Oro Ford

Outstanding customer service from all employees from the minute we walked in the door. We were not pressured in any way. Nadia listened to our questions and answered all questions directly and to our satisf minute we walked in the door. We were not pressured in any way. Nadia listened to our questions and answered all questions directly and to our satisfaction. We bought a pre-owned truck and of the two issues we found, one was corrected on the spot and the other will be corrected when the parts arrive. The entire process was smooth and we appreciated the true customer SERVICE that was provided today. I would definitely recommend this dealership to anyone who wants to experience what purchasing a vehicle SHOULD be like. All car salespeople should learn from the team here. Thank you, Oracle Ford! More

We needed to look no further than Oracle Ford to get the deal we wanted. Tami was very courteous and helpful. She obtained the info needed for my wife and I to choose between a vast selection of Fusion's, F deal we wanted. Tami was very courteous and helpful. She obtained the info needed for my wife and I to choose between a vast selection of Fusion's, Focus's and Fiesta's. We wound up with a really nice little 2014 Fiesta Titanium. She has come to our house to deliver/pick up paperwork and has volunteered to come and set up the SYNC - Ford inTouch for our cell phone in the near future. Kurt made the paperwork easy for us. He also explained the Ford maintenance and warranty programs very well and we were convinced that they were both worth the cost. We purchased them - something that over the years, we've seldom bought for any product. In our opinion it was a 5 star event. I foresee that we will be utilizing Ford Oracle's services for some time to come. Oh yes, we recommend Oracle Ford. More

i owned a 08 ford escape but it was involved in an accident & totalled. i looked and looked around to find another escape that had the the same or similar features as my previous vehicle & also wante accident & totalled. i looked and looked around to find another escape that had the the same or similar features as my previous vehicle & also wanted the same color..black. i looked allover the internet and came across a 2011 black limited escape. it had everything my previous vehicle had including the moon roof PLUS it had the navigation system, rear view camera, it parks itself and has SYNC system by microsoft and also has a moon roof, this vehicle had all the bells and whistles. the only thing is, it was 2 hours away and there was no car fax report attached to the listing. i emailed their internet department to see if they would be willing to provide a car fax report because i lived 2 hours away and did not want to drive down there and find out the car had previous problems. so right away, i received an email back from Nadiya w/a copy of the carfax report and a credit application to see what i would prequalify for. everything was clean on the report, it showed a one owner and routine maintanance of the vehicle so i filled out the application about 2pm on a saturday afternoon and sent it. the dealership closes at 5pm, closed on sundays & i was planning on driving down on monday. i sent her an email and asked if there was anyway they could have some type of decision before the end of the day. i heard back that evening at 5pm & was told i was approved w/one of the major banks. they gave me the rate, what my monthly payments would be & how much i would need to put down. i drove down monday morning, they had the car parked in the front waiting and it was GORGEOUS!!! EXTRA SUPER CLEAN!! went inside talked w/nadiya, gave her my paperwork, went for a test drive & knew i was taking this car home with me that day. went back in the dealership, went and spoke w/the financing manager & he told me right away he called the bank to see if they had any coupons he could use since it was the end of the month and they gave him several coupons, which allowed him to buy down my APR by 2.25%, which saved me alot of money, he also discounted the 3 year warranty & that saved me another $700 plus they also gave me a full tank of gas to get back to phoenix. i was with the finance manager for maybe 30 minutes, if not less so the car was mine w/in less than an hour of arriving at the dealership. this experience was the best by far and i have purchased several vehicles from dealerships throughout my life time. at the end, the owner of the dealership came and introduced herself & thanked me for purchasing the vehicle. I LOVE LOVE LOVE my new car and i thank Oracle Ford and Nadiya Byerly for making this purchase so easy and pleasant!!!! More

We saw the vehicle we were interested in on the internet. When we went to check it out at the dealership we were greeted by a very friendly sales person who did not pressure us in the least. She seemed ve When we went to check it out at the dealership we were greeted by a very friendly sales person who did not pressure us in the least. She seemed very knowledgeable of the vehicle and answered all our questions without reservation and seemed very sincere. Even inside the showroom everyone we meet was very friendly and welcoming. The entire process from the test drive to signing the paperwork was seamless. Patrice worked with us on replacing the tires on the vehicle which gave me a peace of mind. In a followup visit to have some maintenance work done, the service dept. treated us like we were very important to them and made sure we were happy with the work. I recommend Oracle Ford to anyone looking for a quality used vehicle. More

Dealer found the truck we wanted to buy. Kept us in the loop the entire time. It was a very pleasant experience. I plan on shopping there in the future. loop the entire time. It was a very pleasant experience. I plan on shopping there in the future. More

Outstanding service and friendly people, They treat the customer with respect , great dealership to buy a car/truck from, would recommend any one looking to buy a Ford vehicle , to check out this dealershi customer with respect , great dealership to buy a car/truck from, would recommend any one looking to buy a Ford vehicle , to check out this dealership. More

I needed to replace the '98 Ford F-150 I'd bought in 2000, from a local dealership because it had been totaled in an accident. My wife and I both dreaded having to shop the dealerships because of pas in 2000, from a local dealership because it had been totaled in an accident. My wife and I both dreaded having to shop the dealerships because of past experiences but we couldn't find any private sellers with a late model/low mileage F-150. We located the perfect truck at Oracle Ford about 45 miles northeast of Tucson on the other side of the mountains but wondered why in the world we'd want to drive that far to look at a truck and maybe have to drive all the way back another time to buy it. We immediately found out the reason - they were great people to do business with! Nadia Byerly, the salesperson, was the best. Kurt Christiansen, the business manager, who helped negotiate the price and who arranged financing was most helpful. Both were genuinely friendly and good people. I've bought new and used vans and trucks from dealerships since 1973 and this was by far the absolute best experience. They even gave us a full tank of gas (26 gals). We highly recommend these folks. The truck developed a warranty issue on the way home from the dealer. Kurt put me in touch with Mark Phelps, the General Manager and they sent a driver to Tucson with a loaner, who drove my truck back for the repair. It was fixed quickly and they filled it up with gas and sent it back down with another driver. We could not be more impressed with these people. They do business the way you expect to be treated. Thank you Oracle Ford! More

Absolutely the best Ford dealership in Southern Arizona. Easy to work with no hassle in making a deal and it only took a few hours not an all day marathon like other dealers. Sheena Scott was very helpful Easy to work with no hassle in making a deal and it only took a few hours not an all day marathon like other dealers. Sheena Scott was very helpful and attuned to the needs of the customer. I would highly recommend this dealership to anyone looking for good customer service and a pleasant buying experience. More