024
I called the dealership on short notice because a light came on on my dashboard that I was very concerned about and Bill got me in the same day. Bill was confident he knew what it was. It was determined it came on on my dashboard that I was very concerned about and Bill got me in the same day. Bill was confident he knew what it was. It was determined it was my thermostat and my car was fixed the same day! He was able to take very good care of me and I appreciate Bill for doing so. More
by jacquelinesurakan
Employees Worked With
Bill Mclean
March 05, 2024
Bill is always the most professional, friendly and knowledgeable employee to deal with. Always a pleasure to have my Cadillac serviced at Otto, because of Bill knowledgeable employee to deal with. Always a pleasure to have my Cadillac serviced at Otto, because of Bill More
by RDUB70
Verified CustomerEmployees Worked With
Bill McClean
March 04, 2024
1. Disrespected and scoffed at by Bill. 2. Two hours for an oil change and tire rotation?? How could that be? 3. Bill tried to charge me for work covered by ATMOS. 4. Told him at the beginning...no wash.... an oil change and tire rotation?? How could that be? 3. Bill tried to charge me for work covered by ATMOS. 4. Told him at the beginning...no wash....need car asap.......still texted me to say 15 more minutes to get car washed. Bill is a terrible listener, and isn't it a service person's responsibility to listen and hear what a client has to say? There was at least a year between service appointments, and Bill didn't change for the better one tiny bit........My first experience with Bill was just as disappointing as the second one was. When I asked Siarra(?) On the phone about how could they still be working on an oil change and tire rotation over 90 minutes after it was dropped off..... I was met with about 20 seconds of dead air and a cop out of 'all I know is their still working on it' The one and only redeeming thing about my appointment was the very nice loaner I was given. I am thankful for that. My last appointment was est.to be 2 hours and it ended up being 5 hours. We love our salesperson (Declan) and we love our car........loving bringing it in for service.....not so much! More
by zloxover
Employees Worked With
Bill
March 02, 2024
Bill has always gone beyond expectations, we have a lease and another friend of mine bought from Otto, the only reason I stay in Cadillac's is due to my experience when working specifically with him! and another friend of mine bought from Otto, the only reason I stay in Cadillac's is due to my experience when working specifically with him! More
by MelinaNY
Employees Worked With
Bill
March 02, 2024
Staff is friendly and helpful Being able to use a loaner vehicle is a huge help for me and my work schedule vehicle is a huge help for me and my work schedule More
by bethmkservices
March 02, 2024
Fine. Have had issues well before out of warranty. No urge to want to help. Now i am out of warranty and still having issues Have had issues well before out of warranty. No urge to want to help. Now i am out of warranty and still having issues More
by MPALMER623
February 27, 2024
Over the top customer service. Great to do business with. Thanks for continuing to take excellent care of my vehicle. Great to do business with. Thanks for continuing to take excellent care of my vehicle. More
by amoconnell49
