Back

Otto Cadillac - Service Center

Albany, NY

4.7
1,383 Reviews

1,383 Reviews of Otto Cadillac - Service Center

Sort by
March 15, 2024

Part wasn't ordered even though the issue has been present since I picked up the car. More

by Kageynrs
Recommend Dealer
Yes
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
March 14, 2024

Fantastic Enjoyable Reliable Trustworthy Friendly Excellent Awesome Best Stellar Amazing Outstanding Faithful Honorable Wonderful Impressive More

by chris.bonnell
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
March 14, 2024

Fast professional, great communication Everything went well from the start. The car was towed in. They immediately called me, gave me a loaner car fixed my car with no issues. More

by Fiaccotrucking
Recommend Dealer
Yes
Employees Worked With
Bill McLean service manager
March 14, 2024

I came in needing some maintenance and Bill gave me a time to come back. Got me in, made my repairs and sent me on my way. Always a great experience. More

by russellh832
Recommend Dealer
Yes
Employees Worked With
Bill McLean
March 14, 2024

Bill always makes me feel like family Bill always greets me by name and makes you feel welcome when you arrive for an appointment More

by tomroby99
Recommend Dealer
Yes
Employees Worked With
Bill McClean
March 13, 2024

Always great service at Otto! Pleasure to have them as my Dealer! Absolutely a GREAT Dealership who cares about their customers! More

by mhdorr111
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
March 12, 2024

Very professional, they do not talk down to women like we are idiots with cars, polite and thorough with services More

by carriebassett
Recommend Dealer
Yes
Employees Worked With
Bill McLean
March 12, 2024

Quick service and was able to complete a break replacement on the spot. Friendly, welcoming and efficient More

by lmh2mlh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
March 08, 2024

Efficient Efficient and answered all questions Pleasant staff, very efficient and answered all my questions with knowledge More

by sprevost2goldens
Recommend Dealer
Yes
Employees Worked With
Bill
March 08, 2024

I just bought a brand new lyriq. The sales department needs major improvements They don't give full disclosure More

by Cadillac lover
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Mar 08, 2024 -

Otto Cadillac responded

Rhonda, I am very sorry to hear that you had a less than satisfying experience with our sales team. I would like to get more information from you about this. If there is something specific you would like to discuss with me to help improve our sales team, please contact me. My contact information is below. We appreciate your business. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

...
24
...