Otto Cadillac

As usual, treated with respect and professionalism. My experience with the service department at Otto has always been positive. I can get appointments quickly, loaners if need be, otherwise my car has a My experience with the service department at Otto has always been positive. I can get appointments quickly, loaners if need be, otherwise my car has always been serviced in a timely manner. More

Always easy Always ready for you at the time of the scheduled appointment. Service is always provided in a timely and efficient manner. In and out without ever Always ready for you at the time of the scheduled appointment. Service is always provided in a timely and efficient manner. In and out without ever a hassle. More

Routine Maintenance Bill was awesome, he met me right away, understood the work, recommended an inspection that was due and got me in and out quickly. Outstanding! Bill was awesome, he met me right away, understood the work, recommended an inspection that was due and got me in and out quickly. Outstanding! More

Great service! We purchased a 2014 CTS from the dealership last December. We recently called the service department after receiving a recall letter. We were able to We purchased a 2014 CTS from the dealership last December. We recently called the service department after receiving a recall letter. We were able to get in on one of our preferred days and the vehicle was ready by afternoon. More

service department I cant say enough about the great professional service I recieved from Bill McLean,Steve Lemon, and Allison at Otto Cadillac . You wont be disappointe I cant say enough about the great professional service I recieved from Bill McLean,Steve Lemon, and Allison at Otto Cadillac . You wont be disappointed ! More

Otto is the perfect to buy and to maintain a vehicle. We are second time customers and we bought another Cadillac because of the excellent way we are treated by Steve LeMon, Bill McLean and everyone at Ot We are second time customers and we bought another Cadillac because of the excellent way we are treated by Steve LeMon, Bill McLean and everyone at Otto. More

Good First Time Experience I worked directly with Sales Consultant Steve LeMon, he was knowledgeable, prompt, friendly and easy to deal with. Steve delivered everything that was I worked directly with Sales Consultant Steve LeMon, he was knowledgeable, prompt, friendly and easy to deal with. Steve delivered everything that was promised with no hard sell tactics. I would not hesitate to purchase another vehicle from Otto Cadillac and Steve LeMon again. More

Service items Service was excellent for oil and filter change and topped off washer fluid.plus performing recall items applicable to the 2015 CTS. Parts for 18207 L Service was excellent for oil and filter change and topped off washer fluid.plus performing recall items applicable to the 2015 CTS. Parts for 18207 Loss of power Steering assist are currently on order. More

Friendly, Knowledgeable & Accommodating We only came to Albany to check out a color...and a day later we drove away with a new XT5. That says it all. Otto’s staff was very knowledgeable an We only came to Albany to check out a color...and a day later we drove away with a new XT5. That says it all. Otto’s staff was very knowledgeable and helpful...making the decision to buy much less stressful...in fact very easy. While everything was discribed & they were very good about setting everything up for us...I suspect that a refresher course would be very helpful in a week or so as there is so much to learn & understand! I would recommend this experience with Otto to anyone looking for a vehicle. More

Great work! Very professional! Couldn’t have had better service. Very quick. Very professional. Everyone very kind and helpful. I’ll definitely take my Cadillac back here if I have Couldn’t have had better service. Very quick. Very professional. Everyone very kind and helpful. I’ll definitely take my Cadillac back here if I have any issues. More